Grateful for Derek McMahan and Andrea at Red River Dodge for making this process so easy and stress-free! They went above and beyond, even delivering my new truck to my workplace. After totaling my previous truck on the interstate and, by God's grace, walking away without a scratch or missing a single day of work, I knew in my heart I wanted another Ram because of its durability and safety. Thank you, Derek, for taking such great care of us. If you're looking for someone who is honest, professional, and truly cares about his customers, I highly recommend asking for Derek McMahan at Red River Dodge. Thankful for God's protection and for such a wonderful buying experience! read more

Red River Dodge Chrysler Jeep - Auto Repair Near Me - Heber Springs, Arkansas

Bought a brand new Ram truck and began experiencing serious and dangerous issues at around 3,000 miles. The vehicle randomly stalls while driving, shifts itself into park, and engages the parking brake. It then struggles to restart and fails to properly charge the battery, causing loss of essential vehicle functions. This is not just an inconvenience--this is a major safety hazard. I do not feel safe driving this vehicle, and I absolutely will not allow my family to ride in it. The dealership has had multiple opportunities to fix the problem and has failed. They have blamed wiring, battery issues, or claimed they can't find anything wrong. At one point, they opened a STAR case and replaced the MGU (Motor Generator Unit), stating it tested bad. Even after replacing a major component, there is still no confidence the issue is actually resolved. I have repeatedly been told the problem was "found" or "fixed," only for it to happen again. At this point, it is clear the root cause has not been identified. Customer service has also gone downhill. What started as a helpful experience has turned into staff being rude and dismissive simply because I've had to bring the truck back so many times. Getting a loaner vehicle is extremely difficult unless you escalate the situation to management. Stellantis has been no better--refusing to take accountability for what is clearly a defective and unsafe vehicle. I am making payments on a truck that is unreliable, unsafe, and not fit for normal use. This has been a complete failure from both the dealership and the manufacturer. If you are considering buying a new Ram truck, I strongly recommend you think twice. read more

My fiancé's truck was in the shop at Red River Dodge in Heber Springs for 31 days for a warranty repair. Since he works out of town, I was the one calling for updates. One day, Ashley answered and said no one was in the department but that she'd call me back. I never saw a missed call, so I called again after work, and another employee said he'd leave her a note. The next morning, Ashley called and, without any greeting, immediately said, "I called you yesterday." No hello, no courtesy--just attitude. When the truck was finally ready, she left me a voicemail about needing a new battery and sounded extremely rude. Then, after she thought she hung up, she continued talking on the voicemail saying, "I don't know who this is or what she has to do with it," before realizing the phone hadn't disconnected. I had explained several times that I was the fiancé of the truck's owner and that he worked out of town, so I was the point of contact. To make matters worse, it turns out the truck did not even need a new battery after all. My family has bought vehicles from Red River Dodge since before COVID, but the service has really gone downhill over the past few years. After this experience, we won't be coming back. I understand everyone has bad days, but that's no excuse for being unprofessional and disrespectful to customers. read more

I really enjoyed Dealing with Brandon Davis at Red River , one of the nicest young men. Pleasant ,open and honest id trade with him again in the future. he took great care of me beginning to end read more

Purchased my truck on July the 11th. was told I would be getting a check for remote start install because the truck didn't come with remote start. my trade in has already been paid off, title has come in on new truck and sales tax already paid on new one. No remote start check has come in. I've repeatedly asked about the check, I'm being told its in the mail. We have a signed contract. I will start blasting red river dodge on every platform and share the lies you told on my trade in about what you did in service that I did prior to the trade. Just give me my damn money that's owed and not lie to customers. two more weeks I'll have a letter sent to you. A few hundred dollars ruined my car buying experience. Thanks red river If you make it right I will remove my reviews. read more

Jay was the best salesman ever; he helped me decide to purchase a vehicle that would fit my budget and a great car that would have the best value. He made sure that everything was just right to my price, trade-in, warranty, that the vehicle had been through the service department (like all vehicles go through for re-sale "used"), and made sure that I was happy and satisfied with the purchase. I had nearly a full tank of gas in my trade in, Jay went and filled the vehicle up with gas that I bought today! Everything went above and beyond my expectations, and I recommend everyone to give RED RIVER their business! This business isn't about taking money and giving a vehicle! They are about making customers happy and satisfied and giving every customer their needs! PLEASE GO SEE JAY (Heber Springs, Arkansas location)! FREE T-SHIRTS GREAT AWESOME LOOKING! read more

Seth gaetlin tried to steal from me. Quoted me one price on a warranty and tried to charge over 3k more, tried to be sneaky Mitch Ward, owner, has employed seath for over a decade, promoted him, so who know how many elderly or females he has ripped off?? Cause if they'll try this on a disabled veteran, who wouldn't they try to rip off?? read more

Make the Drive to Red River Dodge! We drove from Hot Springs to Heber Springs to purchase our new Jeep Grand Cherokee L. Chance would not give up, When most sales people would have hung up the phone and forgotten about a customer with my wants and needs. Chance,Ryan and the team worked, followed up and got a deal that we were very happy with. This isn't the first purchase we have made at Red River Dodge, it was the 3rd and it was worth going back. read more

I bought my truck on 8-8-2020 . This wasn't a cheap purchase. My truck had some issues I didn't notice upon purchase. The issues were as follows . Driver seat had two small cut/tears . Ram boxes weren't right they didn't line up correctly. The was a scuff on tale light on drivers side . I reached out to my sales man several times . They cam got my truck on 8-24-2020 for what he said would be a one day repair . That turned into more . Truck was picked up on Monday 8-24-2020 returned on a Wednesday 8-26-2020. The ram boxes were 90% fixed . The seat was 100% worse . The seat look like it came out of a junkyard now . Looks like it has 100,000 miles on it . The service/detail on purchasing this truck has made me regret trading in my Toyota . Among other things the new ram had a bed step recall . Which I had to figure out myself . Because it wasn't on the truck . It was on the window sticker that I paid for it . I had to ask why I was missing pieces . I'm just frustrated with this $50,000 purchase. Today's date is 9-9-2020 seat looks horrible . Ram boxes don't line up right . Tale light is still scuffed . Need to know anything else . My contact info Jpaulminick@gmail.com read more

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Very nice and helpful people. Ms reedy was very helpful and took care of us. Process was very quick and easy.

If i could give half a star, I would. Actually, a quarter star would be too much for the service we received. We purchased our new Dodge Ram, 2500 diesel, in 2020. When it needed it's first service, we made an appointment and when we got there, still had to wait over two hours for service. Silly us, when the second service was due, we thought we would give them another chance. I called for an appointment for an oil change, and was told that no appointment was needed...it was first come first serve. When we arrived (we live 2 hours away and got there by 7:50 am), we were told we should have had an appointment, but they would fit us in. Two hours later, our truck was sitting off to the side with flashers going off. When we spoke to the service attendant, she said: "Oh, Sorry..." and gave us our keys. Now we are headed home (2 hours away). NEVER AGAIN. read more

We had a great experience at Red River Dodge. Just went to look and left in a new vehicle. Great staff From sales to financing.

We bought a truck from Red River Dodge in Heber Springs Arkansas. What a wonderful experience to have been a customer this Memorial Weekend. The staff was great. They were very helpful and answered all our questions. As I looked around I noticed everyone, staff and customers were all smiles. I new immediately I was in the right place. The salesman took all my information on what I wanted in a Truck, pricing, style, power, amintaties, and he did his best to meet all my needs. This was the best experience I could of hoped for and I am satisfied with my purchase. Please don't take my word for it, make a list of what you want in a vehicle and let them work their magic. Thank you to the Great Salesman who made my buying needs simple and fast! read more

Horrible service the service department could use some work on customer Communication.

I got a car here 3 weeks ago, was approved in 3days two weeks later I send them a pic of the air bag service light they call me within a min and told me I need to bring them my car back the paperwork was done wrong and until it was corrected I couldn't have my car. Needless to say they can keep it, I went the next day to another car dealership and got a new one. Thier unprofessionalism blew my mind. read more

Stop going to other dealers Red River Dodge is the only place to purchase a new or used car! My wife has gotten three cars from here and there is no place else we would rather go. read more

Sadly I experienced less than honest business practices in the finance and warranty department when I purchased my new truck. I reached out to the General Manager multiple times and two different times he emailed to let me know he'd get back to me. I never heard back from him even after I offered a very reasonable solution to my issue. I would not buy a vehicle from this dealership if they were the last one around. Buyer beware at Red River Dodge. read more

These guys are awesome. Have taken care of my family and I for several years now on several different purchases. Owned and run by a very good family. read more

I cant say enough about my experience with this place...easiest car buying experience I have ever had! ! The customer service was beyond and more than i ever expected. ..thank you Jeremy for taking such good care of us...highly recommend! ! read more

Awesome Dealer, the best vehicle buying experience we've ever had. Walked in the door and walked out with keys in less than 2 hours. Personnel was very friendly and treated you like a good friend. Never pressured us at any time. No haggling back and forth. First price offered was lower then I expected. Great place, they will see me again the next time I need a vehicle. read more