1. Rauls Handyman Services

    1. Rauls Handyman Services

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    Rauls Handyman Services

    5.0 (5 reviews)
    Closed 8:00 am - 7:00 pm

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    Response time

    2 hours

    Response rate

    95%

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    Royal Home Flooring

    Royal Home Flooring

    4.0
    (118 reviews)

    I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

    I had carpet installed from this company. First off the contractor…read more cover my light switch. Then out of 9 closet doors they stuck one in the track knowing it wasn't right. They finally came this morning they did the light switch but they couldn't do the door. The company tells me your carpet was too thick. I informed them your contractor did this not me. She informed me we don't shave doors down. I responded with I have door all of them work except one. They refuse to rectify the situation. Now im going to fix the closet door and see them in small claims court. Bad thing about it is these Latinos two couldn't speak English. So I know they're illegal. Let me call ICS on this company.

    Key Carpet

    Key Carpet

    4.1
    (7 reviews)

    Great experience flooring looks beautiful; Jeff made the shopping experience so easy. The…read moreinstallers: Joe and his partner were amazing they did a great job moving all the furniture, total complete clean up and hauling away the old stuff and my floors looks great. I did not have to do anything I'm a senior and can't do any of this kind of work anymore, they were punctual and so very friendly and nice another thing you don't encounter anymore. If you need flooring, I truly recommend Key Carpet, great experience I've ever had. Kudos to your amazing team and Thank You so much. Olga Sivek Oak Lawn

    Let me preface this by saying we have been shopping at KEY CARPET for years. Let me also preface by…read moresaying we are giving 5 STARS for the installer Jose....he did a beautiful job installing the carpeting in the hallway, loft and on the stairs themselves. The problem is the edge of the stairs which everyone sees when sitting in our parlor look like horse manure...NOT the installers Fault but the type of carpeting that was ordered we were informed after the installation. Mind you we sat with one of the owners Len and explained what we needed and where...he said I have exactly what you need and when I asked IF we could take color samples home, he handed us a chart with swatches ready to go. Then he came out to measure and my husband said we weren't sure on the color and he helped us...picking the color my husband and friends picked which looks wonderful. The problem lies in that it has somewhat of a stripe effect and on the edges of the stairs, they could not be matched they are so crooked and look sloppy. IF you live in the Chicago area they run like ARCHER AVENUE. My husband went in with pictures and Len said his top guy would be out to look at it. The person that came out said it was definitely the wrong carpet for our type of stairs. he did say some customers would not notice it...BUT that I am very visual and see it. No offense anyone with or without glasses can't help BUT notice it. MY husband noticed it before me and he is NOT VISUAL. The MAN said he did NOT know what he could do to fix it because he could not remove the staples... the ends would ravel and he would not have carpet to work with then. I asked him to please stress to the owner that HE PICKED THE WRONG CARPET FOR OUR HOME WITH 12 STAIRS, he said he would BUT he kind of made us believe nothing would be done to rectify this situation. Needless to say it has been over a week since this man was in our home and we have NOT heard a word from LEN. I am almost 75 years old and I have NEVER written a bad review on line, I always try to work things out and get satisfaction. The PROBLEM here is I knew and so DID my husband when the MAN left we were NOT going to get a happy solution to this problem. I told the MAN when he left please left LEN know he has a disgruntled customer and we would NOT do BUSINESS there again. It is so obvious to us...good customer service and satisfaction is NOT LEN'S end goal.

    Rauls Handyman Services - flooring - Updated July 2026

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