Update on my review of 11/15/2024…read more The General Manager, James, came to look at my complaint and agreed that there was a need to work out a solution. We came to an agreement on helping rectify the issue and they are coming out to do additional work at no charge. I appreciated their interest and concern.

Six years ago, during the process of purchasing our home, we encountered a serious issue: the…read moreproperty we fell in love with had foundation problems. In order for our lender to approve the mortgage, the foundation needed to be repaired. We selected AFS to perform the repairs because they offered a lifetime warranty on the home's foundation--an assurance that gave us peace of mind. The initial repairs were completed, and we were issued a lifetime warranty. The bank approved the loan, and we purchased the home. Two years later, we noticed that cracks on both the front and back of the foundation appeared to be worsening. We contacted AFS, who came out, confirmed the deterioration, and proceeded to tear down the drywall in the basement on the front side of the house. They installed more large metal reinforcement strips--the same as what was done during the original repair. However, per their policy, they did not replace the drywall or clean up any of the resulting mess. We were left to hire another contractor to rebuild the walls and restore the area. Two more years passed, and once again, we observed worsening cracks. We reached out to AFS, who initially attempted to charge a service fee for their visit. After reminding them of the lifetime warranty, the fee was eventually waived. Upon inspection, they confirmed the issue was indeed getting worse. This time, however, they stated that they would not perform any further repairs, claiming that the original payment ($10,000) only covered the amount of work already done and that additional repairs would not be included. We argued that the warranty explicitly covered the foundation for the lifetime of the home, regardless of the initial cost. We were ultimately refused further assistance. At this point, I filed a complaint with the Better Business Bureau (BBB) and included AFS in the correspondence. Within 20 minutes, a manager from AFS contacted me, offering to help resolve the issue. Following this, AFS returned and proposed a more aggressive repair: tearing down the basement walls yet again, installing large steel beams, and anchoring rods into the ground from the exterior--requiring the driveway to be torn up in the process. They assured us this would permanently stabilize the foundation. While the driveway was repaired, we were again left with extensive interior damage, and for the third time, we paid out of pocket to restore the basement walls. Now, two years later, we are once again facing shifting in our foundation. AFS again attempted to charge a service fee. After inspection, their technician confirmed that while the front of the house is stable, the back is sinking--a concern we previously raised when they were last on-site. We were explicitly told then that stabilizing the front would protect the entire structure. When I asked for clarification, the technician confirmed that our home is essentially splitting in half and could eventually slide down the hill into the creek. However, they now claim the warranty only applies to the specific wall where the original repairs were made--not the foundation as a whole. This contradicts the lifetime foundation warranty we were promised at the outset. (And was the only reason we were even able to get the loan to purchase the home in the first place) After six years, three major repair efforts, and repeated assurances that our home's foundation was secured, AFS is now refusing to honor the warranty they provided. We are left with a structurally compromised home and few options. To any homeowners considering foundation repair: please be warned. Our experience with AFS has shown that their warranty may not provide the protection you are led to believe it does. They have applied temporary fixes and walked away, leaving us with mounting costs and a home that may ultimately be unsafe.

I almost tripped over a level floor today because I'm used to a dip being there. Who does that? Had…read moresome great work done by BACS yesterday. Austin and his guys came and leveled the back of my house and repaired some water damage around a chimney from long ago. The jacks look really well done and they finished in a day. Really professional guys that care about a job well done. I will use them again for more work needed and definitely passing them on to anyone that needs basement work.

Great company! They came out and did a free estimate for us on our basement which had a high…read moremoisture content and mold in a closet. They priced us a reasonable price and the came out and did an excellent job! All of their employees are super friendly and very helpful in explaining every step of what they did. They even came back and did some finish work to make our sump pump and dehumidifier area look nicer! We are now having them come back to price out some outdoor drainage in our yard. Would recommend them to anyone who has similar needs. Great guys!!!

Great quality service. I chose them over the competitor because of the value that was offered…read more The consultant was very knowledgeable and the crew was outstanding

From the owner: At DFX Foundation & Waterproofing Experts, we don’t just fix homes; we restore peace of mind…read more Serving Arkansas, Mississippi, and Tennessee, we focus on expertise and ethics rather than sales. Our services include foundation repair, basement waterproofing, crawl space repair and encapsulation, and concrete repair. What sets us apart is our engineering-driven approach, treating each home uniquely and every client as a valued partner in long-lasting solutions.

Great company! They came out to provide their opinion on the foundation of a home I was purchasing…read more The inspection was free. Very professional too!

From the owner: American Foundation Repair & Basement Waterproofing specializes in foundation repair, basement…read morewaterproofing, and crawl space repair for homeowners in the Chattanooga, Johnson City, Cookeville, Knoxville Tennessee, Asheville North Carolina, and the Tri Cities region. Our team of certified professionals understand the ins and outs of common household problems associated with deteriorating foundations, rotting crawl spaces, and wet basements. We guarantee that you and your family's home will be provided with the best care, attention to detail, and most effective and reliable repair systems & products available on the market.

Great experience. Everything from estimate to finish was great. Everyone was friendly and…read morecourteous They were on time, worked hard and cleaned up after themselves . We highly recommend Chase and his team for your concrete work.

Jason came to give us advice on our driveway which had developed some new very small cracks. We…read moreappreciated his professionalism and advice. He was extremely knowledgeable as to the best solution to our problem. We would definitely not hesitate to use his company when these need to be repaired.

We just had a representative come out and perform a thorough inspection and produced a…read morecomprehensive review. We are comforted, knowing that David is our contact & consultant for Ram Jack, foundation solutions. Knowledgeable, professional & gracious. -Thank you

Phillip Mims came out and did a thorough examination on our 124 year old home. He is knowledgeabl,…read moreprofessional and honest. I will recommend him and his company to anyone with foundation issues knowing they will not sell them services that are not necessary. Many thanks