Great selection, a little overwhelming, but at least I had my interior designer and her assistant…read morealong for the meeting with Melanie. Melanie was very helpful and kept us on track and fairly within the budget my husband and I wanted to stay at/nearby. An odd thing happened when we were there in May, though, and I felt compelled to write about it. We were talking and frankly, having a fun time-so that meant a little bit of laughing. I mean, you WANT your clients to have fun during what could be a daunting task! So while we were on one side of the building, another rep (I think her name was Pat? She was on the taller side, I'm pretty sure the dog roaming the business was hers as well, and she had curly gray hair) came over and brashly reprimanded us for laughing too loud bc "she couldn't hear what her customer was saying". We all looked at each other like, "WOW! Did THAT just happen?" we are grown women and CUSTOMERS and she handled that extremely unprofessionally and in such a condescending way. She could have easily come over and said in a sweet way with a smile, "Hey! Y'all seem to be having so much fun and it makes me smile, but is there any way you could laugh and talk a little more quietly? I am having difficulty hearing my current client. Again, please have fun! I just need a little help with being a little quieter." We would have completely understood and would have done just that! However, when you come over and REPRIMAND grown adults for laughing while doing business, it put a bad taste in my mouth for that showroom. Also, my interior design team both mentioned that neither of them have ever had a situation happen like that. They felt like they needed to apologize to me as their client! Melanie was wonderful and thorough and handled that brashness like a champ. She is a gem!

I had never been to this store before but it was recommended by my contractor. When i visited mid…read moreday in a Wednesday which I would presume is not peak time, there were no customers in the store and 2 employees. I walked around with my friend and quickly selected what i needed but the salesperson refused to assist me because they are assigned by contractor and the person assigned to my contractor was not available. She then went on to chastise me for not making an appointment. I literally just wanted to order and pay and she couldn't assist. Fortunately Fergusons is right down the street and had a great experience there. Spent 20 minutes and got everything I needed.

We renovated our kitchen last winter and I'm still in love with our new quartz countertops. It was…read moresuch a great investment that we enjoy every day. We shopped around and KJ Natural Stone was a competitive price. I think we chose the Calacatta Vienna quartz and it's just beautiful. Norvin was our contact and he was so helpful and friendly from start to finish. Just a note that it's free for them to drill holes for soap dispensers/etc. during installation, but after it is $195 for them to come back out. Overall, I'd recommend KJ Natural Stone and I'd use them again.

The craftsmanship of my countertop was fine, but I will never use KJ Natural Stone again, nor can I…read morerecommend them. My contractor sent me there to select my stone, and provided them with my budget allowance and measurements. My original selection was out of budget, and a month later I went back in person and switched my selection to a different quartz that was cheaper and that I liked better. I was told very clearly at that time by the staff onsite that the NEW selection I was making was within budget. After installation, and when I was reconciling payments with my contractor, I saw that I was being charged 1.5x my allowance for a stone called "Calacatta Vega," a quartz that looks nothing like what I chose and what was installed in my home. No matter which distributer or reseller I looked at online and in person, every time it came up, Calacatta Vega was a bright white with bold black veining; the stone I actually selected and what was installed in my home is creamy white with soft gray and gold swirls. I went onsite after seeing the erroneous invoice and KJ Natural Stone would not show me another slab with the name of what they billed me for, would not show me another slab matching what I had selected at the time, and repeated over and over that stone names are irrelevant. Tingy, the rep I worked with, was snippy and condescending, refused to investigate or even consider that perhaps I was being charged for the wrong stone, repeatedly said it wasn't her problem, and dismissed all evidence--including photos of the quartz in my home and pictures of the named stone I was charged for on MULTIPLE sites online. She continued to talk over me, stating that "You got the stone you selected," over and over. That is in no way what I am questioning. I know that I received the stone that I selected, however I am certain the stone I am being CHARGED for is not what's in my home.

I had Level Up enclose my screened in porch in January 2024. It looked very nice. Then it rained…read moreand one window leaked. I called Patrick and he came out and looked at it - caulked the window a little, redid the inside frame and said it was all taken care of. Several months later, I was having lots of bugs in the porch and mice getting in my house. I called Patrick again and he told me "to hire a handyman to come and do some caulking". Again a couple months later, we have a big rain storm and the window is leaking again. Now I am putting sticky pads out there to see where these bugs and mice are coming from. I had to call multiple times with no call backs and sent multiple texts but finally Patrick called and came again - I showed him the sticky pads and he caulked the inside of the porch, caulked the window on the outside and wanted to leave it for a couple months to make sure there were no leaks. So here we are today, I called Patrick twice to see when he could come back and redo the window. Well again there is no call back. I had a contractor come look at the windows. Well, he was not surprised that the window was leaking - there is no caulking on the windows and no caulking on the new siding and now there are gaps in the siding. When I had the porch done, I also asked him to install a motion light off my garage in the front. Three months after that was installed, it quit working. When he came to see the porch I pointed out the light. He told me to get a new light and he would install it when he came back to do the window. I got the light but Patrick never showed up. So, I had to pay someone else to install the light - which I already paid Patrick for and now I have to hire someone to finish the windows in the porch the correct way.

Patrick and his team at Level Up Home Improvement blew away our expectations. His attention to…read moredetail and inability to "take the easy way out" are unparalleled. Our bathroom remodel was supposed to take one week but due to many unforeseen issues, Pat, Joe, and Joey worked hard for three weeks to finish the job right, never losing their attention to detail. If you are looking for an honest, talented, and professional group, these are your guys! I will certainly be calling on them for my next project.

H&I are everything and more! They are who you didn't know you wanted but needed to get the job done…read moreright. They guide you and you can trust. They are family oriented and their families became our family for life. We appreciate all that they have done for us.

Everything!! Learn how to run a business and do the job correctly…read more Damaged flooring as well as not finishing the job properly. Charges for services and items not received. Filed formal complaints with NC Licensing Board for Contractors, the NC Better Business Bureau and the State of NC business licensing department. Will be filing in small claims court as well to recover the damages and other related expenses for the work done to complete the job properly.

Stay away from this company when ordering cabinets. Tried to get them out at my house to fix a…read morecabinet door after a little after 1 year and they just kept giving me BS. They would not come out to look at the cabinet and there apparently is NO warranty on the cabinets, so you are better off going with a more reputable company. Someone that stands by their product. Instead of trying to resolve the problem and make suggestions like any other company would do they just said that the cabinets that they sold were cheap. This was not what was said when I purchased the cabinets. Had a very bad experience and they came across as they DO NOT CARE. The conversation started out by they would send someone out then it led to not sending someone out that there would be an extra charge and I asked how much and they said they would have to look at it. Then the conversation led to they sell cheap cabinets and apparently there is no warranty. They do not know their product line like most companies would. I am going to report this to the BBB as I am tired of companies promising everything when you buy and later when you have an issue NOT ACTING OR NOT CARING.

Caputo Design & Tile helped us with a complete kitchen and 2 bathroom remodel. Gina was great - she…read morelistened to our thoughts and then made suggestions. Christian is wonderful as well. They both worked so hard through the whole process. Soon, we will start a 3rd bathroom! There is no one else I would recommend!

Norma Falk, our sales associate has been absolutely marvelous. She is extremely helpful,…read moreknowledgeable, and goes above and beyond what we could have hoped for in helping us pick out the items we needed. Thanks!!

If you are going to the Raleigh Showroom on Yonker's Road, make an appointment with Norma in…read moreadvance. She is personable, detailed, attentive and has the most amazing memory. I am a former VP from the new-home building industry, and would hire Norma in a heartbeat. Everything we discussed was in my saved project when I got home. The front counter lady that greeted me was helpful and very nice. There was another lady working in design, that was a total snot. I wish I knew her name so I could tell you to avoid her. Just call in advance and make an appointment with Norma, you won't be disappointed. It is up to Ferguson's to deliver the products on time and in good condition. If they do, I will add another 5-Star review.

Customer communication and support is very poor. Deliveries are not timely or complete! Do not pay…read moreuntil you know the delivery is complete. Design errors in measurement were difficult. Product is nice once installed but the experience is very stressful and difficult. Timelines not respected.

Absolutely excellent in all respects. Anisha helped me select a cabinet and countertop for a…read morebathroom remodel. Wonderful, friendly, helpful, efficient. Great business, highly recommend

When I say, these flowers were so beautiful. And the customer service was some of the best service…read morei have seen in my life time. I was coming from a different state staying in an Airbnb as i called LizzyLu Flowers at the last minute on Tuesday to order two different arrangements. They were communicative the whole time as they walked me through. If I can give 10 stars I would!!! Great job LizzyLu Flowers.

This is a great little shop with a helpful and knowledgeable owner. It was great to be able to take…read moremy time to look and then have someone that could help me make sure I bought something that would work for my home. Several weeks later, my new plants are thriving and I'm ready to stop by again to get something for the front porch! This hidden gem is highly recommended by me.