We actually had 3 separate visits for different issues. When Hemlane, a property management…read morecompany, took over our apartment complex things started happening for us. First, after 2 months, the tech from Thornton came to fix our AC, I could see him outside in the heat repairing the unit, he even stayed overtime to finish. Then my garbage disposal stopped working, I hadn't used it since I avoided everything because of the heat. We tried to fix it but only succeeded sending brackish water to the dishwasher. I got some good feedback on how to clean that mess up too. I would day Bruce Thornton runs a great company and has quality personnel. If I ever get a house I will be calling them for support.

Matt H and Mark B were both extremely helpful in replacing my daughter's split HVAC unit. She…read moredepends on remote access and this new one even empowers her with voice control to operate her unit and make environmental adjustments. Don't take the little things for granted, because you might not have them someday. Customer service and installation were exemplary. A+++

After a week in the hospital in July I came home to a very hot house. I called around and found…read moremyself going back to Nugent mechanical due to their professionalism and pricing. After speaking with them and them understanding my situation they were able to get here the next day. I got a new heating and air conditioning unit and went ahead and had my hot water heater replaced because it was very old. I got a new hot water heater, a new heating and air conditioning unit, a new thermostat and a new friend in Nugent. It is now the end of January and I have had no problems with anything that they did for me. I am still I'll but I am warm. I will never use anybody except for Nugent mechanical and I suggest to anybody needing help with the services they provide to call them first. You will be happy about choosing Nugent. They are kind, courteous, professional and affordable.

Our AC went out Saturday night (late) and Sunday was our wedding day. Since 8:30 Sunday (the 29th)…read moreI called for a technician to come before 2pm when our guests at the house would have to leave to attend our wedding so no one would be home for a technician to get into the residence. It is now Wednesday (June 1st) in the afternoon and we just had a contractor call to come fix the AC. He was unprofessional, blamed the rental company and short with me. I told him we no longer needed him as by the grace of God, another contractor with the same company had already come out Monday since we had an inside contact with and old property manager who was able to get the contractor out to fix the AC in what literally took 10 minutes (capacitor). The contract on the phone this afternoon blamed them being short staffed, behind and having only one technician working on the holiday. Appliances don't take holidays so that was unacceptable. Would not recommend this company as they clearly lack customer services, resources, and care for customers. Thank God we only went 1.5 days without AC in this triple digit heat which otherwise would have been 4 days!! DO NOT USE NUGENT.

Frozen pipe on our washer. Called on Monday afternoon and Charles came the next morning at 8:30 AM…read moreand solved the problem. Definitely would use them again. Courteous and responsive.

I want to say what a fantastic experience I had as Noah…read morediagnosed and repaired my AC unit in stormy weather. He had the exact capacitor required to do the repair. That says so much to me about his employer . Very professional and skilled. Thank you Noah! J&W. JTI BEST in the WEST! I can't wait to tell everyone who needs repairs...I wish you much prosperity with your career Noah!

We had to have another service call recently. Maverick and his helper came quickly. Maverick went…read moreto work to see what the problem was. He and his partner were quick and got our heater running warm again. I really recommend Maverick and his partner. They are knowledgeable and quick to respond.

Issues with coils they replaced in attic. They were defective so not Sinclairs fault. They replaced…read morewith another coil but it had leaked and a large piece of ceiling had to be replaced. Sinclair paid for all of that and to paint entire ceiling. Painter never came to see how it looked after. Also didn't cover everything. We spent hours cleaning paint off counter tops, cabinets, and floor tile. They also got paint down on walls. I went to Sinclair with pictures. Manager was out and staff said he would call me. I never received a call so we were left cleaning the mess and I will have to Paint the walls where they let the rollers hit the walls.

I should have written this review years ago as Heart has been my go to company for HVAC for a while…read morenow. However, a recent interaction with the crew at Heart has prompted me to finally write this. Below is the kind of service you can expect from Heart. Last year I had issues with a 20+ year old HVAC system. The diagnostic work on the old system and following quote on a new system went better than any other company I have used for that kind of service in the past. The final analysis made it clear that it was time for a whole new system, and Heart accommodated us right away. All of the individuals we dealt with were professional and knowledgeable. Fast forward to just a few weeks ago, I returned home late on a Saturday night to find that the new system is suddenly not working. First thing in the morning on a Sunday I call Heart to let them know what is going on with the system. Within an hour, on a Sunday morning they had a technician at my house troubleshooting the system. Very impressive! The technician determined there was a refrigerant leak and advised me that they would be out in a few days to trace the leak and figure out what component had failed. The day came to find the failed component and they located it in the outside compressor. The technicians advised that the refrigerant leak was so bad that we were out of refrigerant again already and serviced the unit for free once again. Heart then pulled some kind of warranty work magic and had a whole new outside compressor first thing the next day, and the best part of this is that for all of the service calls and parts involved getting my system up and running it cost me ZERO out of pocket. Absolutely amazing experience. All if this to say that Heart not only takes care of new customers but they stand behind the work that they do and do an incredible job taking care of their customers.

Moved into a new to us 5 year old house in February 2025. Had another company do the inspection. He…read morefound some issues and later fixed them. Of course it was cold then and the AC couldn't be turned on. Fast forward to summer. AC was working but every day as soon as it heated up outside the house temperature would rise to about 79 even though it was set on 73. Impossible to cook in the evening. An acquaintance told me about Hart. They came out that day and discovered a glaring issue the previous guy had missed. Someone came the next day and repaired it and some other issues that needed addressing which were caused during the initial installation. Wonderful service. Very knowledgeable

A two yr old unit now leaking refrigerant and under warranty but because somehow I was supposed to…read moreknow to call them when I bought the house even though was never told the warranty is not valid. A two yr old unit should not be leaking! Will definitely not be using them for the fix.

I have waited a year to leave this review, but when we discovered yet another issue related to the…read moretotal re-plumb of our house, I felt a review was warranted. We hired Lowery to do a complete re-plumb of one of our investment properties in October of 2021. Since then, We have had to call them back out no less than 8 times to warranty poor workmanship. Rough-in plumbing was improperly installed or placed (3 times), a newly installed vent stack was not waterproofed on the roof and led to major flooding and water damage after a rain storm (it took 6 calls and two months to get them to address the issue and I water-proofed the vent stack myself), a drain line in the wall became disconnected and leaked inside the wall, and today, we discovered the drain under the tub is dumping water onto the dirt under the house into the crawl space. We will not be calling them out to warranty this work any longer, as I have ZERO confidence in their work. We will be paying out of pocket to have another company come fix Lowery's issue. We are still paying on the $20,000 we paid them for this work and I could not be more heartsick about it. Don't hire this company under any circumstances.