Seek an alternative to United Granite and avoid hate and discontent in the future!…read more I'll try to keep offer you an abridged and more detailed review, depending on what kind of reader you are. Contributors who get too emotional and write long rants about a business or service are generally dismissed. Plus, if you're lazy, like me, you won't read anything that's too long. The most important takeaway is that I'm presenting facts, not opinions. So, I highly suggest that if you are in need of natural/stone materials (marble and granite), you read this review and consider avoiding United Granite. I've had nothing but trouble with United Granite from the jump. For those who are impatient, lack the time to read a long review, or haven't taken their Adderall, here's the short version. - Customer Service: Poor (UG doesn't stand by their work, doesn't stand by their products/materials, and repeatedly told me why they couldn't correct the problems I was having with my new granite surround while continually reminding me that I was lucky to get the purchase price I received for this particular type of granite because the price per square foot increased since the original purchase date. What are those problems? Two cracks. One upon installation, which they did a reasonable job collecting, and the second, appearing for no discernible reason at all over the holidays. Strangely, this second crack was in the flat horizontal cross-piece of granite at the top of the surround. When I contacted UG about this, they said there was nothing they were willing to do, and essentially refused to send anyone out to even take a look at the issue and try to correct it) - Tech/Installer Proficiency: Below Avg (template technician was totally lost and the installers made excuses as to why they couldn't or wouldn't do things that I've since learned are simple and rudimentary for a fireplace surround installation. And oh, yeah - they cracked a piece of granite while installing it) - Quality of Installation: Poor (installer cracked the floor slab in front of the hearth on day one. UG had to dispatch yet another technician to fill the crack and re-polish the slab. Of everyone I dealt with, this particular technician seemed to be the only one who really knew what he was doing, and his work was satisfactory) - Quality of Materials/Products: Poor (most of the detail about my issues with the granite are above, but how ridiculous is it that they offer granite that is so flimsy that it cracks upon installation, and cracks again for absolutely no apparent reason at all? What's more, why would UG increase the price of granite that is so fragile that it can't even support itself when affixed to a wall? I have since learned that the reason the price went up was more for UG's convenience than because of the actual 'high quality' of the granite. One of their customer reps disclosed to me that this particular type of granite was a real pain to deal with because it was so fragile. OK, well then why is UG even offering it to customers, and why did they increase the price by nearly 50%?) Bottom line - look elsewhere for your granite Bottom line: Consumers should avoid purchasing materials or paying for services provided by United Granite. Failing to do so would be a frustrating and costly mistake easily avoided by seeking more dependable and reputable alternatives for their granite and tile needs. They're not the only game in town, and as I mentioned above, spending a few more dollars per square foot will help you avoid a lot of hate and discontent in the future.

Professional and personal support as you go from picking out your granite to finish coread more

I don't know where my MIL got this sofa for me. Probably ordered online. Took 4 weeks to be…read moredelivered. Fine! The day of, after it was confirmed 310 times that the window was 3pm-6pm, suddenly at 11:50am, it's going to arrive within 30 minutes. Fine! Luckily I happened to be home, because within 90 seconds my doorbell rings and this sole, small guy, who barely speaks a lick of English is there to deliver my sofa and literally the first 2 things he tries to cover to me are 1) I need you to help me and 2) you need to pay me for this Sorry wtf? I'm a 100lb woman. I cannot help you carry a 300+lb couch into my house lol why on earth are you ALONE? Esp when you don't speak any English, sir!? Secondly, you're asking me to give you a tip to do your job? Idk if my MIL failed to tell me that this would be an expectation or not, and I really wouldn't mind tipping the guy, except for, I have no cash on me! I never ever carry cash and certainly wasn't expecting for someone to ask me for it. Being alone, with a stranger, at dusk, asking me for money made me unfathomable uncomfortable. Even though there did not end up being an issue, this is NOT something I should have to anticipate. The couch itself is fine. I don't understand why this gentleman if you could call him that, was ever assigned to this task alone. wtf would have happened if this piece of furniture that came in 3 giant pieces, mind you, needed to go upstairs???? LITERALLY PHYSICALLY it would have been IMPOSSIBLE. WHAT KIND OF CUSTOMER SERVICE IS THAT??? 10/10 BS if you ask me, I'm glad I didn't pay for this crap myself or I'd be demanding an effing refund for the liability alone wtf

When you look at the reviews onYelp, you can believe the ones that say that management doesn't…read morerespond. What you shouldn't believe is management's standard cut and paste apologies posted on this site. I bought $5000 worth of product there. I've called the manager three times in one week. My phone calls have never been returned. You can get decent furniture anywhere, and probably a whole lot better service than this place has to offer.

Extremely helpful!! Plus Good advice!! Showed me various…read moreOption, ALSO did not try to " Steer " me to a specific item!! All in all, a Store to re-visit JohnH ( tjhulligan@ gmail.com

The people in Raleigh were very friendly and very knowledgeable but had to order the parts we…read moreneeded. They had to ship to our house and did so free of charge. We were told it would arrive that Thursday and the package arrived a day before. We were very well pleased.

Flawless work. Reasonable price for such an expert at his trade. Kept my home totally free from…read moredust! Makes me wish I had more tile work to be completed.

From the owner: At Tiled Concepts, we specialize in transforming bathrooms and kitchens with precision, durability,…read moreand modern design. Our focus is on quality tile installation and full-service bathroom remodeling, from custom walk-in showers and waterproofing systems to vanities, flooring, and backsplashes. Every project is built to last, following TCNA standards and using premium materials that prevent leaks, mold, and costly future repairs. We handle everything from demo to finish — tile work, carpentry, plumbing coordination, and fixture installation — ensuring a seamless process from start to finish. Our team is detail-driven and takes pride in clean job sites, open communication, and craftsmanship you can see and feel. Whether you’re replacing an outdated shower, remodeling your entire bathroom, or upgrading your kitchen tile, we take the time to understand your vision and deliver results that elevate your home. Our specialty is creating spaces that combine style, function, and long-term reliability for homeowners across the Raleigh, Durham, and Chapel Hill area.

Great job of keeping my grill clean. So nice that somebody knows what they're doing and doesn't…read morejust spread the grease.

Excellent selection of BBQ rubs and sauces, with wonderful, friendly service! What more can you ask…read morefor?!? This is definitely going to be my go-to shop for BBQ supplies.

We went to this Williams-Sonoma store a few times to buy things and also to return at least one…read morewedding gift (e.g., duplicate item). This Williams-Sonoma is located at The Streets of Southpoint shopping mall in Durham. It's inside the older part of the mall, on the first floor (ground level) in the center, near the escalators (and Christmas tree during the holidays). This location isn't as big as our home location at Ponce City Market in Atlanta (understandably so). At the time of writing this review, the only other Williams-Sonoma location in the Triangle is at Fenton in Cary. The next closest is probably at Friendly Center in Greensboro. In our experience, the customer service at this location wasn't the best. The employees were older and stuck in their ways. For example, they didn't know how to use the computer/technology meant for them. Yikes. That made things a bit slower and more difficult. They were nice and friendly enough, though.

What can I say? It's a Williams-Sonoma so you know you're going to get kitchenware and home items…read morethat are probably a little pricier than you can get at other places. Over the years, we've gotten small kitchen gadgets here and some cookbooks but not any real major purchases. It's sad that the Sur La Table in the same mall closed, because that gave you more options to shop and compare. My most recent experience was ordering two crystal champagne flutes online and picking them up in the store. I guess I could have called from the parking lot but I wanted to step into the store and inspect them instead of having someone bring them all the way out to the parking lot. I'll still pop in most every time I'm in the mall though, just to see what new they have or are featuring.

Is it weird that I think of our cabinetmaker often?…read more I ponder this question a lot, usually, after I've reached in our exquisite soft-close kitchen cabinet for an item and have taken a step back to admire the gorgeousness of our kitchen remodel. I think about how grateful I am that we hired Joseph as our cabinetmaker. Not only is he a kindly man and a pleasure to work with, he brought with him mad skills and years of expertise. He made excellent suggestions about the design and function of the kitchen, was attuned to the smallest details, generous with his time and professionalism, and his fees are very reasonable for the quality of his work. He offers custom cabinetry, pre-fab cabinets, or what we chose, sort of a mix-and-match customized option with pre-fab cabinetry. The quality is excellent, the wood is not at all cheap nor flimsy, but seems to be very durable and long-lasting. I also learned a new contractor's term due to Joseph's work. It was uttered by our appliances delivery man. He was so sure that our appliances were not going to fit in the spaces provided. Lo and behold, the appliances slid in perfectly! The guy was duly impressed and stated that he almost never sees such precise TOLERANCES. As such, there are no gaping spaces around all of our appliances, no fallen crumbs into the black-hole crevasse that usually resides next to the stove. The cabinetry is perfectly precise, unified with the appliances and countertops, and just so pretty. All of this is to say, that I highly recommend Pacific Cabinetry and yeah, I'll probably be standing in our kitchen for years to come still appreciating all Joseph's hard work. ***FYI-- his correct website is https://www.pacificcabinets.net. I don't believe it's the one they currently have listed here: pacificcabinetsnc.com that has seemingly hijacked his listing ****

From the owner: Pacific Cabinets is located in Durham in the RTP area and is a specialized company focusing on…read moreproviding premium quality residential and commercial cabinetry. Our attention to detail from design to installation sets us apart. We not only offer quality products but also install them professionally for satisfied customers that will want to continue to work with us and refer us to family and friends.We build each custom project one at a time, using the finest materials and construction techniques. We take particular pride in the extraordinary beauty and durability of our cabinet finishes. Our finisher has over 20 years experience and it can be seen in his work. These kinds of people play an important role in business for professional quality work! From design to installation, we can create your custom dream kitchen and bathroom as well as wall cabinets, closets, entertainment centers and lots more. Pacific Cabinets is a family owned company that was founded by Joseph Balaj.

The craftsman who worked on our bathroom renovation were skilled professionals and created a…read morebeautiful primary bathroom. Unfortunately the same cannot be said of the office staff coordinating the project. We were shown one piece of stone for our countertop which we rejected and removed the countertop from their scope of work. They ordered a clear annealed glass window when the materials list and building code required a frosted tempered glass window in this location. It took nearly 6 months for the proper window to be installed.

We could not be happier with our remodeled kitchen and experience with Dream Home Design. The team…read morewas always very professional and kept us in the loop every step of the way on the process. We really appreciated the texts at the end of each day letting us know what was going to happen the next day so we could plan accordingly. The team really helped our vision come to life and we would recommend other people using Dream Home Design as well. We love our new kitchen!

They redid my master shower and I absolutely love it!!I travel a lot for work and I want it…read moresomething that resembled what I'm used to in nice hotels. Everyone was super professional and did a quality work from the installer to the person who did my custom glass. The price was a little bit more expensive than what some other contractors offered, but because Bryson's had such a wonderful lifetime guarantee, I thought the price was worth it. One thing I'll never have to worry about is anything happening with the shower as they will always honor their promise.

Like Mage, we had a very pricey, acrylic shower installed by Bryton's, two years ago. I did not…read morewrite a review at the time, not because they did not do a good job, but I thought $10,000 was way too much for a 42" x 60" walk-In "plastic" shower.. especially since I had tore out the old bath and drywall, having it ready for the install. So what brought on this 5-star review all-of-a-sudden, you ask? Well, about two months ago, the floor pan (also plastic) started to bubble up. After calling, one of the Bryton crew came out and found that it was "de-laminating". He told us that it was all good since it was warranted for Life! To make a longer story short.. the guys were out within a few weeks, ripped out the entire shower, and installed a brand new replacement. And they did all of this with a big smile on their faces, as if they were really happy to have us as customers! Needless to say, we no longer feel so bad about the initial cost. It is worth it in the long run if this is the level of customer service to expect! Thank you Bryton's and Staff...

Bernie and his incredible team just completed some fantastic work for us. They sanded, patched and…read morepainted and installed a modular closet system that is so sturdy and efficient our closets. They also removed old fixtures in my bathroom and installed new ones. Bernie and his team were so thoughtful about wearing masks indoor and taking off their shoes too! Great, honest work and communicated with us every step of the way. We are so pleased and can't wait to call them back for future housework!

Dave and Phyllis Carrboro NC October 27th 2020…read more We contacted Bernie about a very small repair in our subfloor under the toilet in our hallway bath. No other handyman bothered to respond except Bernie as the repair had to be done from under the house via the crawlspace. Bernie came and gave a detailed estimate and also went under the house into the crawlspace and took pictures and measurements. We scheduled the job and Bernie came exactly on time and made the repair with no complaining about the fact that working in a crawlspace is pretty hard to do and makes the job much more difficult. As a result of this we will now begin to schedule more work with Bernie for flooring as well as painting. His honesty and willingness to do our small job will always be remembered by us as no one else seemed to care about doing it or even returning our calls. A small job will now lead to bigger jobs!!!!!! Dave and Phyllis Carrboro