Sheryle Campbell was a delight to work with when selling my mother's home in Houston. Her extensive understanding of the market and keen attention to detail greatly exceeded my expectations. I couldn't be happier with the outcome and appreciated how she went beyond what is expected of a realtor. I live in Austin, and she helps oversee many unforeseen issues. She got it done! read more

I'd like to share our experience with the property management company responsible for the home we recently moved into. We were excited to find a new home to lease through our realtor and paid over $500 for early move-in before the 1st of the month. Unfortunately, our experience on move-in day was far from smooth. Upon arriving with the movers, I conducted a walkthrough and noticed several issues that prompted us to delay the move, especially considering my current health concerns. Here were the initial issues we encountered: * The air filters had not been replaced and were visibly dirty. * A large wooden desk was left behind in the master bedroom closet. * The home was not thoroughly cleaned: baseboards were dusty, the pantry and microwave were not wiped down as there was food in the microwave, cabinets and countertops were still dirty, and the refrigerator had visible mold. * The secondary bathroom toilet and tub was unclean. * Multiple light bulbs were out throughout the home. * Trash and construction debris were left inside and in the backyard. * The carpets were extremely dirty despite being listed as "cleaned by previous tenants." We ended up paying out of pocket for a proper cleaning. Additionally, the tile and wood floors were gritty. The items above are all very reasonable expectations to be resolved before new tenants move in. I reached out to the property manager, who assured us the issues would be addressed. However, upon re-entering the property, we found that most items had not been resolved. Rather than going back and forth, we decided to handle the cleaning too ourselves by hiring out, despite having communicated our concerns multiple times. From what I understand, the management company relies on the prior tenants to pay professional cleaners to clean the home and simply requires a receipt for proof--yet no follow-up inspection seemed to be done. We were also told that cleaners were sent back out to address the concerns, but it was evident that this was not done. We dropped off our refrigerator and freezer food items the day before our delayed move-in date to make the transition easier. By the time we returned the next day, everything had spoiled/ruined due to the refrigerator not cooling properly. While a work order was placed, the loss of food and the cost of a delayed move added to our frustrations. This did not seem to be very important to the property management company as a refrigerator repairman did not come out until 4 days later to tend to the repair. We requested a refund or credit of our early move in payment for the inconvenience of the delayed move in and lost of all our food in the refrigerator/freezer but have yet to receive a response or resolution as of date. Additionally, the request was not even acknowledged by the property manager as of date since Friday last week. The overall communication regarding matters since the lease was signed has been untimely and somewhat lacking. No one ever answers the office phone or return calls since we've been tenants. Timely responses are an essential part of effective communication, and this is an area that could use improvement. There were also concerns during the initial home tour, where the showing agent appeared unprofessional in communication with our realtor. While I'm not aware of all the details, the tone of the conversation with our agent was very unpleasant and unprofessional which we should have taken as a red flag and went a different direction. While the move-in process was stressful, we do like the home itself. I'll share more updates each quarter throughout our stay and hoping for a more positive experience with the property management company servicing the property. Feel free to reply with any questions and I'll be happy to share more. Update as of 6/11/2025 I wanted to provide an update regarding our request for reimbursement of the early move-in fee. Unfortunately, the property management company cited a clause in their lease agreement that essentially protects them from liability, even in cases where their obligations were not properly fulfilled timely. Additionally, they convinced themselves they took care of things within 48 hours of notice, however, when we went to check on things two days prior to our delayed move in date the repair men pulled up after us on this same day. I have a strong preference for honesty and transparency, which was not shown in this case. To provide context, we were forced to delay our move and had to reschedule for the next available date with our moving company, which was the following Friday. We understand that, technically, we did not take legal possession of the property, which the management company used as the basis for denying the reimbursement. As property investors ourselves, we would never treat a prospective tenant in this manner and hope this feedback is helpful for others working with this company. Just beware. read more

This review was delayed for 2 to 3 months to assure that our review was based on an honest level headed opinion and not driven by anger and disappointment. We were in a position where we needed to rent a home between selling our home and building our own. The property was not inspected by the energy realty company before it was delivered to us. The cleanliness was substandard . We immediately noted the AC was not functioning properly. This occurred during the hot summer month of May/2023. The temperature never decreased below 82. They sent a few different AC companies to evaluate the issue and after 2 months they decided to partially repair the AC. Each visit from this maintenance companies required us to take time away from work. Sherryl was directly contacted, she requested to tolerate the heat as the landlord had already spent money. During this conversation she mentioned, she would follow up needless to say that call back never occurred. Summer ended winter came by and the same occurred with the temperature, cold temps throughout the home. At the end of our lease, we were charged for cleaning of the home despite that we had professional cleaning. We had 2 videos available one before we started living in the home and one after, however that made no difference. This behavior and treatment was considered of poor quality and immoral. Immoral as some of the most important moral values include honesty, respect, responsibility amongst others. We are glad we no longer need to have to deal with this company and felt that is was our duty to write this review. read more

During my divorce, my ex-husband engaged Sherry to put our house on the rental market without my consent. By Texas law, signatures of both parties are required. I was never contacted for the rental of the house and my home went on the market while I was in the hospital. I had to use my divorce attorney to get the money from the rental. When it came time for me to buy a house two years later, I obviously used another realtor. I will never use Sherry or any of her colleagues with Energy Realty. Sherry is unethical and unprofessional. read more

It took a while for them to get back with me I felt like I was given the run around but once I was met at the home to view it and expressed interest it like she was trying to detour us or maybe racially profile us because she asked if we had any domestic violence on our record. I have viewed met with many realtors and views many home but this was a first so I was not surprised when we were decline the house after laying 100 in app fee! read more

We have known Sherry Campbell for more than a decade and have interacted with her on several occasions on our real estate needs during this time. On every occasion, we found her to be very knowledgeable and diligent in her work and nothing was too much trouble for her to help with. As a realtor and the owner of the "Energy Reality", the qualities she possesses that we truly appreciate are her availability, attentiveness, proactiveness and her impeccable organization skills. I once told her "Sherry, I thought I was the most organized human being on the planet before I met you! " Sherry really takes the time to get to know you and that makes all the difference. She shows great professionalism, perfectionism and patience and is an expert at the process with exceptional communication skills to guide you flawlessly to completion which eliminates all worries or stress about what needs to happen next. The last house she sold for us for 1.8 million dollars near medical center was a big success. The secret to her success I think was that she arranged several open houses and she either attended those personally or had one specific agent in her office which she had well educated/trained on the "selling features" of our house to attend instead of sending a random agent for each open house or individual showings. She brought us qualified buyers that were genuinely motivated to purchase a home in our area. With her interior design knowledge and experience she did an impressive staging which I think helped to bring a lot more potential buyers in. She even bought a couple of chandeliers and asked us to replace the ones that we had originally installed to improve the attractiveness and the charm of the house! Last and not least, we were able to do all the required paperwork through electronic documents via emails which saved us so much time and hassle. Our home sale was efficient and one hundred percent issue free. We will continue using Sherry's services for all our future real estate needs and strongly recommend her to anyone looking to sell, buy, or rent, since we have experienced all these different types of transactions with her. read more

The service and advice from from Energy Realty was great. When we moved to Houston from out of state we were not sure where we wanted to live as Houston has so many areas and neighborhoods. Sherry helped us narrow it down and represented us great when we finally decided and made our offer. Sherry was there for us anytime we needed her and even after the sale. That's the sign of not only a great realtor but of a wonderful person. read more

We worked with Cheryl Norman and she was excellent. Her recommendations and helpful tips made our transition to Houston seamless. We are forever grateful. Her attention to detail and caring approach with our boys took the intimidation of moving to a new country out of the equation. read more

If you are buying a house in the Houston area look no further, this is the right company for you. Realtor Cheryl Norman helped me understand the market and her valuable advice guided us to the home we have been looking for. Her experience and knowledge will play a big role in finding the best house for you for the best possible price. read more

We initially were looking at older homes and then finally switched to new construction and the team at Energy Realty was there every step of the way. From looking for homes in the hot market to offering us contractors to fix the little things in our new home. I would recommend them to anyone and everyone looking for quality realtors who care. read more

Sherry was professional all the way when we sold our house 5 months ago. From very quickly finding buyers through her connections, to helping us when unexpected plumbing issues were found after inspection. Through stressful times, she remained supportive, patient and a great negotiator : she was very instrumental in the success of the sale. I strongly recommend her. read more

Sherry helped us sell our fantastic home in Marywood in west Houston, and helped us find a new home in Memorial Thicket, which we love! Sherry is not only a great realtor, but also a great neighbor and friend! I am not the easiest seller or buyer, I would consider myself a tad bit on the picky side, but Sherry was totally understanding and accommodating on every step of the selling and buying procedure. read more

Sherry and her team are fantastic. Very professional and make the process as smooth as it can be. From market comps, to timing a listing, to staging, photos, videos, negotiating, and getting the deal to closing - her team will take care of you. read more

Sherry sold a townhouse for us very quickly, even staging it. Everything went very smoothly. She had previously been the broker for the purchase of a different townhouse. That went very smoothly as well. And now she has listed a third townhouse for us and it is getting lots of viewings. read more

Super thrilled with all Sherry has done for us. She has both helped us with a sale and the renting of a house (twice). In every case, she has gone above and beyond. She has a great network of contractors she uses to make houses look great as well as keep them maintained. She comes up with very creative solutions on a regular basis. Thank you Sherry read more