WEDDING REVIEW:
Rancho Camulos Museum is a gorgeous location. All outdoors & many spots to get great pictures. It's a location all by itself, making it a great private event space & you may bring all your own vendors. Booking the venue was easy & the director, Susan, was very responsive when we came to tour the venue. Once we sent our deposit check however, she became unresponsive & was not much help when it came to asking for logistical information about the grounds. Our planner wound up making her own map from google's aerial view & memory...We went to visit the venue several times with the promise that Susan would be there to answer questions & walk the grounds with us. This was time we scheduled with her & she never showed up for any of our 4 walk-throughs.
Quality: 2 stars. The day before our wedding, we arrived to receive our rentals from the rental company & the grounds were an absolute mess. To the point that nothing could be set up. The fountain was green, the reception lawn had huge dirt mounds everywhere, there was fruit covering all of the sidewalk areas, the spot where the ceremony aisle was supposed to be (centered in front of the gorgeous tree) was all mud & obviously not doable for a wedding dress to walk over, there were broken champagne glasses & trash on the grass, & to no surprise, Susan was not there as planned. This was a mess made from a previous wedding an entire week before, meaning she had not been on the grounds to check on it. Our wedding planner called her & she sent a gentleman to the venue to clean up. The only reason this is getting 2 stars rather than 1 is because he did a great job cleaning it up & making it look wedding ready to the best of his ability. But that should have been Susan's responsibility to be aware of. Her unpreparedness cost us hours of valuable "day before wedding" time & anyone who has planned their wedding knows how important that time can be.
Flexibility: 3 stars. The venue lets you bring your own vendors meaning our catering & bar set up saved us a lot of money. The venue also allows you to access the grounds the day before your event (rental drop offs can be cheaper this way too) as well as lets you store event items in the school house until the morning after your event for pickup. We were able to use some of the items on the grounds as long as they were put back, which was nice when it came to cocktail hour & having some extra benches/chairs for seating.
Responsiveness: 1 star. Susan was unresponsive after we sent the deposit check (which she never confirmed that she received & months later after still asking for a copy, I believe it had been lost) She emailed when it came time to send in the remaining balance & once that was sent she went back to being unresponsive. I also never received confirmation that they received the final check except for seeing it removed from my bank account.
Overall Value: 2 stars. Because of the flexibility on vendor allowances, we were able to save a lot of money on the wedding overall. The value of the venue itself though, not sure it's worth the 2 stars. Especially since when we booked in 2016, their prices increased by 25% for 2017. Not sure the value still holds at this point for future guests since the price you're paying is really for the flexibility & for access of the grounds. If the flexibility is worth it to you, that's great, because the location is picturesque when maintained, just keep in mind you'll manage all other coordination on your end whether it's you or your planner.
Overall Service: 1 star. The only thing the venue needed to have prepared was the grounds maintenance the day before & there was one room we needed unlocked for an important pre-ceremony moment we wanted photographed. The grounds got done at the last minute with no time to fix the mud except hope that the heat dried it & the room we needed was not accessible as promised. Susan literally had two jobs. Have the grounds ready & not muddy & have one room unlocked. Moments before we were supposed to go to that room for some pictures, she informed me she didn't have the keys & couldn't get a hold of the guy who had them with excuses of how the locks were changed without her knowledge. Come on. Thankfully, our photographer had scoped the property earlier and found us an alternative location, however it had to be outside where everyone could hear us (we were singing a song together before the ceremony) rather than inside for a more private moment.
Despite the service provided by the venue's director, our wedding went beautifully as her lack of organizational skills was a "behind the scenes" problem and our planner did an excellent job making sure things went smoothly. The grounds are gorgeous and ideal when they are maintained, but my only advice to future couples/event planners is to weigh your options when it comes to how badly you want flexibility over an organized and responsive venue contact. read more