I wanted to provide a positive 5-star review for Valvoline Instant Oil Change location at 5485…read moreAirline Drive in Bossier City, LA 71111. I recently went in for a lamp out warning on my 2004 Dodge Ram. Devon (Micro), Tim, and Johnathan performed a full light inspection test on my vehicle for brakes, headlights, and turn signals. The test revealed that my rear driver side brake light was out. They immediately replaced it and were very professional and courteous throughout the repair. I have an upcoming oil change and will be bringing my vehicle back to this location due to the great customer service. The service was quick, professional, and with quality work performed!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bossier City.

Left oil filter loose on brand new sequoia and did not reimburse even though the manager admitted…read moreit was their fault and lost 2-3 quarts

I like this place because if you can hit them at a slack time they move quick on that oil change…read more The cool thing about their service is that you don't leave your car while they do their work. You pull into one of the 2 bays and shut down the engine and sit in your vehicle while they do their work. Things move quickly and their prices are comparable with any other oil change station in Bossier/Shreveport. I'll continue to use them in the future and if your needing your oil changed and see the sign for a Valvoline Oil Change location give them a try.

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

Oil change... took truck to get oil change was first in line and it took over an hour!! this place…read moreused to knock u out in 15-20 mins max havent been in a couple years but wow what a joke

This place has gone out of business. Too bad, they had really good service. Xwtdgjuejkread more

Great bunch of guys.. I can't say enough about how courteous they were. I was in and out in less…read morethan five minutes. If I could add more stars I would!! A++

Be careful. They reccomended $300 of unnecessary work on top of $100 oil change…read more They called for transmission and transfer case oil change. Manufactures maintenance schedule says not to change oil.

Just fyi, the hours are off. On Saturday, they close at 5:30, not 5:00. It was a reasonably fast…read moreservice, 20ish minutes. They're decent at small talk while you wait. The service they did seemed fairly good, a touch pricey.

Guys were respectful, responsive via phone call before I drove over and honored their coupon. This…read morematter because my brother warned me that they never apply the 50% coupon for him saying it needs a different weighted oil. Anywhoo, I was in and out. No issues. This is what I like and prefer. I do know $25 is a lot for a. Valvoline oil change when the dealership does it for less via a package purchase at Chrysler North Carolina. At the Town and Country Ford in Charlotte. And, the Ford dealer in Madison, Wi but I ain't there so this had to manage for today.

asked all the required questions needed very friendl. Quick and fast service and great employees.read more

Expensive! They do not have a car wash, and you are always being sold some extra cleaner or…read moresomething. People are friendly

The address here is on Ravendale, but you might know it as right off North Market, quoth the…read moreRavendale, "Nevermore!" Not with their outrageous prices! This place is located next to Brookshire's and is one of the most difficult, dangerous, congested and confusing businesses, I've ever tried to gain entry to by way of a motorized vehicle. What a hot mess this place is..and then after pulling the off road, Baja-maneuver of all off road Baja-maneuvers, and making my Mazda 3 do things not seen since either the A-Team van or a Humvee from the first Gulf War campaign, in order to gain access to the front entrance to this place, I wheel in and find that, though they are offering a supposed long laundry list of things they'll check in addition to your oil change, they still charge 42 bucks...plus tax. No thanks. I made my way a bit closer, safer and more familiar to home and got my oil changed at Gatway Tire in Shreve City for ten dollars less.

A+ always! Great customer service and care. I have had several transactions with them and every…read moretime it has always been a pleasure doing business with.

Reasonably priced and super quick. Made an appointment and was in and out in about 30 minutes with…read morean oil change and tire rotation

This started out, I thought, being good. He seemed to know wht the problem was an said he could fix…read moreit. He left our car there for about 324 weeks , and I had to pay for a rent , a car that whole time , which ended up being around twelve or fifteen hundred. Got my car back was going back home on the interstate, and my car was doing the same thing.So we called him back , and he told us to bring it back in that he would look at it some more. I don't know what he did , but it seemed to work. We\nHad a 2 year warranty on the transmission.So after about a year and three months , my car started doing the exact same thing that it was doing before. So we called him and told him what was going on.And he said that he couldn't find the paperwork to prove that it was still under warran. We searched and searched , and finally found the paperwork that we had at home , and it definitely showed that it was still under warranty. We took the car back to him and he said it needed to be flushed out that it was going to be $300.So we paid the three hundred dollars to get it flushed out. That was not the problem. So we called him back, told me it was still doing the same thing and he said he didn't know what else to do, but he had found another transmission in Dallas and it was going to be $1100, but he didn't have the money to pay for it that we needed to help out.Even though it was under warranty. So we only gave him three hundred dollars more. And left our car there for another week.I left it with a full tank of gas and set my odometer reader. When I went back to get my car , I had to sit there and wait for him to get back to the shop in my car. He had somebody else with him riding.And when they got out , they had lunch with them. He said the car was fixed. So we got in the car and there was trash all in my car.There was only one quarter of a tank of gas , and they had spilt stuff , all in my seats. I started taking it home and it was doing the same thing as before. Set my husband said that we would just not deal with him anymore.Just leave it , it is what it is. So I would not , and I repeat not recommend this man for anything!!!! I can't believe he had the nerve to run all my gas out and spill stuff in my car and leave trash water bottles, potato chip bags, everything in my car.Like he's been using it for his own personal use all week and didn't even put the other transmission in. We paid him over thirty five hundred dollars plus I had to pay for my rent , a car for 5 weeks, and that was not cheap. So he got all this money and didn't fix the problem. We decided to just drive it the way it is.And when it breaks , it breaks completely. That we were not gonna take it anywhere else and spend any more money on this car.Because it's a two thousand seventeen , and it has over two hundred thousand miles on it. It'\nS been a very good car up until the transmission. So I would say the services requested was not done and we paid more even though it was under warranty.That warranty doesn't mean anything to him. Please , please please do not take your vehicle to this man!!!

I took my car to this shop and while the original issue was eventually fixed after about three…read moreweeks, my car came back with a problem it did not have before I brought it in. I immediately informed the shop and was told to bring it back. When I asked how long the repair would take, I was assured that I would hear back the same day or by the next day. Unfortunately, a full week went by with no updates until I reached out myself. The new issue was with my Bluetooth system, which is essential since our state requires hands-free driving. I had to bring my car back multiple times, but even after two or three attempts, the Bluetooth still does not work properly. To make matters worse, the shop has now stopped responding to me altogether. This experience has been extremely frustrating. Not only did my car come back with a new problem, but I am now forced to pay another mechanic to fix what they broke. Poor communication, lack of accountability, and failure to resolve the issue make it very difficult for me to recommend this shop.