i would not do business with them ever. crooked and deceitful in their business ethics and specific…read morerelated to contracts. 3 years of improper billing errors, dishonest fees. And tricking you to sign 2 different deals that one overlaps the other by years if you decide to terminate business with them. specific gas and tank rental. 3 yr on gas cost and 5 yr on tank rent. AND some incompetent and rude employees.

I would absolutely not recommend this company to anyone looking for propane. I am on monitored…read moredelivery and ran out of propane in January. Luckily, I had just returned home from a trip when our tank ran out of propane. It was a Saturday morning and the house was 48 degrees that morning when I got up. I assumed it must have been a furnace issue since I am on the monitored delivery. But I went outside and checked the tank anyway and it was empty. I called Edwards and they got someone out here several hours later and filled me up. The driver said there was a small drop in pressure and I told him I smelled propane by one of the fireplace regulators outside. He did his leak test and found nothing. I was told he would have to shut tank off until leak was found and I said that was fine, but he then told me when he was talking to someone at the office that it would be a charge of $185.00 to have a tech come out and find the leak. I have several electric heaters I was going to use but I talked to my wife and decided that we would be fine with paying the $185.00 so we didn't have to wait until Monday and have to mess with the electric heaters. No problem. Well, a few weeks later I received a bill for $4. I then called the office and spoke with one rude customer service woman who told me there was nothing that could be done about adjusting the bill. I asked to speak with a manager and she told me "So-and-so is not here" and that "He doesn't just sit at his desk all day". I just got off the phone and he told me he could lower the bill to $260.00, which is just as unacceptable, but I told him to charge me that so I can be done with this company. Customer service SUCKS!

They're not too bright over here at Menards in Virginia! I went here today and stopped in the…read morewomen's bathroom and most of them were dirty, but one was particularly filthy. There was feces everywhere. I thought is someone going to come clean this. moments later somebody walked into the bathroom, shut the door and started plunging and plunging and plunging and flushing and plunging, I walked over to wash my hands and that person came out of the bathroom. It was a Menards employee that was going to walk directly past the sink and out the door without washing her hands. I said hey, aren't you gonna wash your hands? She rolled her eyes and I said , I just saw you walk out of there after plunging that filthy toilet and she said well I use hand sanitizer. I said well I'm a nurse and that does NOT matter. Wash your hands.! Oh, it gets better..... I watched her walk directly over to the cash register and start pushing keys. I went over to a man that was on the last row of registers and told him what had happened and pointed out the girl in the incident. Moments later he walked over to her and behind the customer service desk, and I saw them laughing amongst each other. They actually thought it was funny so I told a couple of guys that were managers in the lumber department and a short while later, three of them walked up to the front while I was leaving the store. The first manager of the cashiers that I told came chasing me out of the store and said ma'am ma'am, I talked to my cashier and she said she was wearing gloves I said oh no she wasn't. She walked right past the sink. She did not have gloves on and his response was well, I'll take my cashier's word over yours any day. I said go ahead and laugh when the health department comes in to evaluate. It's really disgusting how filthy people can be and they actually think it's funny. This is why diseases are spread from one person to another to another to another. Makes me wanna vomit.

The worst customer service on the planet. NO one in the store knows where anything is. Absolutely…read moreno help out in the yard. Employees are knarly are clueless. Bad, bad, bad.

I have been with them for 10 years. I'm switching and I have never paid my bill late. They bill me…read more3 days after delivery but this last time I will not i thought I was on contract they said that's was my fault not there's and basically they didn't care and that's apparently even a head supervisor. She said as soon as I pay they will close my account. The delivery guys have all been great though. I guess reading the reviews I should of known better i guess shame on me for thinking they appreciated my business

I qualify for fuel assistance yet they charged me $1,250.00 in budget billing. This created a large…read morecredit on my account. By the end of my first 3 year contract I had amassed a $2,200 credit. Superior Fuel refused to send me a check because they claim they applied my budget payments first and that the credit would be refunded to fuel assistance. Corporate crooks. I ended up signing another 3 year agreement so I could use the credit. They agreed no more budget payments until the credit was gone. My three years are now up and I'm changing suppliers. Customer service was very rude to me. I thought it was because I was on fuel assistance however after reading reviews they're jerks to everyone. Good riddance.

HAVE BEEn doing business with Grandes for 5 years and have always been treated with respect and…read moregraciousness. Some of the finest service I have received in 40 years of hardware store shopping in different parts of the country. I would recommend Grandes to anyone.

They had the interstate battery I was looking for for my boat, and the staff knew to recommend a…read moredeep cycle :)

Bought a brand new s&w pistol. Turned out to be missing pieces. No help from l&m. Was told to…read morecontact s&w rather than the gun guy having to look up one part missing on the sight

This store is like a twin of D&B in Caldwell-- tools, equipment, clothes, hunting, seeds,…read morehardware.... all under one roof. I rememeber my grandfather taking me totheir old store as a child, such good memories. Very friendly and knowledgable service staff, good prices and just a great way to spend some time geeking out on projects, etc. One great thing I found in the bird (chicks, ducks, etc.) department is a sign that read "Bird's are cute, but are living things and require the correct care, please use discretion and responsibility in buying birds" That says a LOT in my book. I gotta love a place I can get a new wardrobe, a toilet and beef jerky!

Way to treat your loyal customers. You just lost our business for good. Horribly rude on the phone…read moreand completely unreasonable. If you want to deal with a company that doesn't give a damn about their customers than go with Caywood. If you would like to be treated with respect then I highly suggest you seek services elsewhere.