This was the worst Law firm I have ever dealt with. Super unprofessional. They put you on hold and it rings then you think they're gonna answer but nope it goes right back to you being on hold. It messes with your mind a lot. They want you to leave a message or send an email. Those do not work. Hence the reason I was calling. I have spent hours on the phone waiting to talk to somebody there. I am in the Tucson area. When finally the settlement was due and ready for me, I had to drive all the way to Phoenix to pick up the check unless I wanted to wait a week for the mail to bring it. Even though they have a satellite office here. I needed to get the check as soon as possible because I had fallen behind on rent and bills due to the accident. They could not possibly make it convenient for a client who lives in Tucson to get their check. Why would they do that? They might have to buy a printer. I tell people don't call Rafi. It's a big mistake if you do. After they got you signed onto them that do not care about you. All the friendliness goes away. I was talked to disrespectfully. I am not a person to yell or cuss. I didn't do that but yet they found it just fine to talk to me so disrespectfully.. Somebody named Queen there she mimic me saying that Geico was stupid because at that time they were. They had put my new car in as the Accident car. I thought they were stupid because they're my insurance and they should know what car they an insuring . Certainly not the one that was wrecked. Anyhow I hope some day that they go out of business. You see the big clown face Rafi on all the benches and buses with a big grin on his face, but I don't think many of his clients have that kind of a grin read more

Do not bother wasting your time they are terrible at answering and returning your calls. They never answer and when they do answer and you ask to speak to your attorney they are either out of the office or on their lunch break. I have had my case open for 7 months and the whole time i have only spoken to my attorney twice because he never answers. Waste of time. Do not recommend! read more

My girlfriend has been goin through constant misinformation, bad customer service, no follow through or follow ups. It's been more stressful goin through the process than the actual incident, I would not recommend at all. Update 10-9-23 The whole process was terrible, they recommended doctor visits and therapy saying it would lead to bigger settlement. Once the settlement discussion began they let her know 40% will go to them plus the medical bills would have to be covered by her, which was not discussed during initial conversation. Now after all the stress of the accident and process they just put her in debt because of their recommendation. Either a big Scam or she had really bad luck through the process but this is the worst experience. This review will be on other sites. The real 1 star reviews should be looked at for similar experiences until something is corrected overall. They just don't seem to care at all. Only 1 star because you are not able to leave it at 0. read more

If you have a fracture - DO NOT treat with Rafi's bs "Better Call Saul" chiropractics and other so called Drs. With a fracture, you will get a full payout. Otherwise, if you treat with the idiots they send you to, you are making Rafi richer which is coming out of your pocket prior to distribution of funds! They charged me almost $700 from Tec AZ Physicians. Who the hell are these physicians? No one knows.... they don't have a physical location or a Dr. assigned to it... Prepare for $250 for each visit to their useless chiropractor. My lawyer and legal assistant quit. I've had to champion my own case.... consult with another lawyer so I don't end up like the average poor folks they grab from the street.... read more

Worst experience ever .Dont recommend at all go with anyone but rafi . No Communication at all . Never answeres the phones. Its been 3 months and after they said my case was easy still havent got my car check . Maybe because im the one struggling not them . read more

Worst experience ever they take for ever to keep you updated with the case and when its finally have to sign to receive your compensation you cant be anymore dissapointed the charge fees like crazy and basically they keep all tje money such a really bad experience read more

We recommend the Rafi law firm.We used this law group 5 years ago. They were fantastic.We received money on our claim very quickly. We were treated very well by the attorney's who always kept us up to date. read more

It's been 3 months since my accident and I haven't heard any updates about my case. I left messages and even try calling but nobody answers me. They say call this number and they will contact you shortly but you never hear anything. Find another place to run your case read more

This law firm is horrible!!No communication at all. If you don't call they will never give you information. Firm misplaces documents you've given to them. Their answering service I feel sorry for them I bet they get yelled at all the time for these lawyers incompetence. I'm sorry don't even give these people a chance if you actually want a settlement or even information. I call no answer they are always to busy. I understand they are busy but never answer or return calls? As if your case is not important no real information AGAIN DO YOUR RESEARCH DO NOT GET STUCK WITH STUPID THEY DO NOT CALL BECAUSE THEY HAVE NO IDEA OF WHAT THEY ARE DOING company huggers outside law firms to clean up their mess. Trust me go somewhere else HORRIBLE HORRIBLE SERVICE read more

Rafi law group should be called "telephone group". Brandon lies to you about your demand being written Fyi. It takes them more then 6 months to write a demand, while they question you for 6 months "are you done with treatment" & you keep telling them yes. There paralegals aren't capable of picking up the phone and calling you nor your medical providers to get bills and records. You can ask for a copy of your demand but they will never send it to you because there lies are it's being done but there's nothing to send you not even a drafted demand to show they have been working for you. Camille never calls or understand what your saying. Communication between paralegals and lawyer is not there. In 6 months I've had 4 paralegals rafi law group plays telephone with your case so there isn't just one person to talk to or in charge of your case. read more

Don't even waste your time, I was NEVER able to get ahold of my attorney and they switched my case over to so many different attorneys. They never communicated with me about my case I was the one calling them to try to get an update. Overall had such a bad experience and would not recommend Rafi to anyone!! read more

Dont fall for the good treatment until they get you case then they all become assholea and rude never respond to emails trully unprofessional really regret using them very shady stuff I asked for copy of all my case paperwork and they complicated things where I had to take another day off work to be able to pick them up honestly people don't waste your time find another lawyer that actually care about his customers. read more

I'm handicapped in a wheelchair and they have a dumpster right near the ramp for the handicap access. Every time I called about my case they didn't remember I was a client. Rudeness over the phone and in person it was worse. To finish I don't recommend anyone use this law firm. I put 1 star because there's no zero star option read more

HORRIBLE, don't ever come to Rafi Law Group, since my case back in December to now which is June, I've had 2-3 different new attorneys (no clue why), I had little to no updates on my cases and I felt as if I was doing the work because I would have to call and ask and ask and that would just make me waste time. Don't even get me started on the person who does the settlement distribution sheet, she felt as if I was offending her by asking simple questions, I'm paying for a reason and they still act defensive on the price given. RUN AWAY FROM RAFI! PICK CRUZ & ASSOCIATES, CIMA LAW GROUP, etc! This place sucked. read more

Do not use them they never return phone calls and don't have any real interest on helping there clients there is 0 transparency and communication total scam read more

This is probably one of the WORST law group I've ever had. I do not recommend it. The workers here suck, they do not know how to do their job. All the offices I've been to of this company literally treat you like shit. There are many other law groups I wished I went to before this piece of crap. DO NOT GO HERE!! They kept me waiting 1 hour for an appointment and then continued to say, "she's in her lunch break, she'll be here in 15 minutes". Adriana sucks! She is a two faced person that will tell you what you want to hear in the phone but would never want to talk to you in person. read more

The worst law office ever. I do not recommend them to anyone. 11/2 year later and they have not settled my case. There is never anyone to answer my question about the case. I was not at fault when I got rear ended and since They wanted Money so they opened a case on my insuranc. Who knows if they ever went after the other persons insurance. I dislike them so much, they make me mad. Horrible people. Go to another insurance instead of this one. They only think of helping themselves and not the injured. I am tired of dealing with them. read more

They use you and then kick you to the curb. Do not go with them, you're just a number. I have an impossible time getting ahold of them. I was working with Lionel and it's soooo hard to talk to him and the receptionist when I tried to explain my situation and how hard it is to get ahold of him she cut me off and sent me to his phone where he never answers. Voicemails he doesn't return nothing! I don't wanna keep trying to beg for someone who doesn't care at all! If you want someone to use you then blow you off hit up rafi law group. My questions and concerns were never addressed and I got no update on my case. First time I've used a lawyer and it was a terrible experience! read more

This place is subpar. The communication is as good as dead. Always switching me paralegals. Go to Suzuki Law offices. And they have the nerve to put out a song on the radio. Ludacris! read more

If you need a attorney please contact David he is the best. Lionel is awesome he help me with getting service's from doctor's due to my car accident. David has helped me with medical bills and getting my car repaired. If I ever need a accident attorney again I will call Rafi Law Group. I am so happy I picked this law firm to represent me.in my time of need. read more

These guys are awful. No one returns my calls or emails. I've called at least 10 times and emailed another 4 times and nothing. Their client advocacy is a joke. read more

DO NOT CHOOSE THIS LAW FIRM!!! If I could rate this "law firm" zero stars I would. I was involved in 2 accidents last year, both were not my fault. 2nd one totaled my SUV! I was so upset when I was told they (Rafi Law) would no longer represent me because I wasn't "attending the PT" mind you, the lady that was scheduling my therapy, would call randomly late in the evening. I would assume my therapy was scheduled, would show up at my session and was told "you're not scheduled but we can squeeze you in" the hell?! I hugely regret going to Rafi Law. They are the absolute worst!! No communication. I always had to call them to see what was going on with my case. TERRIBLE! They decided (unbeknownst to me) to close out my 1st case because my 2nd accident had more injuries. The only time they did call me regarding my case, was to let me know I had another new case worker assigned. I only dealt with them for 4 months before they closed me out. They need to be shut down! Me being a single mom, this has had a significant affect on me & I tell everyone NOT to call this place. read more

I have worked with Rafi Law Group on 3 cases I had but this last one I got a really bad experience with the lawyer that has my case. I had the account Nov 30th 2018 and we are in June and it is still pending. The lawyer working on my case never calls me and communicate with on the status of my case and every time I called him and leave a message he never calls me back. And I am not even getting anything out of it. Very poor service. Never going back to that law group again. read more

Please believe the people the people that leave 1 star reviews on here. The absolute lowest payouts you can possibly get, constantly getting your attorney changed that handles your case and lose all your info making the process longer. The give 0 shits about you . Leaving out important info to make your case more profitable for you . And giving you the shitiest chiros in phoenix. The only reason they are in business is they leach off the Latino community who can't really speak English and they think this is the only attorney to go to. Only to get absolutely scammed . Just go somewhere else. Anywhere else. read more

I got some help on my case from juliza she was super friendly and attentive with any concerns I had she helps never has a bad attitude I definitely recommend to request her !!! Also Paula has helped me in the past she is super nice as well ! Hire Rafi as an attorney ! read more

Stay away from rafi law. Once you are in the system,they treat you like a number,never call you for updates, and will rip you off in the end. read more

I was miss lead and lied to from day 1 I was promised so much but was Delt so very little customer service is very poor Most of the people that work there don't have a clhe what they are doing i would not recommend them to a Dog read more

I'll never use them. 2 yrs into the case nothing. I fired them, sent me to the worse chiropractor. They never call you or give you updates. I was always having to call or give updates. Never again read more

I called in yesterday, gave specific information to the woman who answered the phone. The woman then transferred me to Gabriel. I again was very clear and concise with my intention of the call. He was very friendly, however, I could sense all he saw were $ signs. I said I don't think you or the woman who answered the phone were listening to my words and I again repeated my question. His attitude shifted entirely and his response was "oh no, we can't help you." I hung up the phone. This is why people have such a negative connotation of PI attorneys. They could care less about what is going on for the person, their only concern is $. read more

A year past ar rafi group since my accident. The rafi law group DID NOT got a penny for ibuprofen. I have SUFFER for more than a year and my PAIN still in my right shoulder..y do have problems with my left knee and rafi DID NOTHING...no more than 6 calls for my case and that's it..They are NOT trust firm read more

Dealing with this law firm has been nothing but a joke. Should of stuck with our 1st impression of them when they did not show up for their our appointment they set with us but we tried to give them a 2nd chance. Bad idea !!! All we are getting is the RUN AROUND.. Please call someone else if you need a lawyer. Don't make our mistake.. Been 7 mos and they have done nothing for us and I mean NOTHING.. If I could give zero stars I would.. read more

My family and I got into an accident on 12/24/2019. I originally started my case with a lawyer in CA because the accident happened when we were traveling. It was extremely hard to come home to AZ and be completely ignored by doctors because the accident didn't happen here. It was a major accident that was not our fault. After a year of non responsiveness from the law group in CA, I decided to contact Rafi Law Group. This was the WORST decision I have ever made! At first they told me they were going to have the case closed within 6 months. We were awarded $315k in total for the accident in 2021. My husband and I signed paperwork in November of 2021. My minor daughter had to get a conservatorship for her portion of the settlement. I had to hound them constantly to get this simple task done. We finally had court 1/24/2023! Now they are telling me that they cannot release my husbands or my funds until my granddaughter's conservatorship is done. Mind you that NOBODY has contacted my daughter (her mother) to set up the hearing. I'm beyond pissed. It's been 2 years that they have had this case and the money was already awarded a year and a half ago. Communication is non existent. You have to ride them like sea biscuit to get them to do anything for your case. There is absolutely no care or compassion for their clients. As a family we went through the traumatic experience of a major car accident that forever changed us and Rafi Law Group only exacerbated the trauma. Don't listen to their sweet nothings they whisper in your ear before you actually sign the contract, these folks are con artists who don't give a rats ass about you or your case. They didn't even negotiate down my daughter's medical bills! I had to call them out on it, but they happily took $21k for their part of her payout. Don't waste your time with these people, you will only be left in further distress and disappointment. read more

Horrible service I called Monday and still haven't hear back and called today after being on hold for 5 minutes they tell me the person I called for isn't in the office I can't wait to have my case close it's almost a year and still going threw these headaches. read more

Poor communication, over sold their abilities and did not follow through. I would NOT recommend them for any kind of accident injury lawsuit. read more

I would like to begin by saying that I never have once felt I was valued as a client EXCEPT for at the beginning when I had a paralegal that unfortunately all of a sudden stopped working for Rafi Law Group. Now that I have a new paralegal, it is almost like I do not matter and my calls / emails will go unreturned. I have requested updates on my case for five months in which not once has this new paralegal reached out to me. Matter of fact, I get ignored. I have requested that if a phone call is too much to ask for that I wouldn't mind being emailed with a status update. However, that apparently was too much to ask for as well. I can call for a whole month and will not receive a call back. I am currently waiting a week again and have left two messages that still have been ignored. I should have listened to the reviews before and am now considering pulling my case and taking it elsewhere. Horrible service and staff that make you feel like you do not matter, choose another attorney. -Marisza Sovero read more

Daniel is my attorney and he is 1million the best this is my second time using Rafi law and the first time I had a very good experience I feel if u want a law firm to fight for u call Rafi law they're 1million the best thank you Rafi law read more

This Law firm helped me in my time of need. Amber was amazing. I know i bothered them with my questions but they helped me so much. The front desk ladies always have great attitudes. As much as I'll hate to go back to them given the circumstances i know if an accident were to happen this is who i would go back to. I love rafi law group. Jasmine Luna. read more

If you're reading this review right now you're probably in need of a personal injury lawyer. Maybe you just got in a car accident and you're looking for a law group to help you. You've heard 101.5 promote them, I sure did. My advice, do not use Rafi law group. Yeah they got me some money but they took 40% of it and they put me through 2 years of pure hell. I got a tiny fraction of what I expected. The number they said we were settllng for was different than what they presented to me at signing. And at that point they knew I couldn't just not sign for my money. They don't keep you up-to-date on your case whatsoever. when you call you have to call multiple times and then maybe someone will call you back but it's not going to be your lawyer, it's going to be their assistant or some other random person. They would never give me numbers, I was always clueless as to if I was even going to get a settlement. Rafi law sent me to some doctors who were very questionable in their expertise. I was told to continue physical therapy, chiropractic care, pain clinic etc even though my treatment was not helping my injury whatsoever. All these doctors billed my insurance for well over a hundred thousand dollars and then at the very last minute my lawyer tells me that part of my settlement has to go to my to be reimburse my insurance ... so then another six months of fighting them. I was never informed that they're cut goes up to 40% instead of 33% if they have to "arbitrate". I never felt that they actually cared about my health or if I was in pain or doing okay. Months would go by without hearing a thing! This was my first experience with a personal injury lawyer so I don't know if they're all this crappy or what. One more thing, if you think you're actually getting Brandon Rafi to represent you, it's probably some other guy that in his office. read more

I was really happy with the assistant that worked with me during the process. I know I bugged her alot but she always answered my calls and emails. Always made me feel comfortable and like I was in good hands. The second lady that helped believe her name was Jessy was not as nice as my assistant but got the work done. Think if she would have been more caring I would have given them a 5 star rating. Overall a good experience. read more

Had to call weekly to get updates on my case. They did absolutely nothing so don't waste your time with this law firm. I lost my case and my insurance had to pay for my damages and the other person's car damages. The whole point I got them was to defend my case but my insurance ended up doing all the work. I will not recommend them to anyone. Better off with another law firm. read more