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Randolph's Salon

3.5 (27 reviews)
Closed 9:00 am - 5:00 pm

By appointment only

Services - Randolph's Salon

Eyebrow services

Haircut

Makeovers

1 More Service

Makeup application

Randolph's Salon Photos

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Recommended Reviews - Randolph's Salon

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Reviews With Photos

Super clean interior
Stephanie C.

I had a haircut by Zoey on my first trip to Randolphs salon. They have a super convenient online scheduling system that allows you to book based on availability at any of their locations. Upon entering the salon they make you fill out some more waivers and paperwork so come early. I arrived approx 10 min early to my appointment. Their lobby seating area is kinda small but everything is super clean, well lit, smells great. Products for sale in the lobby. My appointment started about 10 min late and is the reason why this is four stars instead of five. Bc I arrived early and the appointment started late it just felt like I was waiting a really long time. I ended up being late picking up my husband from his appointment across the street bc of the delay. My actual haircut with Zoey was wonderful. She did a great job and I love my new hairstyle. She is friendly, chatty, and super chill. She's a good listener about what you want but will also give suggestions too. I also appreciated since I was wearing a face mask that upon meeting her she asked me immediately if I wanted her to wear one too. I told her I was okay it didn't matter to me but I thought that was incredibly thoughtful of her! I'd come back again! Newcomers receive a coupon book too!

Awkward color placement.

I had been going to Vita here for about 4 years and things were good for a while. She had an assistant/trainee the last time I went in who helped with my "full balayage." A day or so after they worked on my hair, I noticed things weren't quite right. The toner was too brassy and the color placement was heavy on one side of my head. Overall, it didn't look like I had just paid for a full balayage. I immediately dm'd Vita that weekend to let her have as much time as possible to schedule with me again. Then I called the following Monday. On Monday, she had someone else call me back for her, stating her only time slot was at 8am on Wednesday. Time wouldn't work for me, so I called back to find out she had left for the day... I messaged her again on instagram and showed her a photo of the mishap and she was very, defensive and claimed that she always put more color on the side of my head with more hair... however, the opposite of that was true this time. By the time she had stopped dodging me to schedule, it felt too awkward to go back in to have her fix my hair.

Randolph's Salon Alanna is awesome! She does a really good job!! I'd recommend her!!!

I like Alaina she can work off a picture you take to her!! I'd recommend having her do your hair!!

Cannot blend the back of head and you can see the two different shades around where my ears are. Not to mention uneven
Emet D.

Firstly the address on Yelp is incorrect and should have taken as a sign. STAY AWAY!!! Anyways thinking I'll get a decent hair cut since the price is $27 I decided to go...wow was I wrong, best cuts could have done better for over half the price. I asked what she good at she said fade so went ahead. She was ferociously rubbing the buzzer on my head and it hurt so much I had to tell her to chill. Then she nibbed my ear which didn't feel good either. After the buzz she gave me a quick wash, hair was totally soaked when it was cut after when she was "finished" I and had to non stop tell her to even my sides, then my side burns, then the back of my neck which was first not shaved off then eventually because faded way too high, so now it looks like there are two shades separated by a definable line on the back of my head. Each time in between corrections she thought she was finished and kept saying let's put product in... So if you want to pay $27 bucks to get your hair messed up go ahead!!! I shouldn't have even paid as I now feel like I got messed up and robbed instead of just one of the two. AGAIN STAY AWAY!!! Update: They refunded my $27 after I called them back asking for refund. They agreed in return of my feedback on how they can improve. I should have followed my general rule of not getting haircuts in stripmalls or malls in general. Overpriced for what you get due to rent + underskilled stylists

The haircut I wanted
Carrie D.

I thought I was happy with my hair after I left the salon but the more I looked at it the more upset I became. I showed my stylist 2 different pictures of what I was looking for and also got full highlights. After getting home and really looking at it I was so disappointed in the cut and color. I specifically said I did not like straight cuts and wanted it razored and choppy. I left with a chin length bob and sections of unhighlighted hair. It's been 2 weeks and I still can't find a way to like this cut. I'm not normally one to get upset over a cut but I can't get past this one.

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5 days ago

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4 years ago

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1 year ago

I've been going to Randolph's for 5+ years with never a bad salon experience! Vita is my go to girl, and always gives me the BEST service!

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Review Highlights - Randolph's Salon

(I went in for a cut and an ombre color.) I have had two disastrous haircuts (NOT at Randolph's - at two different salons) and told Jen all about them.

Mentioned in 2 reviews

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Douglas J Salon

Douglas J Salon

4.1(32 reviews)
2.8 mi
$$

I make appointments there for my elderly mom and all the ladies at the Rochester location take such…read moregood care of her, not only while she's in the salon for the service, but they go out of their way to make sure she gets in the right Uber when she's ready to go home. Today, Erica was the only one working the front desk and she even stepped away to go outside to flag down the Uber and check the license plate to make sure it's the right one. These are the customer delights that make them a wonderful place! And, most importantly, my mom always loves her hair when she leaves :)

I'm very disappointed with my experience regarding a gift card purchased from this salon. Some time…read moreago, I treated my mother and fiancée to hair styling services here before our engagement party, and we had a great experience. Because of that, I also purchased a gift card for future use. Recently, I tried to check the balance online, but the system requires both the gift card number and a phone number. When I purchased the card in-store, I was never asked to provide a phone number, nor did I give one. I called the salon directly, and they confirmed they can see the balance in their system, yet I was told I still cannot redeem it. That is extremely frustrating. If the funds are visible and valid in the system, there should be a reasonable way to access and use them. There is also no expiration date listed on the card. The salon itself does quality work, and I would have gladly given 5 stars based on service alone, but this issue is unacceptable. As a business owner myself, I know how important it is to accommodate customers and resolve situations fairly. I sincerely hope management takes the time to review this matter and make it right.

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Douglas J Salon
Douglas J Salon
Douglas J Salon

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Randolph's Salon - hair - Updated June 2026

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