Unfortunately our lil camper had a roof leak and thankfully we caught it way early before it became…read morea complete disaster. However, as many know, those repairs are not cheap but hey, if you can afford a RV then one must be prepared for those type of expenses.
In this case, being camper newbies (well, we're not anymore really), it was our fault for not getting a cover or storing under cover and making sure to check out the seals and so forth on a monthly basis, especially, it being exposed to FL sun for the last almost 4 years. That cardinal mistake was a Pricey live-n-learn lesson.
:(
However, Jim, our Service man helped us through this ordeal and we were setup for service the same day we drove it in. I have to say, we're grateful to his customer service and his "tell it from the hip" manner. He helped us watch our budget too. It could have been a lot more expensive and we definitely could have spent a lot more on things that we really could wait on which he did a great job grounding us and reminding us to stay within budget. Not many places or people have your back in that way.
Normally, we're super careful when it comes to trust especially when it comes to sales or repair centers. However, with Jim, we learned not all are out to get you and we trust him and will call on him first thing with any questions or repairs needed.
I truly appreciate him, from a fellow Rv'er to another,We hope to see him at the tiki bar one day at the campground and share a beer.
Needless to say we saved quite a bit and the final product turned out better than manufacturer roof. We found their prices anywhere from $300- $2000~ less from other places. (Will add new roof picture later)
Even their roof maintenance package which is about $395 includes UV protection, rubberized(I may not be staying that right-sorry), sealing and testing, about $700 less than other places offering the same services. The materials or chemicals are pretty much the same or comparable to their competitors too.
As for the retail merchandise, there's some things you will not find elsewhere other than Amazon. Some things you will find elsewhere but overall pricing is pretty competitive also you can get a discount if a Good Sam member too.
We didn't purchase our RV from here so I can't review on the purchase process or RVs. Although they seem to have quite a selection as we toured some of the travel trailers, 5th wheelers and motor coaches.
Anyways, I gave 4 stars because sometimes can be hard to get through to them right away but they will call you back at their earliest.
5 STARS to Jim -the Hubs and I recommend him to anybody who wants an honest, fellow RV'er that knows a great job done within reasonable cost is what really matters!! He calls you back within a timely fashion if he's unavailable to answer.
By the way, he never made it a point to push us to do a trade-in, any pushy up sells or make a decision for us and we sure did ask.
He was factual about what options were available and when we ask for his advice whether we should trade it in, his response was simple, "Do you love your RV? Are you happy with it? Do you want to change it out?" ... well, we do love this model, it works for us and that's all we needed to realize to make our right decision.
Now, I will say, he did recommend an electric jack (Pictured but will add better quality pictures later) & Camping World was offering an install special pricing, and that's an extra we did get.