My experience with the staff has been nothing but great. My daughter sees Dr. Froelich, the…read morepediatric dermatologist. She is extremely knowledgeable and takes the time to listen and answer any questions that we have. We've never had a bad experience or felt uncomfortable with any of the staff members at the South Hill or the Washington location. What I really like is that Dr. Froelich explains everything to my daughter and has a plan to fight her acne. I would definitely recommend the practice to anyone.

Deidre Gardner froze some skin tags off my chest & age spots from my face. I get soooo many…read morecompliments on my face!!! Dr. Andrulonis did surgery on my back & he's the sweetest man!!! He even called to check on me!!! Thank you both for being soooo awesome!!!! I recommend them!!! Roz Christopher

At 65 years old I was reluctant but anxious to get a panniculectomy which is skin removal of my…read moreabdomen. At my first appointment I met Dr. Johns, he was nice enough, but his nurse Debbie was really nice. It's a little longer wait but it wasn't that bad. I went to get my surgery and the first nurses I saw were not overly friendly which I was a bit disappointed. I was the last surgery of the day so I really had a long wait after arriving at 11 am and not scheduled until 3:30. I was kind of just left on my own to wait. My spirits were lifted when I met the anesthesiologist, Darren. He was great! Made me feel warm and fuzzy! My surgery was at 3:30 and it took about an hour. I was already leaving the surgery center by 6:30. It was a lot easier than I expected. Dr. Johns did a very good job. Whenever I called the office I got quick responses. I was very satisfied and would definitely recommend Dr. Johns and Darren and Debbie. The rest were just okay not unfriendly at all by any means. I will be getting a breast reduction and lift next year! I will be back! Thanks Dr. Johns!

I had an appointment for a consultation. The very long medical history form that I was supposed…read morereceive in the mail well before my appointment never arrived so I was advised to arrive 15 minutes early to fill out the paperwork. It was about five or six long pages of paperwork to do. That's a lot of writing on a clipboard! Probably did take me about 15 minutes to fill it out. Unfortunately 45 minutes later, I still hadn't got called back for my consultation because apparently they were running about an hour behind. I sat in that waiting room for an hour before I had to leave to get home for my child. I was very disheartened as it took me a while to make that call to begin with, and I left there feeling like I didn't want them to work on me because my time was not valuable enough for them to tell me that they were running way behind.

Extremely unprofessional. Canceled planned surgery due to miscommunication 10 days before date.read more

After an initial consultation for a possible chin implant and a touch of liposuction under the…read morechin, to improve my profile, everything seemed fine. But I was smoking then, and dr insisted I quit 6 weeks before procedure, which I understood and was fine with. Went back, Dr didn't believe that I had quit. (I had). Said come back in 3 weeks for a nicotine test and to schedule. I went, got a clean test, but scheduler and Dr weren't in that day. Was told to wait for a call. It never came. Ya know what? Bitch did me a favor. I'm fine the way I am and I need my $12000 more than she does.

Went in for neck lipo. He recommended Necktite as a way better alternative. (But it was more…read moreexpensive). Said i'd get better results, be better for me. It was "new" so there was little info besides celebrities encouraging it. It gave 0 results. The recovery was awful. He made a few other terrible irresponsible comments and I'll be forever embarassed of going to him and letting him sell me something different.

Too embarrassed to tell it all but i gave dr. Fernau another chance after he completely left me…read moredeformed and messed me up and so many other way tryna get him to fix it instead he some how talked me into another surgery that was overpriced and was supposed to include a free second one and he was also supposed to remove my skin tags and which he did not do any of what he promised completely did touch those mess up the main surgery leaving huge scars and deformed plus more intents like the other surgery and when it was time to discuss fixing it. He tried to talk me out more money to do it. He really overcharged me to mess me up in multiple areas I wish and should've got a lawyer and others involved, but I didn't cause I was so embarrassed in the fact that I let him do it again for way too much money is way worse.!!!! I strongly don't recommend this guy even if he was doing it for free but he does know how to talk to you out of your money overcharge you and act like he's doing you a favor while he's very arrogant and rude at times but plays nice

They never answer their phone. It always says everyone is busy and they will call you back. They…read morecalled me back when I was in the middle of a lecture. I called them again and got the same response. They clearly don't care much about the patient

Carolyn Willis, MD, was warm and very helpful and informative. She answered my questions…read morethoroughly. She prepared me well for potential pain and how to manage it. She has a sense of humor and is very tolerant of older adults! She did a great job on my issue!

Dr Stofman and his staff are absolutely amazing. I had an encapsulation fixed and an…read moreAbdominoplasty and he did phenomenal job. I have recommended him to my friends and family. The staff is friendly and professional and will walk you through everything. Don't hesitate to consult with him, you deserve to feel great about yourself and he will help you look your best.

Dr. Stofman is an amazing plastic surgeon. He tells you what he wants to do and then does it…read moreexpertly. He is the best in the business and we are so happy with the results. His staff is wonderful too (Amy the PA). He is a decent and good person too who performs miracles throughout the community-- I recommend him 100% without hesitation.

I had bucket meniscus tear in my knee. Dr. Rytel was very helpful and gave me a choice to get a…read morenerve block to subside post surgery. No pain yet and it's been more than 25 hours. I'm sure the pain will start but at least my knee has had time heal.

I cannot say that I am an expert on surgery centers from the patient standpoint having only had a…read morehandful or so procedures in my entire life, but I have to say my experience here was a great one. I also have experience as a Surgical sales rep, so based on my experience as a patient and as a rep, I highly recommend the East Side Surgery Center when it is an option for your surgical procedure needs. The staff was great from the initial contact at the entrance, all the way to the nurses, doctors, PAs, etc. You can tell that the employees of the surgery center like where they work and who they work for. I truly felt comfortable and at ease here (well, as much as someone who was getting a plate in their shoulder could). This was a much better feeling than that of being in a hospital. For my husband, having the Starbucks nearby was nice. Those people who accompany the patient will have options for breakfast/lunch/coffee nearby and they do not even have to drive. Keep up the good work here!

I have had nothing but trouble With my breast. They hurt all…read moreThe time now. I have a lump as big as a baseball in my left breast, scarring is horrible. The stitches came out be fore they heals and now I haven a gap from my areola to my breast, I've tried to get it fixed. I've called. I went there and every time I go there she just give me bullshit now I know why the other people was bitching about her. I see now in the beginning. She was great until the surgery and afterwards forget it it's horrible.

The super sweet and marvelous Dr Cherup and her staff of nurturing angels were amazing! Everyone…read morethat works there is truly exceptional and helpful and sweet. That doesn't happen accidentally?! I wholeheartedly suggest everyone get super ugly or overeat or something medical to have a reason to go see them and how wonderful they are in their exceptional pampering care! That probably wasn't the most fun I've ever had being drugged and strapped down to a table by a bunch of hot chicks?! But it was definitely one of the best!! Thank y'all!!!