My Bosch ice make stopped working a month ago. I finally searched the web and found BSH…read more The experience was great and gave me a lot of confidence that I was in the hands of professionals. The customer service was helpful, fast and efficient with great communication along the way. The repairer was punctual and knew his stuff well. I watched as he dismantled the freezer compartment and replaced the part required like a flash of lightening. No time wasting, It was all done in 30 minutes. I was expecting to pay for at least 2 hours. The invoice was instant and spot on according to the quote I got.I felt that I got real value for money from this person and BSH. Thank you to the persons concerned. I am looking forward to enjoying a cool summer.

My Bosch oven ceased to function in the midst of baking just 9 months after purchase. Bosch…read morecustomer service are a nightmare, I have spent hours on hold on the phone. Bosch don't have repair staff in WA and I have been fobbed off onto 3 different repair companies. Two service visits and a spare part later and the oven still doesn't work. After 3 weeks I gave up on the customer service dept and started harassing Bosch via their facebook page. This did get a reaction and I was handed over to a "Customer Resolution Executive". She was able to tell me that the fault had been identified and the necessary spare part was currently in stock. I was hopeful that the sage was nearly over. That was last week, 3 weeks after the oven packed in. Here I am a week later with no sign of the elusive spare part and no service visit even scheduled. The Customer Resolution Executive is aware of the situation but doesn't appear to be able to do much because Bosch doesn't have a servcie division in WA. Don't buy Bosch products in Western Australia, there are no service staff to help you.