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    Rafael Vargas - HomeSmart

    5.0 (3 reviews)
    Open 7:30 am - 10:30 pm

    Services - Rafael Vargas - HomeSmart

    Buyer's agent

    Listing agent

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    Energy Realty - From luxury townhomes, residential lots and executive rentals, to your dream home, we are here to help.

    Energy Realty

    (15 reviews)

    Energy Corridor

    Sheryle Campbell was a delight to work with when selling my mother's home in Houston. Her extensive…read moreunderstanding of the market and keen attention to detail greatly exceeded my expectations. I couldn't be happier with the outcome and appreciated how she went beyond what is expected of a realtor. I live in Austin, and she helps oversee many unforeseen issues. She got it done!

    I'd like to share our experience with the property management company responsible for the home we…read morerecently moved into. We were excited to find a new home to lease through our realtor and paid over $500 for early move-in before the 1st of the month. Unfortunately, our experience on move-in day was far from smooth. Upon arriving with the movers, I conducted a walkthrough and noticed several issues that prompted us to delay the move, especially considering my current health concerns. Here were the initial issues we encountered: * The air filters had not been replaced and were visibly dirty. * A large wooden desk was left behind in the master bedroom closet. * The home was not thoroughly cleaned: baseboards were dusty, the pantry and microwave were not wiped down as there was food in the microwave, cabinets and countertops were still dirty, and the refrigerator had visible mold. * The secondary bathroom toilet and tub was unclean. * Multiple light bulbs were out throughout the home. * Trash and construction debris were left inside and in the backyard. * The carpets were extremely dirty despite being listed as "cleaned by previous tenants." We ended up paying out of pocket for a proper cleaning. Additionally, the tile and wood floors were gritty. The items above are all very reasonable expectations to be resolved before new tenants move in. I reached out to the property manager, who assured us the issues would be addressed. However, upon re-entering the property, we found that most items had not been resolved. Rather than going back and forth, we decided to handle the cleaning too ourselves by hiring out, despite having communicated our concerns multiple times. From what I understand, the management company relies on the prior tenants to pay professional cleaners to clean the home and simply requires a receipt for proof--yet no follow-up inspection seemed to be done. We were also told that cleaners were sent back out to address the concerns, but it was evident that this was not done. We dropped off our refrigerator and freezer food items the day before our delayed move-in date to make the transition easier. By the time we returned the next day, everything had spoiled/ruined due to the refrigerator not cooling properly. While a work order was placed, the loss of food and the cost of a delayed move added to our frustrations. This did not seem to be very important to the property management company as a refrigerator repairman did not come out until 4 days later to tend to the repair. We requested a refund or credit of our early move in payment for the inconvenience of the delayed move in and lost of all our food in the refrigerator/freezer but have yet to receive a response or resolution as of date. Additionally, the request was not even acknowledged by the property manager as of date since Friday last week. The overall communication regarding matters since the lease was signed has been untimely and somewhat lacking. No one ever answers the office phone or return calls since we've been tenants. Timely responses are an essential part of effective communication, and this is an area that could use improvement. There were also concerns during the initial home tour, where the showing agent appeared unprofessional in communication with our realtor. While I'm not aware of all the details, the tone of the conversation with our agent was very unpleasant and unprofessional which we should have taken as a red flag and went a different direction. While the move-in process was stressful, we do like the home itself. I'll share more updates each quarter throughout our stay and hoping for a more positive experience with the property management company servicing the property. Feel free to reply with any questions and I'll be happy to share more. Update as of 6/11/2025 I wanted to provide an update regarding our request for reimbursement of the early move-in fee. Unfortunately, the property management company cited a clause in their lease agreement that essentially protects them from liability, even in cases where their obligations were not properly fulfilled timely. Additionally, they convinced themselves they took care of things within 48 hours of notice, however, when we went to check on things two days prior to our delayed move in date the repair men pulled up after us on this same day. I have a strong preference for honesty and transparency, which was not shown in this case. To provide context, we were forced to delay our move and had to reschedule for the next available date with our moving company, which was the following Friday. We understand that, technically, we did not take legal possession of the property, which the management company used as the basis for denying the reimbursement. As property investors ourselves, we would never treat a prospective tenant in this manner and hope this feedback is helpful for others working with this company. Just beware.

    Kim Cao - ApexPro Real Estate Group - Your local realtor, ready to help you find your dream home!

    Kim Cao - ApexPro Real Estate Group

    (7 reviews)

    Westchase

    Is Kim Cao a postal worker? Because she just keeps on delivering!…read more After years of apartment living, I was ready to make the leap to homeownership. Kim was of course my go-to realtor since she helped me find all the aforementioned apartments. (If apartment finding is only her side gig, I could only imagine how good she'd be finding me a house.) And, boy, she did not disappoint! I gave her the specifications and style of the home I dreamt of, and we were off to the races. As with apartment hunting, I like to do my own research, but Kim provided an invaluable second set of eyes. She presented me with listings that had slipped past me, unearthed deficiencies about properties that were too good to be true, and provided expert insights about value-boosting factors like property location or upgrades that weren't readily apparent in the listings themselves. As I saw more properties and learned more about the market, my idea of a dream home evolved (and perhaps lengthened my search). Nevertheless, Kim was more patient than a Cleveland Browns fan. And then finally, we found The One. No, not Keanu Reeves. Neo wouldn't slap me with a mountain of legalese called a "purchase agreement." Kim was handy to decode the Matrix and made sure I knew exactly what I was getting into and what to expect moving forward. As a first-time homebuyer, I wasn't prepared for all the challenges that came immediately after an accepted offer. Fortunately, Kim was. She has quality mortgage lenders, contractors and insurance providers on speed dial. We had all the necessary inspections and whatnot completed with time to spare in the option period. The best part of this process is that I hardly had to lift a finger. Kim handled all the back-and-forth between buyer and seller behind the scenes. The icing on the cake: Based on the Comparative Market Analysis, Kim negotiated the sale price lower than any other property recently sold in the area. Even after closing, Kim is still my go-to gal for any home-related advice ranging from maintenance tips to design ideas. Calling her a skilled and capable realtor is an understatement; I'd liken her to a sort of Homeowner Life Coach. I wholeheartedly recommend Kim Cao for buying or selling a home.

    Met Kim at a friends wedding and met her and found that she was a realtor and then followed her…read more Her personality and expertise was noticeable and so we kept in touch with her and we were looking for a home. She's been great very communicative informative helpful and upfront. Very resourceful and helpful. I would definitely recommend anyone to her as she will be gladly to help and enjoy what she does and has fun with it!

    Rafael Vargas - HomeSmart - realestateagents - Updated June 2026

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