I rarely leave negative reviews, but my experience with Reco Surfaces has been extremely disappointing and has cost me a significant amount of time and money. I purchased their PVC wall panels (Order #24669) after seeing their website and videos describing the product as DIY-friendly, easy to cut, and durable. Unfortunately, the product I received was none of these things. 1. Panels cracked and shattered when cut Despite following all the recommended handling and storage instructions (removed from packaging promptly, stored flat, not rolled or bent), the panels were extremely brittle. When attempting to cut them -- even carefully -- they snapped and shattered, making several panels unusable. Cutting attempts included: Fresh Stanley blade (as shown in Reco's own video) Dremel Fine-toothed saw None of these methods prevented the brittleness and cracking. 2. Their "DIY friendly" and "easy to cut" claims are misleading Reco's marketing strongly emphasises that their panels are suitable for DIY installers and that only standard tools are required. Their website and publicly available videos show PVC-style panels being cut with a Stanley knife -- with no clear warning that this method is "not suitable" for PVC versions. Reco now claims these videos are "old" or only refer to acrylic, but there is nothing online making this distinction clear to customers. If a company leaves instructional content public -- and doesn't label it as outdated -- that's on them, not the customer. 3. Panels scratched despite having the protective film still on This was separate from the cutting issue. While manoeuvring a panel into position, the edge of another panel caused deep scratches, even though the "scratched" panel still had its protective film intact. The product is advertised as "scratch proof" and "Teflon hard-coat scratch resistant." My experience showed that even minor contact results in visible damage. 4. Customer service response was poor Instead of acknowledging the issues, I was offered 10% compensation and told the problem was due to: Using the wrong cutting tool Panels being brittle because they were stored rolled (they were never rolled) An old video being misleading (but still publicly available with no disclaimer) I provided photos and explanations, but the company refused to accept that the product was not as described, not fit for purpose, and not of satisfactory quality. 5. Ultimately had to remove the panels and start again The finish was so poor and the material so fragile that I had no choice but to remove what I had installed and replace it with a different product entirely, at my own expense. In summary: Product quality was extremely poor Website and video guidance is misleading Panels are not DIY-friendly as advertised Brittle, easily damaged, and prone to cracking Customer service unwilling to take responsibility I am now pursuing a refund under Consumer Rights Act 2015 and Section 75 of the Consumer Credit Act due to the product being unfit for purpose and not as described. I strongly advise anyone considering Reco Surfaces to do thorough research and be wary of relying on their videos or marketing claims. My experience has been costly, frustrating, and completely avoidable. read more

See all

We ordered the white tile effect splash back from here and can I say we will never think about getting tiles again. We ordered it for our kitchen. It looks clean , fresh and modern. We are so pleased with how good it looks. It is so easy to clean and keep clean. Before ordering I had a few questions and the customer service was outstanding . We thought the price was reasonable considering we would have spent more if we had decided to tile. We will be using this company in the future for when we do our bathrooms. read more

Reco Surfaces - Building Supplies Near Me - London, XGL

Used the metro tiles for my kitchen splashback and standard tiles for my bathroom. I'd never use actual tiles again. So easy to work with. Very easy to cut and fit-cat cut it with a Stanley knife and looks fantastic. So easy to clean as well and no grout to get mouldy. Will definitely use again. read more

Reco Surfaces - Building Supplies Near Me - London, XGL

See all

After looking for tiling options, we stumbled across the Reco Surfaces website they have a great range, found the kitchen options that we needed, and decided on bluebell wood. We ordered a sample first, came very quickly. Made the decision to go with them, placed the order and again fast delivery! Great option rather than using tiles. Deffo would use again, highly recommended. Thanks guys read more

Used Reco surfaces in a new shower, quick, simple, good quality and very good looking. Used the Beach scene as the back drop, just love taking a shower now. I'd recommend Reco to anyone, so much easier than tiling. Full tech on u-tube so it's easy. read more