Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

it was a miracle...my golden, Rudy has so much anxiety just being brushed...it was his first time…read moreat Daisy's and he looked beautiful and all his mats were gone...Malynda did a wonderful job and I will be back for sure and would recommend this spa to anyone..we are all so happy!!!!

Daisy is an award winner groomer with competive rates and excellent customer service. Back to Back…read moreReader's choice award from local media outlets as well. Very happy with this groomer.

This woman is so ignorant, had us bring in our dog, who is a rescue and very timid the dog was…read morethere for 3 hours before getting done.when we called to see what was going on she a just a nasty B*****...when we went to check on our dog...could hear one of the groomers be a nasty person to our dog. This place needs to be shut down...from what I experienced they treat the animals poorly and the patrons horriabley since my dog has been home he has basically retreated back to the way he was when we first got him...scaried quiet not eating and drinking again, clearly something happened there to reverse this dog who was a abused rescue. Never again will we bring the dog there and do not recommend anyone brings their animals there

First time using a groomer, never again ! Took our shep/lab for a shampoo ....basic bath...well 2…read moreday s later she at the vet for a skin rash. 300dollars for a vet bill !

Libby is amazing!!! She has a calm approach is experienced…read moreand very knowledgable! You can literally see the difference in how she handles our dog compared to other groomers. He is perfectly groomed everytime and happy! . She takes her time and is very detailed! A true professional, who I would highly recommend!! Sandy Kenyon

From the owner: I have been grooming for over 30 years. I specialize in small and medium-sized dogs. Worked as a…read morevet assistant also many years ago, so can spot problems with your dog.

This is a great pet store and the owners will go the extra mile to meet your needs. During the…read morelockdowns, they took phone calls, did special orders and were really available for the animals. That's what I want in a pet store!

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Monique is a fabulous groomer. She offers excellent…read moreservice and my pup looks and feels great after visiting her. She is also very affordable. I recommend her to those who are looking for exceptional service for their fur babies.

I have been coming to M&S for almost 30 years. She provides a very professional cut and nail trim…read moreand I have never been disappointed. My dog comes out looking like a million bucks for a very reasonable cost. I have recommended M&S to sooo many of my friends and they too are not disappointed.

We had a great experience with Hamilton Dog Spaw! They worked with our dog Max, who is very…read morehigh-energy, and handled him so well. They are patient, professional, and clearly experienced with dogs that have a lot of excitement. Max came out looking exactly how I wanted him groomed, and it's clear they took the time to make sure everything was done right. It's not always easy finding a groomer who can manage an energetic dog and still deliver a great cut, but they did an amazing job. Highly recommend Hamilton Dog Spaw if you're looking for a groomer who truly cares about your dog and listens to what you want.

We had a great experience. Our dog looks great and we will be using them again. Thank you Heather!read more

You can't please all of the people all of the time…read more I've read the negative reviews and am sorry if some have not had the same paw-sitive experience as we have had with Shuca. Terrie always returns her to us in tip-top shape looks-wise. We really should bring her in more frequently, but, as is normal, she really dislikes being groomed. I know when I bring Shuca in, she is in good hands.

horrible groomer and down right mean!!! she shaved top of my dogs fri off and said come and get…read morehim as he's aggressive. she has no right being a groomer and has no desire to work with an animals temperament and or offer calmness. she was aware he was upset from the car ride and from the moment they took him in with their aggression I felt off. I will spare you the details but this owner is the worst human I have met. zero patience and ignorant. I would never ever take a pet you love to this so called groomer. truly time some people reflect on if they are truly helping the clients they say they love. horrible experience. called my prev groomer back as she has changed careers due to an injury from sports and she was saddened to hear he went through that and said she will keep grooming him as she knows he's a loving sweet pup. he clearly fed off of this women's bad energy today. dont bring pets to her. I read a few other horrible reviews now that I unfortutely did not see before.

Dawn and her team are simply wonderful. Professional and caring, thorough and responsive.We have a…read morespecial needs dog, otis. He was born deaf and blind. He is a sweet boy, an aussie shepherd. That said, he is different from other dogs and while he is quite friendly and gentle, does not see or hear cues from other dogs. That simply means he needs some additional attention. They give it in spades, and with love. They have indoor and outdoor facilities, and simply are the best!

Maya loves her time a Furry Friends. She has lots of play time and activity during the day. When…read moreI drop her off in the morning (usually around 6am), she becomes very excited as soon as I turn onto Century Drive. I hand her over to Dawn and Maya does not even look back to see where I am. She knows and trusts everyone at Furry Friends. This is impressive because Maya is a very timid dog and generally afraid of people, noises, wind, rain, thunder, garbage bags, the list is endless. The level of trust she has for Dawn and the staff is wonderful. I call Dawn Maya's bonus momma. Brian W