Fantastic ! Fast service. Didn't try to oversell .. will definitely be back highly recommendread more

Went in to get an inspection and sticker. Was not busy at all, they were very quick, and only $23…read morefor two years. Woo hoo check them out.

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

Oil change... took truck to get oil change was first in line and it took over an hour!! this place…read moreused to knock u out in 15-20 mins max havent been in a couple years but wow what a joke

This place has gone out of business. Too bad, they had really good service. Xwtdgjuejkread more

Great bunch of guys.. I can't say enough about how courteous they were. I was in and out in less…read morethan five minutes. If I could add more stars I would!! A++

Left oil filter loose on brand new sequoia and did not reimburse even though the manager admitted…read moreit was their fault and lost 2-3 quarts

I like this place because if you can hit them at a slack time they move quick on that oil change…read more The cool thing about their service is that you don't leave your car while they do their work. You pull into one of the 2 bays and shut down the engine and sit in your vehicle while they do their work. Things move quickly and their prices are comparable with any other oil change station in Bossier/Shreveport. I'll continue to use them in the future and if your needing your oil changed and see the sign for a Valvoline Oil Change location give them a try.

I took my car to this shop and while the original issue was eventually fixed after about three…read moreweeks, my car came back with a problem it did not have before I brought it in. I immediately informed the shop and was told to bring it back. When I asked how long the repair would take, I was assured that I would hear back the same day or by the next day. Unfortunately, a full week went by with no updates until I reached out myself. The new issue was with my Bluetooth system, which is essential since our state requires hands-free driving. I had to bring my car back multiple times, but even after two or three attempts, the Bluetooth still does not work properly. To make matters worse, the shop has now stopped responding to me altogether. This experience has been extremely frustrating. Not only did my car come back with a new problem, but I am now forced to pay another mechanic to fix what they broke. Poor communication, lack of accountability, and failure to resolve the issue make it very difficult for me to recommend this shop.

If I could put in 0 stars, I would. I highly recommend that you don't use this place. I brought my…read morecar in for a small problem, and this is what I encountered here. Keep in mind that I still must find a place to get my problem fixed. They didn't fix it, plus they caused two new problems with my vehicle. I have not had it fixed yet because I feel that I should not have to pay for new problems that were not there before I brought the car there. Also, now it's hard to trust anyone after my experience there. When it was time to leave and Payton gave me my keys, he only mentioned things I told him from the beginning. I had told him that my car had a "service engine soon" light on, but it goes off as soon as I put my gas cap on correctly. But he did not tell me that I would see another light on the dashboard, a car with a wiggly line. That was not there when I brought the car in. Nor did he tell me that the steering wheel would have to face the left window in order to drive straight down the street. I quickly discovered that when I drove out of the shop. As soon as I got on the street I said, "what in the world is wrong with my car?" First, my steering wheel was facing the left window to drive straight. And next I said "what is this car with the wiggly line on the dashboard? Well, with that I turned right around in the street and went back and asked for Payton. I said I didn't have this problem with my car when I came in. He said let me see what I can do. He went and got Cameron. I told Cameron I didn't have these problems before I came here with the car. As for the car with the wiggly line, he said. "We put that on, or we connected it on because it's supposed to be on when your service engine light is on? Well, that's not true. Next, he said that as to the steering wheel facing your left window while driving straight, that's an alignment problem. Do you want us to fix it? I said that I didn't have this problem before I came here. I called my brother and put him on the speakerphone. My brother told him my sister didn't have an alignment problem before she came there. Cameron said that she wanted to be towed, so it must be the tow truck's problem. They must have done it. Well, Consumers unless you want other problems with your car that you didn't have before you went there, plus problems he didn't fix. I highly recommend that you don't go there. They put you in danger plus others near you on the road. I feel that he should have his license and permit revoked and taken away because a company shouldn't be putting people's lives in danger by not fixing their cars and causing other damage that's making them go somewhere else to fix it afterwards

Be careful. They reccomended $300 of unnecessary work on top of $100 oil change…read more They called for transmission and transfer case oil change. Manufactures maintenance schedule says not to change oil.

Just fyi, the hours are off. On Saturday, they close at 5:30, not 5:00. It was a reasonably fast…read moreservice, 20ish minutes. They're decent at small talk while you wait. The service they did seemed fairly good, a touch pricey.

On 8/16/2025, I went to Valvoline (3452 Airline Drive) for an oil change. I have been a loyal…read morecustomer at this location for over two years. During my visit, the technician Monroe told me my right headlight was going in and out and asked if I wanted it replaced. I agreed but asked for the total cost of both the oil change and the bulb replacement before proceeding. Monroe assured me they had two bulbs in stock. He and another technician, Christian, attempted to replace the bulb but broke it in the process. Afterward, Monroe admitted that they actually did not have the correct bulb--despite previously saying they did. I submitted a claim with Valvoline, which led to a meeting with the manager, Morgan, three days later. Unfortunately, this only made the situation worse. Morgan was dismissive, unprofessional, and disrespectful. He refused to acknowledge what happened--even though the bulb was working before his team broke it--and he would not reimburse me for the $20 bulb. This was by far the worst customer service experience I have ever had. As an African American woman, I felt disrespected, ignored, and devalued as both a paying customer and a loyal one. The way Morgan handled this situation shows a complete lack of integrity, accountability, and professionalism. My warning: If you are a woman or a minority, stay away from this Valvoline location. They do not respect loyal customers, and management refuses to do the right thing when their employees make mistakes.

My wife and I get our oil change here due to convince.The service is a hit or miss for oil…read morechanges.The gentleman that served me last time I was there by the name of Malachi was mediocre. He was more interested in having conversations with his coworkers than the actual service.What upset me was that he handed me the next appointment sticker for my oil change to do it myself.I also had to request them to reset my oil change light.it should be the service technicians responsibility to do that and perform the "many" points inspection they claim to do. Also I was usually want an oil change.Stop trying to sell me all those other extra services.

I wanted to provide a positive 5-star review for Valvoline Instant Oil Change location at 5485…read moreAirline Drive in Bossier City, LA 71111. I recently went in for a lamp out warning on my 2004 Dodge Ram. Devon (Micro), Tim, and Johnathan performed a full light inspection test on my vehicle for brakes, headlights, and turn signals. The test revealed that my rear driver side brake light was out. They immediately replaced it and were very professional and courteous throughout the repair. I have an upcoming oil change and will be bringing my vehicle back to this location due to the great customer service. The service was quick, professional, and with quality work performed!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Bossier City.

I had to take my vehicle to the dealership to get it straightened out. Over $400 in damages. The…read moreworst tire store I've ever done business with. Unbelievably bad. Don't ever go in there.

1st of November we had a flat and were right by here so we pulled in. Being in a hurry because we…read morehad all our granddaughters birthday party stuff, I left and my husband stayed with my truck. The tech came in and got the 2 ladies from the front desk to go outside and look at my tire. They came in and tell my husband my tires were dri rotted. ( 2018 f250 250,000 miles) I do not sit still long enough to dri rot a tire. The tires were put on in April by Discount Tires in Shreveport. He has the tires chamged on the front. Come December, tire light comes on and pull into Walmart for them to tell me I had slashes all on the inside of the tire. I was leaving out of town so spare tire it was Took truck yesterday to Discount tires and those new tires they said were splitting due to being cheap tires. So 2 more new tires. On top of this as soon as we drove the truck we had to go and have the tires rebalanced due to entire front end shaking. When I told the dealership the problem and where tires came from they were not surprised. So I definately say use caution with Mavis Tires. They have cost a fortune.