I had a very positive experience with Rafi Law Group. The entire process with my auto collision case went smoothly from the physical therapy, communications with my case manager, and all the follow up to keep me informed about the progress of my case. I highly recommend Rafi Law Group, these guys are on top of it. If you are ever in need of legal services and want the whole process to be seamless and efficient, you need to call Rafi Law Group. These guys are the real professionals of the industry. read more

They are no help we had a case since January we got into a collision they hit us in our driveway the young kid that was speeding in a school zone hit us and he has no insurance only a driver license we waited all these 9 months for they say that they would help us get paid out and refer are case to another attorney and until now they can't help us because the other driver didn't have insurance this law firm sucks no help don't recommend waste of time money read more

I was very satisfied with my experience with Rafi Law Group. The staff was amazing, kind, and very helpful throughout the entire process. They made me feel comfortable and supported, and I was very happy with the outcome of my case. I truly appreciate all of their help and would definitely use Rafi Law Group again if I ever needed their services. I highly recommend them to anyone looking for a caring, professional, and reliable law firm! read more

Worst thing ever. I had the accident last Dec of 2025. The adjuster called total of 3 times and never called again. I lost money by paying for my own Urgent Care Fee. I was rear-ended. Not my fault. But Rafi Law didn't care about their clients. Please, take your case somewhere else other than this company. They are nothing but scumbags. read more

DO NOT HIRE THESE PEOPLE IF YOU WANT A REAL DEFENSE. We paid tens of thousands a dollars for them to send a paralegal to accept a plea deal. Even the judge could not believe that the defense recommended accepting the plea deal. This law firm is a joke. read more

This would have to be the lowest quality experience I have ever had out of any business ever. My attorney gave me 7 months of radio silence and then was incredibly hard to contact. The paralegal accountant was making promises that ended up never panning out and then started avoiding my attempts to contact her after I started asking questions. I would never recommend this place to my worst enemy. Horribly unprofessional and even the girls at the desk would sometimes refuse to connect me to my attorney even though I had questions. Horrible horrible business read more

I waited a year to make this review. I had a claim with them that took over a year and in a year I had to constantly called them to get an update. I also had to assist them in doing their job by collecting paperwork and medical releases on their behalf because they couldn't do it I had to stay in contact and constantly hit them up and reach out to them for updates on. Would go months without hearing from them And to top it off when it came down to it for a 40,000 settlement, they took more than half. I am not satisfied with the service I got from them for my settlement. I highly do not recommend this attorney for your accidents. Look elsewhere and do your research they do it for the money they don't care about you. read more

Omg they are the worst ever I'm still waiting on my case 2yrs now and they had to hand my case over to another law firm so now I got to pay two places I've just forgotten about my case they've never even given me a dollar figure Please stay away every time I hear there radio add I feel like throwing up...... read more

If you choose this company to represent you I promise you will regret it! Absolutely horrendous experience with a ridiculous outcome! They'll keep sending you to "their" doctors which are the worst doctors around! Sleazy people all around that are of no help as everyone is there to grab as much of your money as they can. Disgusting "law" firm!! Please please please do NOT go with this company. Snakes and a$$holes and nothing else! Just go into one of their offices. Sleaze and slime and a filthy atmosphere. read more

Told me my medical bills were paid. Absolute lie. Got sent a big medical bill and was just told they're not going to pay it. Horrible people. read more

Also recognized as the kick the can law firm / Temp Agency law firm, I have various other titles for this specific law firm. Nevertheless, I have encountered significant delays throughout my experience. It is likely that you will interact with 10 different attorneys and five different paralegals before they transfer your file to another law firm due to their inability to manage the case. Indeed, this law firm does not accept any responsibility for the case they have taken on. I hired them in October 2024, and the matter remains unresolved to this day. In fact, I recently called to discuss my case, but they refused to talk to me because it has been transferred to another law firm. I wouldn't recommend this law firm to my worst enemy if I had any. This law firm is not worthy of half a star. read more

I am very happy I decided to go with Rafi Law Group. The claim took longer than expected but not because of my law team, it was an issue with Tesla as my insurance. It's very hard to get ahold of Tesla as it is and more so in a claim process. I am thankful that they were diligent and proactive throughout the entire process. Thank you for all your efforts! read more

I was rear ended and my case was simple. I should have fired the Rafi Law Group when my lawyer changed twice. They called me but were looking at someone else's case and took three days to get back to me. Very disorganized. Upon settlement, they sent my check to the wrong address. It took three weeks for the USPS to return the check to Rafi Law Group who then insisted that I come to their office in Phoenix to pick it up. There was zero parking available and at least three vehicles double parked in their small lot. I had to park in a neighboring business and risk getting towed. The paralegal was 30 minutes late to my appointment. Once she finally showed up, it took 30 seconds to sign the form and hand the check over. read more

I unfortunately chose Rafi to handle my crash in Arizona after I was hit by another driver seems like a easy claim & I'm here let people know I lost my 2010 Subaru with them not 1 cent to my name I can honestly & strongly suggest to stay away from this person & businesses. NOT RECOMMEND NO RECOMENDO read more

Sinceramente no lo recomiendo tengo mas de 14 meses en un caso de accidente y no veo ninguna respuesta de nada sirve tanta propaganda por todo Phoenix para que en realidad solo,lo traen a uno con que estamos esperando ,o no le podemos decir como va su caso por que necesitamos tiempo esto ya lleva 14 meses y no tengo ninguna respuesta ni siquiera si hay un avance o algo por el estilo y de los 14 meses del caso no se an comunicado con migo ninguna vez yo e tenido que venir a verlos y nada honestamente no se los recomiendo read more

If you had asked me five years ago how I felt about Rafi Law, I would've said that Rafi and his team were kind, compassionate, and truly cared about their clients. Unfortunately, the quality of this law firm has significantly declined. It now feels as though clients are seen more as numbers than individuals--with the focus seemingly more on funding citywide advertising than on providing personal, attentive service. From the start of my treatment, I clearly requested that my personal health insurance be used instead of a lien through the at-fault party's auto insurance. Despite this, the firm continued to use the lien without my consent to cover chiropractic care, even though I had valid health coverage. As a result, when it came time to settle and reimburse providers, those costs came directly out of my pocket--something that could have been avoided had my request been respected. On top of that, the 35% contingency fee they charge is steep, especially given the lack of responsiveness. It's incredibly difficult to reach your attorney. While the staff is polite, communication is painfully slow. When my settlement check was finally ready, I had to personally follow up multiple times with their accountant, Alejandra, just to get a response. When I asked why no one called to inform me my check was ready, all I received was an apology--one of many I've heard throughout this process. If you're considering Rafi Law, I strongly urge you to explore other options. A smaller firm with better communication and more client-focused service would have made a world of difference. I deeply regret my decision to work with this firm--never again. read more

I rarely write reviews, but the complete lack of communication and professionalism from Rafi Law Group has left me no choice. My case was settled over 2 months ago, and I have now followed up three times requesting copies of my claim documentation--still nothing. Every time I call, I get the same runaround: my attorney Mr. Sickle is "unavailable" and the accountant Rosa is "busy." That's it. No updates. No follow-through. Just empty promises and deflection. To make matters worse, I finally received a settlement breakdown and was shocked to see that their attorney fee jumped from the originally agreed-upon 33% to 35% without any explanation. Even more concerning, there's a mysterious "advance" listed for $532--money I never received or was even told about. And let's not forget: I'm still waiting on my final check, which they claim is being held up due to "health insurance liens." No clear answers. No communication. No accountability. The entire experience has been beyond frustrating. For a firm that has no problem collecting their inflated fee, they sure seem to have a problem responding to clients or providing basic transparency. Do yourself a favor and go with a firm that actually values communication, integrity, and client service--because this was nothing but a disappointment. I've left voicemails for their "client advocacy " and 0 response- I've reached out via LinkedIn to Brandon Rafi and No response. I wish I would have listened to all other reviews on here- LESSON LEARNED ! In addition most of their "positive reviews" have been left by employees or their family members/ friends to try and bury the negative reviews. Go to BBB , look at their rating !!!! read more

Negligent, Unresponsive, and Emotionally Damaging This has been one of the most frustrating and emotionally draining experiences I've ever had with a professional service. I haven't heard from this law firm in months, despite multiple messages. I only found out my original paralegal left in November through an auto-reply--yet strangely, she still texted me about my case in January, adding confusion to an already chaotic situation. I was eventually assigned a new paralegal who refused to send me my own medical records, which I need for reasonable accommodations at work. After I pressed the issue, he finally agreed--but I still haven't received anything. Meanwhile, I am still in pain, and no one has followed up about further treatment. They refuse to refer me elsewhere because BackFit claimed I've reached "maximum medical improvement"--a conclusion I strongly disagree with. Throughout this entire process, I have never once spoken to an actual lawyer. The negligence, poor communication, and complete lack of accountability have only added to my stress, anxiety, and physical suffering. This firm has made an already difficult situation significantly worse. I would never recommend them to anyone seeking genuine care or legal support. ***Note: this company, unlike other accident law firms, is not accredited by the BBB. That says all you need to know.*** read more

Terrible customer service ! Weeks go by u might get a call. My case recieved a offer 5 weeks before I was informed. And I wouldn't have known unless I called read more

I'm not at all happy with my experience with this legal service. I've been waiting for almost a year and a half for a resolution to my case, and now it seems they've referred it to another group of lawyers, who haven't responded to my emails for months now. I don't recommend this legal service at all, unless things change suddenly. read more

Everything about this Law firm is bogus based on my personal experience. I will not refer my worst enemies to them. They said no payment unless we won. Then dropped the case 2 years later. Then had the physical therapy office chase after me for payment and I was referred to them for treatment by the law firm. We were all going to be paid after settlement. Don't take a case and give false hope that we had a case only to drop the case 2 years later read more

Can't get an answer from anyone. They schedule you to pick up your check and decide to close early. No one informed me even after I called they just said come in. Waste of time in my opinion. They try to offer a 10 dollar card to give them 5 stars but you're better off going elsewhere if I'm being honest. Will definitely never come back read more

Rafi is hands down the most unprofessional law firm in Arizona. This firm does not know how to properly staff, communicate and represent clients throughout the legal process. Most of their staff is under qualified to be in the positions they are in. Most of this practice is malpractice and this firm needs to be investigated immidietley. read more

My first statement would be if I coukd give no stars I would. Almost two years ago my daughter and I were rear ended while at a complete stop by a high school student whom parents let them drive a car with no insurance. Well I thought I was still protected as I had uninsured and under insured insurance. This however was not the case. I have had nothing but problems from the moment I signed with them. They have tried guilt tripping me by saying things like maybe the other party involved couldnt afford insurance so I should cut my losses. Um, I beg your pardon? Why are they letting their teenage driver drive then? After that comment was made supposedly every time I called my lawyer was suppose to be the only person I was going to talk to. I believed they were handling the case as they knew I wanted to pursue civil as well since that would not be covered by my insurance. I was advised by my lawyer not to start a civil suit until this lawsuit was finished. Well let me tell you that you only have two years after an incident to file a civil suit. They have single handedly managed to draw this out for damn near that long. Here is the ironic part of it, even though I had called every month for an update for the past year to never being able to get ahold of my attorney and that includes multiple emails sent, voicemails left, and leaving voicemails on their escalation line where they state you will receive a call back within one hour I never received a response. I finally became so upset I went in person in which I asked when is the last time my lawyer has done anything for my case? I was told the last notes from him were on October of 2024; my visit to their office was in October of 2025. That in itself should tell you something, however, my experience gets even better. I requested at this time to change lawyers as after a year of no contact I also find out that my case is stagnant because their is no insurance adjuster on it. This once again is part of their job duties considering the amount of money they are profiting from my loss. Well, I did get a new attorney in which I received my first offer and my final offer from the insurance. Let me amuse you by telling you how big of a joke that was. My first offer was 41000 and my second offer was 44000. My lawyer told me this would give 15000 in pocket after all the expenses were paid. I couldnt help but laugh at this as I had 4 herniated discs in my neck that were pressing against my spinal cord in which I had excruciating pain and was unable to use my left arm for approximately 2 months, and I had 3 to 5 doctor visits a week and the only other vehicle I had was my large pickup trucking only getting like 10 miles to the gallon and my doctor was 2 cities away from my house. So I told my lawyer that probably barely covers my gas and no offer. Then my lawyer without consulting me decided to tell the insurance I would settle for 75000. This to me is completely unethical and I do not understand at all why he thought he could make those types of decisions for me. Well he came back with the final offer of 44000. I asked him why they thought this is a fair amount considering my medical alone is that much? Do I not get pain and suffering, loss wages, etc? So I did my own research in which I found out typical pain and suffering calculations are 3 to 5 times the amount of medical so based off that math I think 100000 is a reasonable amount. His response is I dont get that because I am suing my own insurance company and because the person that hit me does not have assets to cover that the insurance is only going to pay me out an amount to where they are able to break even. Once again I beg your pardon? They are an insurance company I paid my premium for years that is the price of doing business. So I guess because they would be at a loss I cant receive compensation for my losses. This is a fucking joke. Do not hire this law firm I can personally attest that I have given and done more research then my attorneys on this case, in which it is still not settled. And after every problem I have had from the get go I really cant help but think they must have some secret contract or agreement with progressive in which they screw their clients over to receive some type of compensation. I say this because they have never had my best interest in mind and continually give excuses trying to guilt trip me into taking less then what is fairly owed to me. And now im being told because I wont settle it will be another 2 years before I would even be able to go to trial on this even though we are already almost at the first 2 year mark already in which now I am unable to file a civil suit. Also, I have asked for copies sent to me of my medical invoices in which I still have not received. What exactly is it you are hiding Rafi Law Group? What is it you are hiding? My name is Demi and I want everyone to know my experience. read more

With Rafi Law Group I had an excellent experience! Always walked me through the whole process and they're representatives are so friendly.

I had nothing but trouble trying to get information from anyone just got the runaround my lawyer and I talked less than 5 minutes in 18 months the case manager message says they will call you back in 24 hours on there answering machine I had two they both have the same message and they both don't call you back when they say they would more like when they feel like calling you back if at all don't walk away run if you value your time is not free and they take it all read more

Fucking terrible law firm if you could call them that my accident happened in may 2024 and nothing since then simple case I thought lady ran light and hit me taking them 8 months for this bull shit fuck Philip the lawyer read more

This law firm only cares about getting their good amount of money, not only they charge 33% on top of that they charge $500 more, (Which they dont say anything until you sign your settlement) They work with Painless Medical group which will cost you an arm and a leg just for consultation. Save your time and settlement money and look for another honest attorney because Raffy is not! read more

I hired them and the took most of the money I was supposed to receive. They have a network of doctors and therapists they recommend who are involved in their SCAM. They are thieves who are masked as lawyers so you can't fight them. Do not use them. read more

waited lil over 2 years for payout and took a 1/3 of the cut good won though and communication could take awhile

Si estás buscando un equipo de abogados de accidentes llegaste al lugar correcto, no te preocupes si ves que demora un poquito, es normal porque trabajan de forma profesional, con el máximo de confidencialidad con el cliente y con la seguridad de que puedes dejar todo en sus manos son un equipo de expertos excepcionales. read more

Go with anyone else. They don't let me leave 0 stars. They advertise one thing and on the very bottom of the page is an additional percentage (40%) they take from you for things such as emails, copies,... things you would think are quoted for the percentage they are requesting( 25%) They lack communication, I had to constantly leave messages or follow up. I had to reach out to get information for them. The law firm advertises they don't get more than the customer...I was only able to get a small percentage more than the law firm from my med pay that's part of my car insurance not the law firm... The lawyer who represented my case then told me you should up your med pay for your next car accident. Save yourself from the headache and pain.. read more

My lawyer Benjamin Traver was the best he worked very closely with me and got me the best amount. He is a fighter thanks for everything Mr Gregory w. AAAAAAAAAAAAAAAAAAA+ REVIEW GREAT LAWYER read more

I got into a car accident in July 2022 & I will not be going back to RAFI for any accident (God forbid) moving forward. I do not recommend you go to them either. Don't let the billboard fool you into thinking you will get a pleasant experience. The staff I worked with were mostly females. They switched my attorneys, but did not switch my unhelpful case manager Virginia after I expressed my concerns about her. My accountant, Vanessa, was impatient when I asked follow up questions and a breakdown of what exactly RAFI was charging me for when I am legally entitled to knowing what exactly is going on with my case. RAFI stated I would be getting additional funds from my insurance for medical coverage & that I would receive the rest of the money that they "Held in Trust" (if there was any) over the phone, but yet when I asked for these statements in writing, Vanessa seemed to be annoyed like it was an inconvenience I asked for evidence of them stating this claim. Don't be surprised when they give you a hard time when you ask for their verbal statements in writing. Virginia would give me deadlines she would not fulfill when it came to gathering my file. I called in December weeks before Christmas & she said she would get it done in December. Called again in January, she said it wasn't done due to the holidays even though I called well before Christmas. Then she proceeded to say she would complete it by the end of January. Guess what? Called again in February. She single-handedly prolonged my case a couple months just to put documents together. Not to mention, I obtained copies of 3 of my documents RAFI needed before they obtained copies for themselves and deducted the "administrative" fees from my settlement. The police report only cost $5 on the public website so why did they charge an extra $20-30 just to OPEN my file to add that document in? My hospital bill & primary care documents were either free to obtain or less than $25 to obtain yet they are charging me an extra $50 for each file just for OPENING my file. Don't even get me started on the shady doctor they had me going to. It seems as though the staff and the doctors that work with RAFI are highly impatient and unprofessional when it comes to explaining things. My attorney was good, she was patient with me, but other than that, dealing with all RAFI staff was a 10/10 headache. Please seek accident attorney help elsewhere. read more

Beware, Stay away. My father was injured approximately two years ago. He's now on his 3rd attorney with Rafi Law group with no information, no updates on his case, no resolve seen for the rear future. They continue to bounce his case to different attorneys within their firm. My father is in bad shape due to his injuries he suffered and he feels like he's being victimized again by his own (Rafi) attorneys. No communication from Rafi's attorneys. This place is a joke and not worth calling Rafi for anything. Call a real firm who cares for their clients, and not worried about getting as many clients they can to make them rich. what a joke!!!!!!! Everyone who has had issues with this firm please go to Arizona State Bar to file complaints at https://www.azbar.org You will need Rafi full name: Brandon B. Rafi Rafi Rafi needs to be disbarred in Arizona!!! read more

I was very impressed right out of the gate responsive and knowledgeable they take your case and due diligence but as soon as you sign your paperwork to receive payment they ignore you like you are nothing so that's where my review gets bad I call the receptionist is very helpful in trying to get a hold of anyone but in the end crickets so I'm not impressed anymore sign for a check a month later still nothing so a million billboards up and no checks go figure Or call Suzuki, Lerner n Rowe, or anyone else who might be more responsive read more

Amazing experience during a difficult time for our family. After my family and I (wife, 2yr old and an infant) were in a bad crash, we all had bad injuries and what seemed like no help. We called a couple law groups not knowing what to expect, and most of them felt very non personal or caring. Once we reached out to Rafi Law Group they were clear and precise, they streamlined everything for us and went above and beyond to help our family. Our lawyer, Bernard kept us well informed and was great to work with. We were very happy with our experience and the results Rafi Law group provided. read more

Hired Rafi as I was a victim of a hit and run. Wil never recommend to anyone there's a reason this office has these reviews. This law firm is nothing more than a settlement farm. Was told I would not be responsible for MRI and now I'm getting bill collectors calling me about them. I explained the law firm would take care of them as I was told and what a surprise to me MRI people said the law firm will not be taking care of them. I've attempted for months to get in contact with them to see what the miscommunication was and why they wouldn't be taking care of the MRI and no one has reached back out. Receptionist always says they're unavailable or will call back and they never do. ABSOLUTE SCAM. read more

The WORST, I got settled out. And pretty much got nothing. Lost my truck. Hours of work. What a shame! I lost way more spending my time on this law firm who don't give a fuck about you. Only care about there 33.1% they receiving. read more

I was in a hit and run accident nearly 2 years ago and no improvement since. I have had more than 3 attorneys from Rafi law group resign from my case. Each time an attorney casually resigned from my case, they would not update me, I even gave a former attorney very sensitive information not knowing they resigned from my case months ago, and they have also lost alot of my case's information from the files, such as my injury reports from the doctor, my emails with my professors, pay stubs I sent them and more. One of the worst parts is Rafi Law group assigned themselves towards my property damage which they are only an accident law firm and ignored all the calls received from the other insurances adjuster, so as of right now, my car has been totaled and I have not been compensated, note that the man that caused the hit an run was found guilty and I suffered multiple injuries and they make it seem like my case has no grounds of compensation it's actually insane. There has been so many problems, I have been advise to file against them for malpractice. Kent Law has since taken over my case and have been helping my case improve and I'm thankful for them. As for Rafi Las group, I hope you take all of your clients cases serious because you guys have costed me so much of a burden I receive gray hairs just thinking about it. The way you pretend like it's normal switching off from attorney to attorney, how the first attorney thought I was lying about my accident and basically put my entire case under the rug for months, just to find out that I was right the whole time and you read the accident report wrong. Man, What karma did I deserve to have you guys as my law firm, any other law firm would have helped me out a year ago, I can't stress how much pain you guys caused me. read more