I had a great experience working with Nikki, my State Farm agent. She was extremely knowledgeable, professional, and helpful throughout the entire process. Nikki took the time to explain everything clearly, answer all of my questions, and make sure I understood my options. She was friendly, patient, and genuinely cared about helping me find the right coverage. I really appreciate her excellent customer service and would definitely recommend Nikki to anyone looking for a knowledgeable and dependable State Farm agent! read more

I've been with Ray Scott's State Farm insurance agency for over three years. Since the beginning they've made it feel like I'm "one of the family." Nikki helped me with insuring my new home and has gone above and beyond to make sure my actual policy gives me the exact coverage I need. I recommend Nikki and Ray Scott to anyone looking for insurance in Dallas. read more

Shawna Macedo works with my new agent Ray Scott. I am about to move to Dallas and Shawna spent a significant amount of time helping me through adjustments to my policy as well as communicating all required information to the Lender. She was AWESOME!! Shawna is very knowledgeable, pleasant and insightful. While Ray Scott is a great broker (agent), he clearly knows how to hire the right professionals to maintain an amazing team. read more

Leslie Cavazos helped me with a new car quote and was very communicative with me throughout the whole process, she helped me understand what all I was covered with and was very understanding. I really appreciate the help! read more

Aj was good on sticking with me and getting me signed up! I also, needed further assistance, when Aj wasn't available I spoke with Syrus. She was great and made some changes for me and got me all set! She was very patient with me. I recommend State Farm! Thank you. Tiffany U read more

Quick! Friendly! Helpful! I texted Ray's number and a representative contacted me within the hour to update our policy after a new auto purchase. In the process, my rates went down slightly, but my coverage increased significantly. Thanks for your help, Syrus!​ read more

This is possibly the worst State Farm office I have ever dealt with. I have three properties in the DFW area and this office dealt with insuring all of them. Not only have they incorrectly overcharged numerous times (making a huge mess of my escrow accounts), they are also now stating I cancelled coverage when I have over 150 emails with their various representatives stating the exact opposite. I have spent countless hours trying to remedy simplistic policies that they can never seem to get correct. Best believe I am billed though, and incorrectly, and overcharged almost every time. I am now being billed over $2500 for them dropping the ball by my mortgage company. I have cancelled all policies and gone to competitors except for one and will be cancelling that policy along with my car insurance and my rider policy for due to their blaring negligence. Close to $10K a year in insurance I have now found cheaper policies with much more competent companies. I have submitted a formal complaint with T.D.I and am consulting an counsel for the next course of action. Ray Scott is also CC'd on all my emails and is aware of these issues. Not once has he chimed in, offered an apology, remedy, or even a phone call to rectify these issues. read more

Christina Whitman has been a God-send. She has navigated me through the jungle of insurance. She has taken my phone calls, texts, and emails with kindness and most of professionalism. I couldn't ask for a better person to handle my policy then Christina. She is absolutely the best and I am thankful she is working at Ray Scott's firm!! read more

When I called to ask a question about insurance. Ray was so nice and understanding. He asked Me questions about my current insurance policy and why i was looking to leave. I was looking for better rates and benefits. Ray took all my information and got back to me very quickly. The policy was just like what I had with a lot more extra benefits and it was going to save me $100 a month. i was so excited. Thank you for everything Ray. I would recommend working with Ray for all your insurance needs! read more

Syrus was very helpful! My experience switching coverage was quick and easy. Would highly recommend.

Ray Scott and his team are phenomenal. Knowledgeable, professional, thorough, courteous, and appreciate their customers. Insurance costs are skyrocketing, but Syrus spent extra time with me today to try to save us premium dollars wherever it seemed reasonable. Syrus made me feel valued and I am thankful for her attention to detail and her focus on meeting our needs. Grateful for the entire Ray Scott team. read more

Dariana was very wonderful and helpful. Would definitely pass her on to other family members and friends.

Nikki was amazing! She was so helpful with getting my renters insurance set up for my new place!

Justin Gatlin is the best and most efficient! I called after hours even... He was still able to help me out.

HUGE mistake going with this insurance company!!! Horrible, horrible, horrible experience. They have screwed up my auto policy every which way from the very beginning. Incompetence at every level dealing with these people and definitely do NOT recommend them. Can't wait to fire this company and get a new insurance provider!! Do yourself a favor and definitely look somewhere else!! read more

Thank you for all your help Jocelyn W. It was a joy speaking with you. You were very detailed and explained the policy perfectly.

They were great. Very responsive and fast service. We had the policy ready in less than 20 minutes. Asked key questions and I ended up with the coverage I needed and nothing else. Very happy. read more

The agents here are so good! Justin kept in contact with me after I requested a quote. He was very professional and wanted to get me the best rates possible. Onofre also was super helpful in getting me setup. I got the lowest insurance rate I've ever had here. Plus it was super quick and easy. These people are awesome, definitely consider contacting them for your insurance needs. read more

After buying g a new car it was time to shop around for insurance. After being with the other guys for over three years, I felt like I was a number instead of a customer. I did a quote with Justin at Ray Scott's office. What a difference great service prompt and answered all my questions the first time. Not only are they saving me money but the service I received is incredible. I would recommend getting a quote and speaking with Justin read more

LITERALLY THE WORST insurance company I've ever had. Had to fight with StateFarm to cover claims, dragged on for months. Never fully paid my claims. My billing was different EVERY SINGLE MONTH which is not how it's supposed to be. I basically had to call every month and ask why or have them adjust it. Cynthia at Ray's office is rude and yelled at me on the phone because she was tired of telling me why was bill was messed up. Found out today I've been driving around without insurance Bc they decided to not renew my policy as of March 13th. NO ONE CALLED ME. Cynthia claims she called to let me know and left VMS but I have ZERO VMs or calls from her. I WILL NEVER USE STATEFARM AGAIN and warn anyone against this office. read more

Ray Scott has been great to work with. I messaged him about getting a quote for my homeowner's and auto policy, and he immediately scheduled a call to introduce himself and get some general information. He is incredibly professional and thorough. Ray noticed that our homeowner's policy did not provide adequate coverage, so now that we are with State Farm, our house is properly covered! He was able to find us savings on our auto (even with the purchase of a brand new vehicle) so the increase to our homeowner's premium was not significant. After docs were signed, Ray made sure that I knew that he was just a phone call or email away. Thank you for your dedication, knowledge and willingness to explain every step of the process! read more

I found this agent through the LGBT Chamber of Commerce. Ricky worked with me with grace and patience as I shopped for the best fit for my needs. He was able to get me auto, renter's, and life insurance for the same monthly cost I was paying for just auto when I was with Progressive. Happy to be back with State Farm and continuing over 15 years with them! I'm estimating I'll be saving about $250 over a year! read more

I'm so glad I chose Ray Scott's office. Just moved and needed an agent in Dallas. Justin was so very helpful and made it so easy to switch information from my Vegas agent. He also helped with adding to my coverage/policy. Thanks again Justin!!! read more

I received an email reminder regarding my payment. The payment didn't look right so I called State Farm. Ricky took my call but not only did he confirm and reassured me on what will actually take place, he looked into further detail to explain what actually happened and not to be alarmed! Thank you Ricky for going above and beyond! read more

Their customer service is horrid and full of "space cadets". I have worked with multiple people here and they all seem to forget everything they say they will do as soon as you hang up the phone. A simple document take 3 phone calls to obtain, even when they say "I'll send it over right away". Beyond that there are more troubling concerns such as incorrect coverage amounts being listed and creation of duplicate policies when all I requested was a simple change. read more

Horrible experience. Couldn't resolve a simple issue for over 7 months. I still have no answer and unfortunately have to change agents. This agency is filled with empty promises and the only level of communication they've mastered is apologizing. Trying to work with Jocelyn was the biggest joke and waste of time. Coming from someone in customer relations, it takes A LOT for me to write a review like this, but believe me when I say these people are not worth your time. read more

I have used this Agency for years and recommend!! Every time I call with a need they are able to quickly help me. I have experienced purchasing a new car with loan through State Farm, getting in an accident, using them for roadside assistance, update / change policy information. Always a great experience and same representative (Justin) when I call, who is always helpful! read more

This person will take care of your insurance needs, and also makes a great impact in his local community. Super nice guy!

1 star seems generous. Horrible experience. Nothing gets done in a timely manner (or at all). Promised to send a beacon for a safe driving discount - I've had the policy for 6 months, never got a beacon. Mistakes with both policies that were enrolled in. Asked for them to be corrected - he doesn't care, he made his money from acquiring a new policy - nothing ever got done. The only thing he cares about (and the only thing that he is consistent about asking for) is asking for referrals. Why would I give someone a referral who can't even handle his own clients? read more

Absolutely horrible. Worst customer service, they increase your rates for no reason then can't explain when you ask why. Avoid State Farm.

Let's just say that I was not surprised when I searched this agent on Yelp to find such negative reviews. I'm not sure that words can explain how horrible my experience was with this office. I originally called the main state farm number to set up my policy and had a WONDERFUL experience. Very kind and spent a lot of time explaining coverages to me. About a month and a half ago I attempted to add my fiance to my policy. He already had insurance with State Farm in Florida and we need to transfer him to a Texas Agent. I spent weeks with Zach trying to get information from this office on what our coverages are to make sure they are the legal amount. Zach assured me on numerous occasions that the coverage was correct and the cost was correct for insurance on both vehicles/drivers AND renters insurance. I did some of my own research (as I am new to Texas and multi-driver/vehicle policies) and received some conflicting information. Zach never returned my calls but would email me information that I asked for a few days after my request. Eventually, I decided to directly ask for Justin, the manager, by name after doing a little research online. Justin was kind and friendly, but I even verified costs and coverages with him on the phone numerous times and was still mislead. A few weeks later, I received a bill in the mail that was almost FOUR HUNDRED DOLLARS per month OVER the price he gave me at the end of our phone call. The first time I called and complained he called me after office hours to discuss and I was impressed with the customer service I received. He did not have an answer for me, so he promised to call me in the morning after talking to the underwriter and even said "I will not leave you hanging". The next day he never called, but sent me a late email saying unfortunately that bill was correct. I emailed him back and he said he would do his best to reduce the premium and call me back the next day. A few days later I received a much lower bill in the mail, but still no call or explanation.1 week later I still had not heard anything, so I called once again and left a message with the receptionist. He emailed me after hours once again saying that he had to leave early for an event so he would call me the next day to answer my questions. I asked how to switch agents and he told me I would need to submit a request through the office,which I did, and that it would take 5-7 business days. 7 Business days later, I called again and was told it had been started, but will take 10-15 MORE business days. Eventually I called corporate and the switch was initiated within 5 minutes. Communication is a serious problem in this office and is very concerning. It took me almost a month just to add my spouse to my policy and I am still not sure what I am paying for. Word of advice: add both policies at once or use another agent. Actually just use another agent. read more