Td Bank Financial Group

2.3 (4 reviews)

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Bernice A.

3 months ago

I've been dealing with this TD branch for years and have NEVER experienced a problem. ALL staff are nothing less than helpful, caring, pleasant and engaging. Any questions I've had, have always been addressed and if the person I was speaking with, wasn't sure, they made sure that I either got my questions answered BEFORE leaving the branch, or I'd receive a phone call with a resolution. I have full trust in this branch to do right by me and my meager dollars. To-date, they have! As for long lines, that's normal no matter what business you go into.................if they're good!!! If there are NO lineups......is when I wonder why. read more

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Anni L.

9 days ago

There was an incident where somehow, hackers withdrew money from an acct I had never used aside from paying bills online through a VPN and highly secured browser and, taking proper precautions. My 'case' was forwarded to the 'fraud dept'. After months of not hearing anything back, they fraud dept told me they did not know HOW this happened. Poor customer service and no accountability. read more

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Liam B.

1 year ago

By far the worst TD I've ever been to... incredibly long wait times to speak to incompetent employees. I need to find a new bank.

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Amanda B.

2 years ago

This branch has lied, not on one occasion but multiple occasions. The branch manager Anton, is something else, the fact that I have been a client here for MANY years (20 plus years) and carry all of my business banking, personal banking and some investments with TD, and to be treated with SUCH lack of respect, dignity and integrity is very very unfortunate. I have strings of emails with all of the evidence of the lies told to me via email by the branch manager and my business advisor. They are 100% Unable to tell me who is bouncing checks on my business account, then issue me names of clients that are not even involved IN bouncing checks, they then tell me they have NO way to track down bounced checks, and that I need to approach each client to see if it was them! Absolutely bad bad business. I had to escalate it further to the customer service dept, which also took days to obtain what was needed. Needless to say, I will be moving all of my finances out of this bank in the coming months, While it is a LOT of work to get moved to another bank, it will be worth it, seeing how this management and branch has treated me as a client was absolutely TERRIBLE. The reviews from other highend business owners are nothing but the truth, very upsetting that this is the new standard of customer care, If anyone does want all evidence of this review - I am more then happy to provide it to anyone at the branch. Way to go TD, you finally pushed me to the brink to get to the point to leave all together... read more

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TD Canada Trust

(1 review)

This is the worst TD Canada Trust I have visited to date. The location is terrible. Imagine driving…read moreby and seeing a big green TD sign, knowing you have a cheque in your wallet to cash and the time to do it. You think, "Great, everything is lining up perfectly! I'll just use their drive through services and get this done!" Well it's not quite as user friendly as it seems. Let me walk you through my experience. First, I drive up and see a parking lot on the left. I was fooled as this is in no relation to TD Canada Trusts parking. So I decide I'll just park and just walk across the lawn to the bank. Also wrong because I'm fenced in. So, now I'm waiting trying to make a left hand turn out of this parking lot but can't because it's busy and the cars are flying. So brutal. I finally make my way into the TD parking lot and navigate my way through the drive through. Their touch screen is terrible! It doesn't recognize the buttons selected and randomly picks other selections for you. It's like when your cell phone is water-damaged; you try to use a single key but it presses 100 other keys at the same time. Like this, dsfiuwefiuewqnroimqwdlm28478324. K thanks TD for the headache and the angry line up cars behind me. I wish you the best of luck if you must make a left turn out of this parking lot. It's probably best to avoid between 12-2pm week days and all day on weekends.

TD Canada Trust

(1 review)

When an error is made by a financial advisor, the appropriate response would be to accept…read moreresponsibility, and to apologize. When said employee is called out for not having apologized after multiple opportunities, words such as "I am a caring person," "I am doing my due diligence" do not read as an apology. Arguing does not read as an apology. Your financial advising staff require customer service training in order to maintain business relations.

Bmo Bank of Montreal

(1 review)

Lora Grant at Georgian mall is the best financial planner around. She answers questions in simple…read moreterms anyone can understand and returns calls quickly.

RBC Royal Bank

(1 review)

0 stars. Have been to this location 3x and have yet to be served in under 45 minutes of waiting in…read moreline with only 2 tills open. Makes me want to switch banks for that reason alone. Absolutely the worst location in Ontario.