Physician was great. Listened and reacted! Appointment and…read morereminders were done on a regular basis.

My family has been coming here for over 30 years. We have seen and have had surgery performed by at…read moreleast 4 of the doctors here. The staff is very friendly and try to put their patients at ease while here. They have two offices in Aiken and both are very sensitive to the patients needs and concerns. The doctors rotate where they are each day. One day at the main office another day at the Southside office.

My insurance company only listed one hand orthopedist. I called this office to make an appointment…read morewith that doctor. I was told that they were no available appointments until January. I explained I was in a great deal of pain and needed an appointment immediately. The office staff was very sarcastic and nasty. She said they had Dr. Shannon available and she said but I was asking for this other doctor nice but I'm only asking for the other doctor because that's who my insurance company has listed. She plays be on hold, but did not shut off the phone, and I could hear her mocking me about being a "yankee" just being nasty and sarcastic The woman came back on the phone. She took all of my information including my insurance information at my email address. I was given an appointment for November 17. I am on the autism spectrum. I was flushed it by her sarcasm nastiness, and while I recognize the address. I have another doctor in that complex and I didn't know that to her. I forgot the appointment time. I never received confirmation of disappointment and when I call to find out exactly what time I wish to be there on November 17. The office tried to tell me that I never called there before they had no record of me ever being a patient there, and I did not have an appointment. I tried to explain the urgency of my seeing a doctor. They did not care when I spoke with the office manager I try to describe the woman I spoke, too, faced, honest this city, as I interpreted it in our phone conversation, and that said her off on a tangent of her screaming at me. First off I didn't pull Dr. Shannon's name out of a hat. This was not the name listed on my insurance company. I Ollie new doctor shattered existed in this practice because his receptionist told me. There are a number of doctors in the practice and they rotate not every doctor is there every day. The only way I knew Dr. Shannon was there on Friday, November 17 is because his receptionist told me that when she gave me an appointment but they are now saying, I don't have. I would say run don't walk away from this practice. Dr. Shannon might be a great doctor, but his staff of the nastiest people I have ever met in my life. Patient care accommodating a patient in pain should be first and foremost. Bei g sarcastic and nasty does not help the patient at all especially when the patient explains that they are on the autism spectrum and ask for some understanding and help making the appointment.

Truly an unbelievable staff! I can't stress enough how much of a pleasure it was to be seen by…read morethem. I highly suggest any provider here if you're looking for an Orthopedic surgeon. Upon entering, I was greeted warmly by Ashley and Rachel at the front desk. They were very personable as we exchanged light banter back and forth as they got be checked in. I appreciated their transparency as they informed me that they were implementing a new electronic medical system software and that my visit would be a little longer than usual as the staff was still getting acclimated. As I went back with the staff, I couldn't even tell that they were on a new system as they seemed to pick it up with ease. The visit was so smooth. Dr. Parfenchuck and his PA (Which kills me because I cannot remember his name, but he was hilarious with his quick witty comments) made the visit a fun one, and made me feel pretty comfortable. He was extremely knowledgeable and kept it straight with me. I was in and out and the visit did not feel like how I usually feel when I visit any sort of doctor's office. This time was pleasant. This location is located in Evans, Ga. It is separate from the main hospital in Augusta, but what I gathered, this location is where the the doctors split time to come at least once a week away from the hospital to see patients. Dr. Parfenchuck and his staff have Thursday afternoons here.

Something definitely wrong with their patients scheduling system. After waiting for an hour and a…read morehalf, still no doctor and no explanation. Definitely a waste of time and a lack of consideration for their patients time.

I had to travel here from Charleston SC for a procedure. My appointment was at 1:00 pm, and I…read morearrived at 1230 pm. Check in was fast and easy, and at 1:00 I was taken to the pre op area. At 230 pm no action had been taken, except checking vitals. At this point I asked what was taking so long, and was told the doctor got held up in traffic, and it shouldn't be much longer. At 3:00 I asked again and was told that it would be 10 minutes. I assured them if nothing happened in 10 minutes I would be leaving. At 3:10 I left and tossed my id band on the counter, and some bald headed man wearing green scrubs told me he didn't appreciate that, and he don't work there and don't be mad with him. He was behind a counter using a computer, but he don't work there? He then came out to the parking lot and made threats of physical violence against me. So in summary, this place does not care about the patients, and will allow someone who don't work there access their computer network, and make threats to patients. This was on June 12 2023 and perhaps this clinic should review video footage and deal with the trespassing person making threats. I doubt your medical records are safe here, and there is no way I would return to this place. Obviously they knew they were hours behind, and they could have made a simple phone call to tell me to just come a couple hours later. This was a complete waste of 9 hours of my day

This place is amazing they have the best staff and amazing services I would definitely recommend…read moreanyone to them they have the most sweetest staff ever I loved the doctor that saw me there he was the best and the most amazing doctor ever

A slip, a fall, and some broken bones. Not the best use of my week, but if you're going to break…read moreanything, AU Health West Wheeler Orthopedics is a great place to go. I was well cared for and everyone was so gentle. I'll be hobbling along for several more weeks, but will always remember the kindness of these new friends.

I went to this clinic, a Friday around 4:30. I had a terrible pain in my knee, immediately they…read moretook care of me, they did an MRI, the service was excellent. I keep coming to this place! They really care!

I went in for an injury , my 1st appointment Dr. Abell looked st the X-Rays said nothing is broken…read moreand I KNEW THAT , BU TAS I TRYED TO EXPLAIN WHERE i was having pain , he was Dismissal and stated : you 47 so this is bound to happen, the click sound on your feet when you get out of bed. when I called to change my payment to worker's comp. they said they couldn't do that because I didn't have the claim number at the time, not a big deal to me i complained about the Dr. Abell's behavior , I got a call from him and he tried and said that IT was a misunderstanding, I told him no !his behavior was unexpectable , THEN HE ACTUALLY TRIED TO LIE ABOUT HIM NEVER ACTUALY EXAMINE ME WITH BONES NAMES , WHEN I CALLED HIM OUT ON IT HE CONTINUE TO REFER BACK TO CLAIM PROCEDURES ! I DID TELL HIM THIS STATEMENT WAS MORONIC ! I WOULD NEVER RECOMEND THIS IDIOT TO ANYONE

I am an established patient since 2017 & have serious & painful arthritis. My knee started hurting…read more2 months ago. I called to get an appointment with Dr. Arrington & they said it would be 2 months unless someone cancelled or I saw another doctor. I was set up to see Dr. Abell who gave me a cortisone shot in the knee & X-ray showing lots of arthritis. He only gave a few mild pain pills even though I explained how much pain I was in & couldn't sleep at night because my leg ached all night & could not sleep. I called back to the office to ask for more pain medicine & he refused. Since I was an established patient & Dr. Arrington had replaced my hip in 2017 I called his nurse to see if I could get enough pain medicine until he could see me. Both doctors refused. Dr. Abell said he had DONE ME A FAVOR TO SEE ME. If this is so the $50 co-pay should be returned to me & any monies my insurance company paid for visit or X-rays. Very presumptous on his part to claim he had "done me a favor" for a visit I PAID FOR. I WILL NOT GO TO DR. ABELL OR DR. ARRINGTON FOR ANYTHING. THEY ARE NOT INTERESTED IN A PATIENT IN SERIOUS PLAIN. THIS IS SERIOUS. SUPPOSED PROFESSIONALS IN A POSITION TO HELP PATIENTS REFUSING TREATMENT & MAKING ME FEEL LIKE A FOOL TO ASK FOR HELP. THEY ARE IN THE WRONG PROFESSION. DON'T GO TO THEM IF YOU HAVE PAIN WITH YOUR COMPLAINT. THEY DON'T CARE.