I had to fix an issue and WILLIAM was AWESOME. He was a huge help, went above and beyond . I wish everyone had a chance to have a great insurance agent like WILLIAM to help them out. Cheers!!!.. I have had two different agent from RAPID....And they both were GREAT!!.Top Notch!! read more

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759) for my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here. read more

My friend got insurance here, and while being new to driving the insurance was easy going through Rapid Insurance. We got a reasonable price. The agent was beneficial, and I thank William for making the process smooth. read more

My insurance has gone up every 6 months for the last 1.5 im over it..156 for basic insurance..isnt cool.. I found someone for 80... im canceling now... sorry rapid... youre too expensive read more

It's been about 6+ years that William has been working with me to get me the best rates. He's fast, friendly and finds me extremely competitive prices. Even up to this day, I'm a happy returning customer. I suggest asking for him, or Jacquelin as well (who is also awesome and has set up new car insurance for me on the spot over the phone within minutes). Still recommend Jackie from my post from 7 years ago as well. Awesome team. Highly recommended. A+++ read more

I emailed Aury at Rapid and she responded quickly, she was very polite and professional after a couple emails and sending her scans of a few documents, she came back with a monthly rate that was half of the lowest quote I was given by other companies. It was quite nice to be able to do this through email as I had spent hours on the phone already getting quotes which were all out of my budget She had another agent (unfortunately I forget his name) call me to take my billing information and finalize the deal. he was also very professional and helpful, I am all insured for half the price of their competitors. So, so far I am quite impressed read more

If I could give this place a ZERO I would !!!!!! Do not go to this place. They help you when it comes time to taking your money but when they mess up they just tell you sorry there's nothing we can do I can transfer you to the insurance.I recently lost my card and literally 2 days before my payment was due. They sure called me and said "sir your card got declined " I said oh yes I got a new debit card. Here it is. Please update my info. Next month comes and payment doesn't come out. I call the first time to see what what going on. They said we'll call you back. They never did so I called back and Bianca answered. I explained that the payment has not been processed and wanted to see what was going on. She said my policy had been canceled because payment got declined. I explained to her that I had updated it last month because I got a new debit card. WELL SIR WHO DOD YOU TALK TO??? She's like well there's nothing I can do . I can transfer you them. Pushed me off and sent me to the insurance company which never answered the phone. They are good to take your money but when it comes down to helping you they brush you off. This place should be called ADRIANAS insurance. Mind you I've never left a review anywhere so don't think I do this on the regular. I'm just so pissed that I've had them for over 4 years. And what would have happened if I would have gotten in an accident on my way home. Absolute trash. read more

William has been our agent for our family for more than 5 years! He is professional, efficient, and most importantly caring and genuine to his clients. He has never failed to help us and finds us the best rates! not only has he gone above and beyond, he has also exceeded our expectations brining a new perception of what Rapid Insurance can do for their clients. William deserves more than just a praise but a promotion in the company as he understands the needs and wants of their customers. This is my first and only review on Yelp as I hate doing this. This is shows how much William has done for me and my family. read more

See, I haven't even logged into Rapid Insurance but some other site and they called + texted me... that's the wrong way to start... you should spend money to on ads so the ppl to lure the customers and not intrude other people and waste their precious time... yea I know you are going to say "oh... I was just trying to help" you know what? peace off read more

I used Amigo Insurance with Rapid Insurance but my Insurance dock also said Clear Blue Insurance. Rapid Insurance customer service was ok, the Insurance didn't cover anything it just made it so I was legal to drive. Amigo Insurance was HORRIBLE!!! I had the worst experience I could possibly have. With that said, I wish I never used this insurance company, who linked me to Amigo Insurance. Amigo Insurance wasted so much of my time and money. I understand money is a good reason to go with this insurance and at the end of the day that was my reason. But through the longterm I ended up wasting money instead. My monthly premium was not what I agreed to in the beginning. It went higher every month with no explanation. read more

I give very sure 5 stars and two thumbs up for these two guys- Eli and Sergio in the office! These two really worked hard to not only help me but also to get the deal from me. But they were never too pushy or aggressive which I really appreciate. They were extra patient with all the calls & texts over a week. They were polite, nice, kind, and respectful handling my new insurance. Shopping for car insurance can be much a headache, but I am so glad I found them (actually they reached out to me first). Trust me, I have talked to multiple of them. Even though I have not met them, I know they are very professional and truely wish them the best business!! read more

I love this place the customer service , And also you don't have to go to the office they send you the email and you signing it and everything fast and easy Thank you guys!!! read more

After shopping around for car insurance and getting quoted really high I got in contact with Rapid Insurance. I spoke with Giovanni and he helped me out tremendously. Got me an affordable price for my car and was very informative about my plan. He transferred me over to Sergio who was quick and knowledgeable and took care of the processing for my new insurance. This is all new to me it's my first car and getting insurance and they melted it remarkably easy for this process. Thank you Guys for making this easy for me. I would highly recommend this company for Insurance. read more

So far I'm happy with them, but to be honest I JUST got my policy tonight. If anything changes to make me unhappy, I will be back to update my review... But for now both Roger and Isaac were very friendly and helpful. They got me the cheapest quote, which is what I was looking for, and everything progressed quickly and efficiently. I was insured same-day which meant alot. Hoping everything continues to move along as smoothly as it has, so far. read more

I was having a hard time getting a commercial Insurance for my van for a good price finally my friend told me about Rapid insurance these guys do a fantastic job and fantastic rates they do take care of their customers and super super friendly and at the same time professional I do give 5 star but if it was more than 5 star I would go for more. Thank you Rapid insurance again and i will refer all my friends and family members to you guys. read more

Diana Mendez is the best employee, very helpful, attentive, she addressed each of my question and really got the satisfying answer. I highly recommend working with Diana. read more

Rapid Insurance is THE ONLY way to go when looking for insurance. Never had a bad experience and I've been doing business with them for over 7+ years! Although everyone is super nice, gives the best quotes ever and answers all & any questions with absolute patience in both offices that I've gone to - the one on Sherman Way in Reseda, as well as the one in Burbank...I love both locations. Sergio at the Burbank office just made my day. Great quote, easy signup & painless. I have to admit, I'm spoiled...because of their exceptional service - I can't see myself going anywhere else. Give them a try... you won't be disappointed. #RapidInsuranceIsTheBest read more

Jasmin Hurtado.......where do I even begin.....AMAZING. we can start there. Jasmin has been nothing more then helpful, efficient, personable and reliable since I started working with her over a year ago. I have had to change my insurance for different coverage over the past year; and now I am shopping for a new car and she has been a absolute ROCKSTAR helping find coverage for the new vehicle. Since I work a desk job all day she has been working with me over email, which works best for me; and she has been nothing but accommodating and making sure to find me the best insurance for my budget. If I could give more then 5 stars I would. JASMIN YOU ARE AMAZING!! I cant thank you enough read more

William was super nice and very convenient. He saved me 30% more than what I was paying with a popular competitor and everything was done online and thru text, which is preferred when you work outdoors and around a lot of machinery. Thanks William! read more

My experience has been great from the Narin,Niko and Lupe was phenomenal. They kept up with communication and worked with me and my busy schedule and remained patient with it all. I was in search of a certain budget for car insurance and they worked hard to assure that goal was met. Lupe finished up my process and was amazing and knowledgeable and efficient and I truly appreciate all of his help. Thank you very much Lupe, Narin, and Niko for your hard work and commitment to making me happy and getting me insured. read more

Very helpful company and so far have been able to help with all of my questions and through text. Which is really convenient because of my work schedule. And above all they are very affordable. I do recommend. read more

Jackie was Great ... very helpful made me feel like she was really trying hard to find me a great deal. Thanks for ur service.

Your agent Nayra Bejarano, just hung up on me. I am not happy! I was helping my grandson get an accurate quote. She gave him a quote based on name, date of birth, and address. She did not ask him if he had any tickets. I asked her why, she is quoting insurance and she hung up on my. Poor, poor, poor professionalism. I am a professional and expected professionalism. Obviously, this person hasn't learned that in her job yet. Thumbs down! :( read more

Save yourself the broker fee and get an insurance quote online with better customer support. Now I'll be honest and say that my experience in the storefront was good. The reps were nice and professional, however once I was in a policy it was a different story. I had the hardest time trying to cancel my policy. When I look back now I can see all the red flags, like telling me their "system was down" for doing DMV registration and not telling my about the broker fee until after I paid (I already knew there would be one). I was convinced I should get the insurance policy and honestly I did need one so I didn't see the harm in getting since I could cancel anytime. But I ended up not keeping the car and called my broker (the next day mind you) to tell him that I needed to policy cancelled. I was told this wouldn't be a problem. I sure you can guess what happened next... Not a Damn Thing. I ended up having to contact their insurance partner (Alliance United) whose email customer services is a joke and phone support is "Meh" at best (that's another Yelp review). This whole experience left a bad taste in my mouth. Their lack of follow up made the whole experience feel like a scam. read more

Art is one of the best! looking for quotes can be exhausting and boring. luckily I got a phone call from this gentlemen who really wanted to help me, and made sure I got the best deal. make sure you ask for Art!! read more

Vic was a good sport when it came to getting me the best policy out there. Me in the otherhand were a bad sport when it came to following traffic rules. I had few violations on record, so insurance rates were skyrocketed for me. My average rate was around $150. But Vic, the absolute mad man, searched the market for me found a company called Dairyland Viking and set me up for ~$71 per month. This is great. I can finally save up some money for my savings acct instead of wasting it on overpriced coverage. If you need help to find something lower, please calle this office and they'll find you the best rate out there. Thank you Vic! Ill be a returning client. Can't be any more satisfied! read more

Love them! Gaby always gets me the best quotes. She's so fast & easy, i appreciate how speedy and attentive she is with what i need. Great company to go to when you need a quote within price range. read more

These people are HORRIBLE! Have had several unsolicited calls, emails, and texts because I applied online to another company. Continued to call after I responded with 'no, thank you' to the texts. Awful! read more

This place is amazing! Fast quotes, fair prices and very good customer service, all around! Anything i've ever had a problem with, they are ready to assist me ASAP and happy to do so. I suggested them to all of my family members in SoCal and they agree, this is one of the best services you can get. read more

I'm an Australian without a US driver's licence. They helped me find a policy that would insure me, and offered my a few different ones when I wasn't happy to go with the first couple of insurance companies they put forward. They called me back when if I was unable to talk, and texted me on the weekend to make sure I got my Docusign files back in time. Art and William were quite helpful and worked together to get me what I needed. read more

I just got insurance with them and I'm soo glad I did! Best quotes in town, I called around several places and I got a great price. Customer service was superb, recommend this place to all my family and friends! Great work Rapid insurance, thanks! read more

These people are awful, horribly unprofessional. They won't stop calling me-- seriously, I've been getting about 3-10 phone calls a day since I mistakenly signed up for a free quote the other day. They won't stop-- I don't want your insurance, already! read more

STEPHANIE IS THE BEST!!!!! very helpful with all the questions I had. Shes very kind and caring. She did all she could to keep me satisfied and she did. Im very happy with her service. EVERYONE ASK FOR STEPHANIE from now on read more

Roger and Gaby were a great help to me. I was having some out of state issues when moving back to CA. They both followed up with me after all was said and done. Customer service is big these days, since you don't see it much. They both went the extra mile and i appreciate their hard work. Melissa M. Winnetka CA read more

great place with a knowledge staff. the office seems busy enough. I spoke with gabriella and as pretty as she was, she was also professional and courteous. read more

LIARS, LIARS LIARS!!! IVE HAD ISSUES WITH THEM SINCE I SIGNED UP WITH THEM. Gabriel was the first agent I had and at first I was pleased. It wasn't until I purchased my new car everything started. He lied to get me cheaper insurance that came back to BITE ME, not him... So when I confronted him, he was angry at me and really nonchalant about the issue. It increased my policy almost 60$ due to his blatant LIES; I requested a new agent, Sergio; who then turned around and lied/misled me on getting new insurance through a company I requested I wanted no parts of. I specifically asked him if my new insurance would be through Kemper auto (Kemper sent me a text stating I owed 1 amount and when I called to pay, the added 60 more on due to Gabriel and his lies. I refused to pay and did NOT want Kemper anything as my insurance)Sergio told me "NO", it wouldn't be through them and what do you know?!! My insurance is with Kemper. At this point, BEWARE!! They'll do and say anything to get your money, even put you in debt. Oh, their boss Gio, could careless as well. He knows and doesn't care as long as they are reeling in customers. I'll do more research next time because I've spent 1200 changing /paying insurance through this fraud of a company. read more

Great service! I requested a quote from multiple companies, Roger got back to me right away. Lowest quote of them all and when I went in to sign prices didn't fluctuate or go up. Great communication via text and email. Would recommend Roger and Rapid insurance to all my friends. read more

LoL this company is very expensive if your looking to save don't go here , if I was able to give no star I would LoL

If you like dealing with a company that will try to rip you off, flat out lie, pass you around from one person to the next and say they have nothing to do with the other person you just spoke and hide the facts till the end when you have already signed papers and give you the least of coverage required by state for the price of premium in any other big name insurance company then go here! They will do all those things and at the end even you cancel within the next hour you wont get at least $175 of whatever amount they persuaded you to put down back.. unless you threaten to sue them - it took me 7 months after all that happened to write them a review and I am only doing it because after many requests to be removed from their list of emails and calls they still try after all this time. read more

They are the best I had a lot of tickets and one accident and they still gave me an awesome quote I am very happy with them it is been 3 years the are awesome ask for hyke the owner or gaby she is great read more