After having trouble with an air conditioner, we called a local business that was covered by the…read morehome warranty. They went out (Smyer) on one or two occasions and couldn't get the a/c fixed. The business under the home warranty said they would not go out there again! (Breach of contract or they realized they had no idea what to do)? One phone call to JC's Refrigeration, and he offered to meet us at our place the following day! It took about 30-45 minutes for him to diagnose and repair the problem! Nice owner and his son, I guess, we're polite and explained the problem thoroughly. They are definitely The Best in Lubbock.

Solved furnace problem quickly and repairs were reasonably priced. Will definitely call for help in…read morethe future.

To all the other HVAC companies in town--I'm sorry, but these guys are really good. I would hate to…read morebe competing with them for folks' business. My experience with Joe Rushing Plumbing was excellent from start to finish. They were quick, showed up exactly when they said they would, and got right to the heart of the problem. I'm a technical guy, and I really appreciate understanding what's going on. Both of the techs took the time to explain the issue clearly and walk me through what was happening. I was desperate, but pleasantly surprised by the experience!! Thanks to their fast response, three college students will be sleeping a lot warmer tonight. Highly recommended.

Supposedly these guys do Pool, plumbing and pool leak detection. However, every time you call them,…read moreno one replies back to you via phone call or email. I have tried to make an appointment with them few times . No reply. Ashley who works here is horribly rude . They would also like to charge $550 for two hours which is ridiculous.. How can you charge someone this when you don't even return a phone call or even accept an appointment one week in advance? Complete cons! I would not use Joe rushing at all. Completely unprofessional

had an issue with my air so they sent an AC guy out. He was here less than 20 minutes. He took…read moreoff the front of my air-conditioning unit to check for how many pounds of refrigerant were in it. Told me it was low that had a leak and needed a new ac unit,which would cost me $15,000 with very minimal inspection. He told me it would cost me $300 a pound for replacement and i would need about 7 pounds and he threw out a $2100 price tag. Basically it appeared he was there just to sell me a new unit. He didn't replace what he had taken off to do the inspection. He cut the tape on my inside refrigeration unit and did not replace it and then he left. It was a very bad experience. I have used Earls in the past for plumbing with no problems, but I will not use them ever again for AC. Talked with another AC guy who said they would put stop leak in it for the leak.

I've had Earl's out several times in the past, but until there's a problem you really don't know…read morefor sure who you are dealing with. We had a problem. A serious one and it only manifested 2 months after our last service call from Earl's. The problem was in the same precise area they had worked and I was certain is was a workmanship/parts issue however in a 25+ yo house there are other things that could be argued. I was very unhappy. What matters here is that no one argued. I called, described the problem, and that morning they had remediation people out and they were fixing the problem. The remediation and repairs were fully done and there have been no problems since. I received a call from the owner asking simply, "What do you think of us?" It mattered to him. I probably learned more about the company in that one unpleasant but well-responded to incident than the half dozen calls previous. These are good people who care about quality.

a Section of the house did not have electricity. The tech arrived and after an hour and a half he…read morewas unable to locate the problem. He left to pickup a child from school. Texted me back that he would return several days later. Over the course of 2 days the tech refused to answer my text or phone calls. I finally just called the office and canceled anything further from the company . all I got was a bill for 80 dollars. What a waste of time and money. Look else where

Our Firm in the Lubbuck area desperately needed an electrician over the Thanksgiving holiday…read more Myself and our Attorney called several and left messages. Esra with E-Z Electric immediately called and arranged to come in on Sunday. He assessed the Meter Box issue and had it repaired by mid day Monday. We will definitely call him again as well as refer him. On behalf of our Firm, thank you very much.

After a week in the hospital in July I came home to a very hot house. I called around and found…read moremyself going back to Nugent mechanical due to their professionalism and pricing. After speaking with them and them understanding my situation they were able to get here the next day. I got a new heating and air conditioning unit and went ahead and had my hot water heater replaced because it was very old. I got a new hot water heater, a new heating and air conditioning unit, a new thermostat and a new friend in Nugent. It is now the end of January and I have had no problems with anything that they did for me. I am still I'll but I am warm. I will never use anybody except for Nugent mechanical and I suggest to anybody needing help with the services they provide to call them first. You will be happy about choosing Nugent. They are kind, courteous, professional and affordable.

Our AC went out Saturday night (late) and Sunday was our wedding day. Since 8:30 Sunday (the 29th)…read moreI called for a technician to come before 2pm when our guests at the house would have to leave to attend our wedding so no one would be home for a technician to get into the residence. It is now Wednesday (June 1st) in the afternoon and we just had a contractor call to come fix the AC. He was unprofessional, blamed the rental company and short with me. I told him we no longer needed him as by the grace of God, another contractor with the same company had already come out Monday since we had an inside contact with and old property manager who was able to get the contractor out to fix the AC in what literally took 10 minutes (capacitor). The contract on the phone this afternoon blamed them being short staffed, behind and having only one technician working on the holiday. Appliances don't take holidays so that was unacceptable. Would not recommend this company as they clearly lack customer services, resources, and care for customers. Thank God we only went 1.5 days without AC in this triple digit heat which otherwise would have been 4 days!! DO NOT USE NUGENT.

Extremely pleased that I called MR. Wilson's Plumbing. In my 17 years in Lubbock, I've used a few…read moredifferent plumbing companies, but none can't compare to Mr. Wilson's Plumbing. I called last night and I believe I was the first one on the schedule. Erik Gave me a heads up on the way as he was here right on time. He was extremely professional, detailed, and courteous. He made sure my wife and I saw all the work that he had done and that we were happy with all of his work. Their pricing was extremely reasonable and would not hesitate to recommend this business For any plumbing or drainage issues. This is for sure will be my go to with any future issues!

Had an emergency sewer drain blockage and Eric with Mr Wilson was able to take care of it the same…read moreday and resolve the issue. Price was reasonable, service was quick and everyone was super helpful and friendly. Also provided a quote for future service to prevent more issues.

Came and fix my hose bibs quickly and at a great price…read more Could have charged me for a minor repair on 1 if the bibs and showed great customer service by not charging for something that small.

The best! Family owned and operated, great service, top quality work!! Straight forward, open…read moremorning, noon, and night!

I can't say enough good things about this company!! Super nice and professional. Showed up on time…read more Addressed my issues and concerns. They fixed my plumbing issues & showed me the problem. Another company wanted $17,000!!! Proflow is my plumbing company for life! Thanks guys! Job well done!!

I've used them multiple times and have always had fair pricing and quick service. This time they…read morecouldn't help me but went out of their way to get another plumber to come and fix my gas line. I would continue to use them and highly recommend their service