Called the branch three times and was on hold for 30 min each time…read more No one picked up got frustrated and hung up. What kind of service is this?

This is the bank where my place of work chooses to bank, and I would say there are great reasons to…read moredo so! The staff here is friendly and attentive and although there are sometimes line-ups, they do try to get you in and out as quickly as possible. Whenever we have issues, they are more than happy to help, and if there are any problems on their end, we get a phone call right away and it gets cleared up. I would recommend this bank for those who need to do their business banking!

The staff is polite and timely. They do not, however, refill their hand sanitizer in a timely…read moremanner, so it's best to bring your own if you are grossed out by handling money.

The good thing about HSBC relocating from Kitchener to Waterloo is that it's closer to my place…read morethere. The bad thing? In the three or so times I've been here, I've never been able to find the teller desk. I haven't had the need to use it yet, but it's really weird how a major bank such as HSBC would not have teller services in some of their branches. I know my grandma would not be pleased by that. Aside from lack of tellers, the bank machines do their job of quick, efficient deposit/withdrawal service.

Beware of this branch…read more Awful customer service. I am moving to another country from Canada and I thought that HSBC was the natural choice. My wife and I thought we would take the opportunity to consolidate all our savings and investments and we would be all set no matter where we went in the world. Don't believe HSBC's hype. First, it literally took 3 months to set up an overseas account. Nowadays, you can often do this in 20 minutes and $50. Moreover, internet banking and sites like xe.com let you deal with money transfers at a better rate than a bank like HSBC will ever give you. I wish I had researched this before. I have had to return to the bank multiple times to fill out forms that were incorrectly filled out the first time. Once or twice is understandable, but I cannot think of a single thing that has worked out without multiple trips to the bank. Moreover, their customer services reps are horrible. I have a Premier associate who regularly forgets to do things -- even if I create a list of things I need done and email it to them. And these are not big tasks (create account, get cheques, etc.) I signed up for a Premier account and the service has been abysmal. I am going back to TD (or any other bank) as soon as I can. My wife has seen what we've had to go through and she has decided not to use HSBC. I guess we will consolidate things at TD. All in all, four months later and multiple things are still not set up... at other banks much of this is an afternoon's work... I don't think this is an HSBC issue so much as it is a childish and toxic culture at that branch. Perhaps it is for the best, the poor service has forced me to research and I have found better alternatives. I am leaving them ASAP.

Opening my account on their app was a breeze, in-branch service was satisfactory. As for when…read moresomething goes wrong with your account, treated like a second-class citizen, and almost accusatory undertones of fraud and feeling like I've done something wrong. All because a friend gave me a rubber cheque to deposit (had I known it was a no good, I never would have deposited in the first place). Bank manager had me sit almost an hour while she was on the phone with their fraud monitoring department. Also--etransfers were put on HOLD and calling customer service I got the answer that it was because I'm new? Never in my life have I been treated so unfairly or made to feel the way I did by any bank. Should be ashamed of themselves but I know they only pander to those with countless piles of money and not the average customer. If I could give this bank a negative rating, I would.

They have a terrible banking app, and was just rushed off the phone with them today when I asked…read morehow to place a money order. Not a great bank for the young or the old really I suppose with that kind of combination.

westminster security services (wss)…read more security guard services * night patrol * investigators call 519.616.9050 or email: ak@wppc.ca guaranteed service: anytime , any place!