The quality is consistent, and the service and the prices are excellent. I have an old whiplash…read moreneck injury, and they offer several gentle solutions, such as nuggets for sleep and pain management.

When I first heard the business was some Massholes coming up to sell pot I had very low…read moreexpectations but damn do they know how to run a business. Not only do they offer incredible products and run promotions all the time to add value to every transaction... They are customer focused. I have been in numerous times looking for items and instead of sucking me into something on the shelf, they've gone out of their way time and time again to find the perfect product for the customer. Yesterday I believe it was the Maine native Derrick working. Looking for a small pipe as a backup to when I'm cleaning my main pipe and everything in the cases were $28 and up... And I probably would have bought one, but after asking what I was looking for, he went out back to a shipment that came in and found a small $12 pipe. Literally basic and exactly what I was looking for. They may have only had a $12 transaction instead of $28... But I guarantee this will be my shop of choice going forward. Seriously great work guys

I've been smoking cigs since i was 14, the guy here really took the time and went out of his way to…read morehook me up with a good vape after articulating my choices and explaining what i was looking at quite well.. 10/10 service.. super new to vaping and this dude made it easy to get what i was looking for.. price seems pretty fair too after comparing online.. if you are looking for a vape place to start.. this Brewer location is it.. such an exceedingly helpful experiance

I have gone here since I started vaping .the workers are so friendly I also go to your place in…read moreBrewer. I only vape California tobacco 6mg. .

This place has an old school vibe. They have a wide selection of cigars. It's the only place in…read moreMaine that has the new Nicaraguan My Father - Blue. My only caution would be watch out for some cigars that don't have cellophane. I saw a couple with that so called "plume" on them. Prices are to be expected with Maines new ridiculous increase in Tobacco taxes

Went in looking for some recommendations for some cigars for upcoming occasion. Owner ignored me…read moreand said "if you want cigars there in the humidor". Prices are marked up a good chunk. If you're going to mark up your goods at-least provide some service. Man seemed short and bothered by my presence.

Okay selection of cigars but prices are considerably less than other places i have beenread more

Excellent selection, very cool owner…read more Has a ton of unique merch, classic location downtown.

Had the worst experience. My husband selected 4 cigars from the humidor total worth about $60. At…read morethe register he was concerned about the Padron he picked up as it looked dry. He asked Tom if he he felt the same since it make a crackling sound. The owner agreed that the he heard the crawling sound as well he mentioned that he got them just a few months back and do not know why that is the case. He then got all upset. He took all 4 cigars and told us to take a hike. My husband giving respect to an elderly man apologized to him stating that he did not mean to offend him. He pointed my husband to the door and said leave. We left the store immediately. We are on vacation and instead of getting the pleasant service we have received from all the retailers around it was rather disheartening. I would not recommend anyone going to this place.

Great variety of cigars, and the man working there was very helpful in finding somthing i might…read morelike to try. Some prices are slightly higher than other places i have seen but not too steep

Generally speaking this store is a good place to stop for better prices than other places. They…read morehave a good variety of smoking accessories such as cigarette holders for those that roll their own, pipes for tobacco & glass pipes, e-cigarettes, vape pens, tubes, cigarette rollers (hand & electric), a few snacks, drinks & gum etc. However, I went in one day to purchase an e-cigarette for my elderly neighbor. I explained exactly what I needed. Well, it turned out that what he sold me wasn't at all what I had asked for and after 3 uses it stoped working. So, I went to return it but I was told they couldn't take it back b/c I'd lost the receipt. Even though he knew I'd bought it from him just a few days prior. He wouldn't even exchange it for one that would work never mind one that was what I'd originally asked for. This is just the bad customer service this place usually offers. I've only kept shopping there b/c it's local and their prices are better but after my last visit I'm absolutely done and will never return. The main reason I will not return is because this location has an employee that is a total jerk. He really needs to either be fired or sent to training. He is RUDE and lacks proper manners for serving the public. He has zero personality & always makes me feel uncomfortable. It's like he hates having to wait on people. The store recently changed their hours but didn't bother to tell shoppers by posting a notice or telling them when they went in to shop. Although most people know stores are closing earlier due to the COVID-19 virus some aren't and the ones that are changing their hours have let people know via email, text, by posting a note on their door, or by letting people know when they cash out. So, my roommate shows up the day after he'd just been there to shop at about 6:40 & this guy didn't bother to tell him the next day they'd be closing at 6 and not 7pm. My friend arrives at 6:03 and the guy is just standing there staring at my friend. He shows the guy that he has the exact change for the cigars he wanted but the cashier just smirked at my friend and shook his head no. I get that he was closed but a decent human being would have come to the door, apologized for not letting him know the day before that hours had changed, let my friend get the cigars, take the exact change and IF he'd finished cashing out - put it aside for the next day. But nope! The rude hippy just stood there with his arms crossed, smirking as if he was enjoying the power he had and then turned his back and walked away. Imho, this location is probably losing a lot of business because of this employee! Even before this when I needed tobacco I'd go in and get just what I needed rather than shop around for other items. I don't recommend shopping here if you can avoid it because he is there most of the time. So, from one day to the next my friend had no idea they were closing at 6 and not 7pm.

Absolute trash, everything is dry and stale especially the attitude of the management who run the…read moreplace. They will never get any cigar you request and the ones they have suck but the worst part about this location is interacting with the people who run the store the guy who works there is pretty nice but the woman who runs the place is insufferably horrible, and makes it impossible and pointless to stop in.

I go in once a week an buy my puffers as I call them anyways long story short I went in today an…read morethe lady started ringing me up for I wasent even done looking yet when she asked me if I was I told her I would let her know when I was done well I look an gave up got what I came for but she changed me 34$ for a 21$ item I bought there last week that just childish

Dude you guys rock! I drove down from Bangor way and bought two glass pipes for $30! I loved that…read moreyou were friendly and were willing to make a deal for our situation! Keep it up you guys!

Scott,Teagan and Donnie are the best workers ever! Redemption is well run with these guys!read more

Had several bad customer service issues with their front crew…read more One example was I tried to explain to them as an Amputee one day that I had some equipment failure, and wondering if I could get curbside service, and although they did finally follow through, they made sure that I felt that I was causing a disturbance. I will not be going back.