Grateful for Derek McMahan and Andrea at Red River Dodge for making this process so easy and…read morestress-free! They went above and beyond, even delivering my new truck to my workplace. After totaling my previous truck on the interstate and, by God's grace, walking away without a scratch or missing a single day of work, I knew in my heart I wanted another Ram because of its durability and safety. Thank you, Derek, for taking such great care of us. If you're looking for someone who is honest, professional, and truly cares about his customers, I highly recommend asking for Derek McMahan at Red River Dodge. Thankful for God's protection and for such a wonderful buying experience!

Bought a brand new Ram truck and began experiencing serious and dangerous issues at around 3,000…read moremiles. The vehicle randomly stalls while driving, shifts itself into park, and engages the parking brake. It then struggles to restart and fails to properly charge the battery, causing loss of essential vehicle functions. This is not just an inconvenience--this is a major safety hazard. I do not feel safe driving this vehicle, and I absolutely will not allow my family to ride in it. The dealership has had multiple opportunities to fix the problem and has failed. They have blamed wiring, battery issues, or claimed they can't find anything wrong. At one point, they opened a STAR case and replaced the MGU (Motor Generator Unit), stating it tested bad. Even after replacing a major component, there is still no confidence the issue is actually resolved. I have repeatedly been told the problem was "found" or "fixed," only for it to happen again. At this point, it is clear the root cause has not been identified. Customer service has also gone downhill. What started as a helpful experience has turned into staff being rude and dismissive simply because I've had to bring the truck back so many times. Getting a loaner vehicle is extremely difficult unless you escalate the situation to management. Stellantis has been no better--refusing to take accountability for what is clearly a defective and unsafe vehicle. I am making payments on a truck that is unreliable, unsafe, and not fit for normal use. This has been a complete failure from both the dealership and the manufacturer. If you are considering buying a new Ram truck, I strongly recommend you think twice.

OVERCHARGED!! Get quotes from others in Heber BEFORE taking your vehicle. They were the only shop…read morethat had availability and trusting fair prices, we took our 2007 corvette there. They charged us $180 after tax for a 4 wheel alignment!! We paid but questioned the extremely high price. They said it was their regular price. I called others to confirm the price was high. Bartlett Tire quoted $115 after tax. North Arkansas quoted $79 after tax. Cowboy chevy dealer quoted $116 after tax. Now I see why they had availability...

The actual buying transaction went smooth, Ricky ( salesperson) and Jason ( manager ) were very…read morehelpful; the trouble started with Kevin ( finance guy ) I purchased the GAP coverage but changed my mind and a week later reached out to Kevin ( he repeatedly said to me over and over IF YOU CHANGE YOUR MIND JUST CALL ME TO CANCEL )....guess what?.....a dozen emails, several phone calls to Kevin and SmartAutoCare ( company selling the gap Coverage ) 6 weeks later and zero resolution.....I had purchased dozens of cars in several states without such hassle, so if Kevin lips are moving then run for the hills because he is lying. Terrible buying experience, I will not recommend this dealership to anyone anytime soon; trying to cancel the GAP coverage has become a part time job for me thanks to Kevin.