I used to go to Sea Ranch fairly often back in the 70's up through the early 2000's and loved the place. Rams Head was the main rental agency for home rentals during that time. Over the last 5 years or so, other players have come in like, VRBO(same as HomeAway), Airbnb, and some agencies in Gualala. But Rams Head Realty has sold it's rental business to https://www.vacasa.com, which is a national rental agency, like HomeAway. read more

We've used Rams Head for prior stays at Sea Ranch, but won't be using them again. Very bad customer service. House had rodent droppings on counter tops, carpet, tile floor, cushioned seats, and window sills. Their solution: put out poison and vacuum and wipe down. There was no effort to find out where on the outside of the house rodents were coming in. There was no talk of shampooing carpets since there was likely rodent urine in the rugs as well (and where would we be able to go for the 24 hours it would take for rugs to dry?). They urged us to stay, as if that would be a hygienic and relaxing vacation. They had no other oceanfront property available so we had to leave. While they reimbursed us for the weekend, they made no effort to compensate us for our trouble, for gas, etc. I sent a letter to the president and after a few weeks got a pathetic reply, basically blaming us for leaving. It was our "choice" to leave. Um, yeah, it was our choice to not stay in a home that hadn't been properly cleaned and that your staff made no effort to secure on the outside from further rodent infestation. It's also our choice to not use Rams Head ever again. And it's our choice to tell others about our experience. You had the choice to offer good customer service; I'm sorry you chose otherwise. It speaks volumes of your management style. read more

Rented a house in Sea Ranch. On arrival at rental office was greeted by staff that was rude, condescending and petty. On arrival at the house we found that while it was a nice house in a charming location, it was the dirtiest house we have ever rented there. Items of trash (cigarette butts, used medical supplies and old candies) were strewn about the driveway and entry. Inside the floors, furniture, blinds etc had received a cursory but not thorough cleaning. The most notable issue was that EVERY dish, glass or cooking utensil had been put away dirty without being properly washed. I understand that rental agencies can't catch every little problem in a house, but we have rented dozens of houses in this area over the last 30+ years and this was the worst one. On leaving, when we brought this to their attention, we got a shrug and the excuse that it had been "busy time" Will not be renting from this company again. read more

This was the first time we had rented through Rams Head and needless to say the last time. My wife and I have been going to Sea Ranch for years and have always had wonderful experiences. This time we booked through Rams Head a 2 bedroom property for my wife and myself. As the date approached my daughter and her boy friend decided to join us. As we got closer to the departure date they realized that they would have their two small children that weekend. Realizing that the the booking was for 4 guests, I decided on our departure date to call and inquire if it would be a problem to have their 2 small children join us? The response "absolutely not the property only allows 4". So we ended up having to book one more property to accommodate their 2 small children, ages 4 & 6. This to the tune of an additional $500. Once we arrived in Sea Ranch and checked into both properties we were settling in and of course shaking our heads realizing that the homes had 2 large bedrooms, very spacious and had plenty of room to accommodate 2 small children. Not only that as we were doing our walk through we opened one of the closets and low and behold, there were also 2 large roll away beds stored. So obviously this property was meant to accommodate more that 4 guest. Weather they be for the owners or not, Rams Head didn't have to courtesy to reach out to the owners and inquire. Secondly, when visiting Sea Ranch part of the attraction is having a hot tub to soak in after a long day of hiking. The property we booked had advertised a hot tub. As we had just pick up the keys and were leaving the Rams Head office one of the agents stated "oh by the way the hot tub has a leak and may not be useable". With that I asked will there be any compensation for it not being available seeing we booked the property based on the fact that it had a functioning hot tub, her response was " we're not responsible for the hot tubs". When we arrived at the property one could see that the deck area around the hot tub had recently been replaced all but one area around the hot tub itself, leaving me to believe that this had been a problem for some time. I am certain Rams Head was well aware of this far before our arrival date. It would have been nice if they would have notified us prior and offered another property or at the very least asked if this was going to be problem for us, didn't happen!! Poor customer service at best. In short Rams Head is not focused on customer service on any level and refuses to take responsibility for their lack of action. We love Sea Ranch and will continue to visit however we will not be booking through Rams Head again. read more