Carmen Estrada is absolutely amazing, professional and knowledgeable! 10/10 experienceread more

I would like to thank Anthony for all his assistance on a regular basis. He handles multiple…read moreduties and is very efficient and helpful to me. The entire staff are positive and pleasant and it is a joy to do business with them. Special Thanks to Anthony!

The employees are always helpful and very professional. I have never had a bad experience at RBFCU.read more

This is the branch nearest my home so I use it for everything RBFCU…read more The other day I needed a document notarized - fine, no problem. Could you fax it too? Fine, no problem. I've been a member for many years and I'm glad to see this bank continuing to grow while maintaining the feel of a community bank. This branch also contains a Coinstar, which is free to use for members. Non-members can use it too, for a fee. This isn't the largest branch in town and it can be a little difficult to get in and out of, but the services and staff keep me coming back.

Excellent banking experience for three past 23 years. Fast, friendly, and attentive service by all…read moreworkers I have dealt with.

The guy who help us was really nice…read more Every time I come to this bank, the employees treat me and my family very nicely and always welcome everyone with a smile (this is very important to me). The transactions are always really easy and quick as well opening an account with them. I would recommend this Woodforest Bank if you already have an account with them, I don't know much about their bank statistics compared to others, but it's a really good bank to me.

Just want to thank Adrian and Bryan for taking care of us 20 minutes after close, they went out…read moretheir way to explain everything going on in my account and still offered to print out my new card even though it was time to leave. They gave us cold waters and didn't make us feel Like a burden. Thanks Woodforest on Jonesmaltsberger!!! Everyone throw your Ws UP!!!

Warren Holt was so friendly and helpful! He went above and beyond just to help me after I would…read moreleave to take care of the rest of my business.

Just another visit to a government office. That would you really expect. Not organized, but the…read morewait wasn't as long as I'd expect... Got what I needed tho.

Let's be honest--going to the Tax Assessor's Office usually isn't something anyone looks forward…read moreto. Thankfully, this visit was quick, easy, and surprisingly pleasant. I stopped by on a Monday morning to renew my vehicle registration and handicap placards, expecting long lines and a lengthy wait. To my surprise, the office wasn't busy at all. The process was smooth, efficient, and I was in and out much faster than expected. The staff kept things moving, and everything was handled without any issues.

I had the most laughable moment at the Bexar County Tax Office while getting new plates for my car…read more This entire time, I truly believed the dealership only gave me ONE license plate. After getting my new plates, I handed my old plate to security. He looked at me and said, 'Thank you... how many plates?' I confidently said, 'One.' He smiled and said, 'No... TWO.' Apparently, my plates had been stuck together this WHOLE time, and I never realized I had both of them! We both started laughing. I felt silly, but honestly it made my day. You learn something new every day! Key takeaway: CHECK TO SEE IF YOUR PLATES ARE STUCK TOGETHER BEOFRE GOING TO REQUEST NEW PLATES .

They were fast and friendly, a bit on the pricy side but they were open after hours. Cost to…read moreregister my car was 170 dollars so they have to make some money and I get that. What you are paying for is the convenience. I could not have done this between the hours of 8-5pm so this was my best option. Location is clean, staff was nice location a little hard to get in and out of the parking lot, but overall I give this place an 8.2 out of 10. They get the job done and that is all that matters.

Horrible customer service. The employees are semi-retarded and don't understand how things work…read more After calling the DMV and the tax collector's office, I was made aware that they overcharged us by $1,010, and when I called to speak with them, they wanted to argue about it instead of trying to figure out where they made the mistake.

DO NOT refinance your home with Bank of San Antonio, Bank of Austin or Texas Bank Partners! Be wary…read moreand make sure you get something in writing. Former employee, Carl Arceneaux, did not process my paperwork to lock in my rate and Kaylene Beck will not honor the previous terms. I started this process at the end of December 12/29/21. Provided pay stubs and bank statements as needed. Red Flags 1.) They kept asking me for Pay Stubs & Bank Statement at the beginning of each month for the past 3 months. I have provided statements dating back to Oct 2021 thru Feb 2022. That is 5 months' worth of statements. 2.) Beginning of Feb, Carl mentioned they had to hold off on processing paperwork until they saw my annual property tax notice. Didn't think much of it at the time because I thought we were locked in. 3.) My expected closing date was supposed to be March 6th. Comes & passes with no word from Carl. I tried to contact him by email and phone, no reply. 4.) Kaylene replies with this message 03/10/2022... "We have received the verification of mortgage back from Wells Fargo. The best rate that I have right now is 3.875%. Do you want me to go ahead and lock that in? I do need to get a couple of things from you: February bank statement for Wells Fargo accounts Two most recent paystubs. The last one we have is from 2/1/22" 5.) I was quoted 3.375% at the beginning of January, and in good faith waited for this to close. 6.) Today, 03/21/2022... I reached back out to Kaylene and Texas Partners Bank to voice my frustration and the best rate they can give me now is 4.25% on a 30-year fixed. 7.) Wouldn't be surprised if they were doing this to minorities.

This bank is awesome, they have helped me many times with different banking needs. I've had several…read moredifferent banks and this one i'll never leave. Try them out, I'm sure they will impress you.