KC and Amanda are amazing!!!! They were so helpful, knowledgeable, and patient. I have been…read moreperpetually moving since Thanksgiving; moving kids back form college, into dorms, moving out myself, moving into a new house, just finished moving my oldest son closer to work to cut his commute in 1/2. We've rented multiple units there over the last 4yrs. The site is clean, safe, well lite, easily accessible. Great discounts and easy pay options. Again the on-site staff hands down, just awesome and friendly people. I will definitely rent there again if I ever need heated storage and recommend them for all your storage needs.

Customer service training and E.I. coaching is desperately needed. From being verbally attacked by…read moreJeremy while he was blowing leaves on Saturday to the lack of leadership by the office manager who witnessed and allowed Jeremy to interrupt a conversation between herself and my 53 year old family member, I ask Silverdale Self Storage, is this the best you can do? At the very least, teach basic communication skills to your staff in a world where customer service no longer exists. Helping my elderly aunt move her things into this storage facility was one of the worst experiences my family has had. Giving someone the title manager should come with de-escalation training for your ermployee(s) versus allowing him to act aggressively towards anyone, let along 2 females over the age of 50. Professionalism needs to make a comeback, along with human decency.

We had such a wonderful experience! We packed our house up to sell and lived in a rental as we…read morewaited for our new house to be ready. We kept 80% of our belongings here for 3 months. It was safe. The team was super professional, so kind and helpful and went above and beyond to provide excellent customer service. Highly recommend!

Doing business with Reliable Storage could not have been any easier from start to finish,…read moreespecially in COVID times, the whole process was done over the phone and electronically. Laurie was especially helpful and friendly in getting me the storage unit size we needed. The instructions were easy to follow, and the facility itself is very clean with good signage. When I was ready to move out, all it took was a phone call. They even called me the next day after doing their rounds to confirm I was finished. Great customer service and follow-up - I would definitely recommend Reliable Storage!

Front desk manager is not helpful. Only pleasant if you're buying something. We would never leave…read moreour belongings here. No electrical or hose bibs. New places, but pricey.

Beautiful storage facility in Kitsap county. Brand new with great convenience, easy access, gated,…read moreonsite staff, and very clean.

everything about my experience with Cross Creek self storage was positive. Tia always greeted me…read morewith a smile and was super helpful. The units themselves are easy to access safely fenced in and extremely clean. Thank you!

My 83 year old mother was stuck. She had movers ready to go but suddenly her 'move to' apartment…read morewasn't ready for her and she was on her last day at her 'move out' apartment. I found and called Cross Creek Self-Storage on my mother's behalf. Dane was the wonderful soul who answered the phone. With compassion, patience and understanding, Dane quickly secured a unit for all of her things. Emailed everything to me and assured me they would take care of her. He was right. When she arrived she was extremely happy and grateful for welcoming her and caring about what she had to say. THANK YOU, DANE, SO MUCH. You are a wonderful human.

Karl, the manager is amazing. He was very friendly and willing to assist with any questions or…read moreconcerns I had about my unit. The grounds are very well kept up and seemed very secure. Would highly recommend them!!

We rented a large storage unit from Sound storage and I have to say it was a great place to store…read moreour belongings during our move from out of state. Karl, who we dealt with, was very accomidating and understood our delema with needing a place to store two POD containers for a few days while transfering our belongings into our storage unit. our experiance with Sound Storage could not have been more positive. I rate it as a ten out of ten. In this day an age, it's rare to find such great service and kindness. Thank you Karl, you are a great person and I highly recomend that if some one needs a storage unit that they come see you. Again we could not be more happy with the servives you provided.

Had this storage unit for about 4 years, and it served me well going on two deployments, I had an…read moreincident on my first deployment where somehow my card got cancelled and stopped paying for the unit, didn't find out til months after (no internet on the ship) I emailed them and told them I won't be able to do a payment til I get back in the states, I was on the 11 month depressing deployment during Covid, they were understanding. The units are well maintain and clean, great location near base, the only problem I had was the speed bump by the gate, my car was too low for it, so had to drive around it haha or if you accidentally put in the code wrong the system goes in lock down mode for a lil bit. But other than that I had a great experience with them, now that I'm moving to my new command I will miss this place. Thank you for your business!

Bremerton Storage is the best! Carrie was always responsive…read moreand got back to me IMMEDIATELY. I cannot stress this enough! I needed a new storage unit for my vehicle while I was deployed and she hooked me up with the perfect unit that day! The facility is in a great location (little to no crime) the other storage places around that area are dry and sketchy. With this one I knew that if I were to leave for months on end with little to no contact, my personal belongings would be taken care of. Thanks so much Bremerton Storage!

I called 10 days in advance to reserve a unit. The girl who answered the phone didn't seem too…read moreknowledgeable. She supposedly took my info and claimed there would be a $10 reservation fee that would apply to my first months rent. When I arrived to move in to the unit, there was no record of my reservation and they gave away my requested unit and gave me a horrible unit that had a small door and was in a corner which made it difficult for me to move my large objects. It took almost 45 minutes for the girl to open my account and she kept having to call the manger at home with questions. Then she didn't enter my credit card appropriately and it kept declining and she called the manager again and put her on the phone with me and she talked down to me like I was some low-life and told me that she would allow me to move my belongings into the unit but I needed to bring her cash within 24 hours. I called my bank to find out what the problem was with the credit card and it turned out the clueless girl was not entering the security code for proper authorization. Once she did the card went through. What a joke. By then it was begging to get dark and we had wasted too much time. The next week I stopped in to talk with the manager about my disappointment with the check-in process, and she lied right to my face about the whole thing. Not just once but twice. When I expressed my concern that I had asked for a heated unit, which it clearly states on the website that they have heated units, she said we don't have heated units, but they are kept out of the elements so they are climate controlled. What a joke. She said she couldn't make any monetary adjustments to my account but could give me a 20% discount on a rental truck in the future. Again, what a joke. I could get a coupon for 20%off a Budget truck rental online. I would highly recommend you store your belongings somewhere else. The management at Pacific Storage is awful. I could go on with other problems, but I think this gives you enough of an idea of the poor customer service you should expect.

Rented a Budget Truck in California and was going to drop it off in Seattle. The folks at Pacific…read moreStorage allowed me to drop it off there since I was in the area. Great people, great service.

Becky at Bainbridge Self Storage is so awesome! Her assistance and support when I upgraded from one…read moreunit into a larger unit in the same location was tremendous! Becky is friendly, professional, intelligent, knowledgeable, kind and dedicated. A kind soul with a great laugh. I am very pleased with my new unit and grateful for some special consideration during my move from one unit to another during a heat wave. The business itself is excellent with a good variety of units to choose from at a variety of price points, special offers and pre-pay discounts. Another staff shout out to Isabelle who set up my original booking and gave me a tour of the new unit before I settled on it. Great teamwork all around, super community spirit and how could I forget to mention a most excellent candy bowl as well as free treats for your cat or dog! Thank you Bainbridge Self Storage!

UHAUL rental We…read morerent trucks probably a few times a year and have used this location three times. They are among some of the worst for customer service, and not reliable. First time I ordered a ten foot truck, called to tell them I would be by a little later than anticipated to pick up, was told they don't have the truck I reserved. Long story short, I found out on the DAY I was to pick it up that that didn't have it. Nobody made any effort to inform me that my reservation could not be fulfilled. This left me scrambling for a last minute truck that could be driven on mountain roads with narrow switchbacks. (POULSBO location has all the trucks and the people who run it are sweet and amazing. I highly recommend.) Next time my husband ordered one from here and no issue. Third time, I returned it and the woman was again rude and was upset we did not have the "mileage and fuel level" for her. I have been told that it is the responsibility of the dealer to document those numbers, and NOT something the customer does bec of fraud issues. Also, she was very upset the blankets were not folded and the truck was not "swept." I moved one kid to a dorm and there was nothing to sweep. NO rainy season, no dirt, just dorm furniture in a parking lot to unload. There was one piece of plastic bag I neglected to remove. In all my years of renting from U-Haul I have never been asked to fold the blankets we PAID for and returned. I was charged over $100 for the "cleaning fee", which was to fold one blanket (bec we only used ONE to wrap a television) and to pick up one small piece of plastic. I've submitted a claim with U-Haul and I have photos of the truck to prove my point. I always take them in case these things happen and being in the legal profession, is always a good idea. I would never rent here and would never recommend anyone ever rent their truck from here. Maybe they have decent storage lockers?