Came today 5/26/24 at 10.36am to bought a case of Tyson Cornish chicken.. after paying, when we…read moreproceed to exit at the receipt checking area, we was stop and bring to another area.. the manager "OSCAR" accuse we took extra chicken from another case to our case( which is totally an unopen case).. we said we didn't took it.. he weight the case, it is 40lb... I said, I don't know how many pound it is.. but I can open and you can count there is 24pcs.. he said, how you know there is 24pcs.. I said the case itself wrote 24 single head and I bought it for many years already...he said miss,in English 24 single head doesn't mean 24pcs.. can anyone explain to me what 24 single head mean... And we said, if you want you can get a new case if you doesn't trust us... and guest what he say.. YOU HAVE TO GET IT YOURSELF...IM NOT HELPING YOU... great customer service... we go and get a new case, end up, it is 40lb... guest what he said, he say who told you we sell by case... I said I went to a lot of restaurant depot, it all sell by case... AND THE PROFESSIONAL MANAGER SAID, OTHER RESTAURANT DEPOT SELL BY CASE BECAUSE THEY ARE IDIOT...Great explanation given... The point is, you can scan the item by case but you are telling me you are not selling it by case... I asked the manager OSCAR, the only explanation given is we are not selling by case... great job..! Now the case is, as you can see at the picture, the chicken is label 1.5lb each.so, 1.5lb multiply by 24 single head equals to 36lb.... You can see my receipt, it is tysn Cornish 36lb.. I don't know it's because of the fluid on the frozen chicken, the box and so on, that's why 40lb.The amount in our case is 24pcs of Cornish chicken... so there's nothing wrong with it...a close look to the packaging, it wrote it contain less than 4% retained water... I believe here is why it is 40lb.. Even your own website, do sell by case and the price is $107... we need an explanation.. We end up making a refund, since they are not letting us bring the whole case back... NO REFUND RECEIPT IS ISSUED...Didn't ask my card or whatever... when I ask the manager for refund receipt, he just said, we did already... bye...YOU BETTER GIVE ME A REFUND, IF I DIDNT, IM GONNA MESS AROUND WITH YOU... I will never be back to this store. I never seen a manager to be so unprofessional... even used the word idiot to describe your own franchise... no customer service at all... no knowledge on the item sell at their own store... I hope, the owner could do something with this... who knows in the future, we bought a case of shrimp that is full of iced, and being accused as stealing extra shrimp from other packing... we will all be the victim easily with this no knowledge manager... restaurant depot should be more professional in training their staff especially when it come to manager... Manager is the most important person to deal with the customer.. with this manager attitude and knowledge, your business will definitely go downhill.. no doubt..

Employees, disrespectful bad service always make mistake and when you complain to their manager,…read moredon't Same care about their customers always pick the employee side before they know what the problem is.