This is the worst TD Canada Trust I have visited to date. The location is terrible. Imagine driving…read moreby and seeing a big green TD sign, knowing you have a cheque in your wallet to cash and the time to do it. You think, "Great, everything is lining up perfectly! I'll just use their drive through services and get this done!" Well it's not quite as user friendly as it seems. Let me walk you through my experience. First, I drive up and see a parking lot on the left. I was fooled as this is in no relation to TD Canada Trusts parking. So I decide I'll just park and just walk across the lawn to the bank. Also wrong because I'm fenced in. So, now I'm waiting trying to make a left hand turn out of this parking lot but can't because it's busy and the cars are flying. So brutal. I finally make my way into the TD parking lot and navigate my way through the drive through. Their touch screen is terrible! It doesn't recognize the buttons selected and randomly picks other selections for you. It's like when your cell phone is water-damaged; you try to use a single key but it presses 100 other keys at the same time. Like this, dsfiuwefiuewqnroimqwdlm28478324. K thanks TD for the headache and the angry line up cars behind me. I wish you the best of luck if you must make a left turn out of this parking lot. It's probably best to avoid between 12-2pm week days and all day on weekends.

When an error is made by a financial advisor, the appropriate response would be to accept…read moreresponsibility, and to apologize. When said employee is called out for not having apologized after multiple opportunities, words such as "I am a caring person," "I am doing my due diligence" do not read as an apology. Arguing does not read as an apology. Your financial advising staff require customer service training in order to maintain business relations.

Lora Grant at Georgian mall is the best financial planner around. She answers questions in simple…read moreterms anyone can understand and returns calls quickly.

I've been dealing with this TD branch for years and have NEVER experienced a problem. ALL staff…read moreare nothing less than helpful, caring, pleasant and engaging. Any questions I've had, have always been addressed and if the person I was speaking with, wasn't sure, they made sure that I either got my questions answered BEFORE leaving the branch, or I'd receive a phone call with a resolution. I have full trust in this branch to do right by me and my meager dollars. To-date, they have! As for long lines, that's normal no matter what business you go into.................if they're good!!! If there are NO lineups......is when I wonder why.

There was an incident where somehow, hackers withdrew money from an acct I had never used aside…read morefrom paying bills online through a VPN and highly secured browser and, taking proper precautions. My 'case' was forwarded to the 'fraud dept'. After months of not hearing anything back, they fraud dept told me they did not know HOW this happened. Poor customer service and no accountability.