There's a reason they have dozens of 1 star reviews (and more that say they wish they could give 0). LISTEN TO THE OTHER REVIEWERS. STAY FAR AWAY FROM RR. Horrible service, horrible management, horrible lack of consistency, horrible communication, and completely abhorrent treatment of customers. (Multiple reviewers have been called liars and given the same BS line about missed trash pickups being their fault, etc.) The pennies you save are not worth it. Believe everyone who has said "you get what you pay for" with RR. Chose ANY other service. read more

We recently cancelled our service (in the greater Nashville area) due to poor trash pick-up service and poor customer service. We had switched to RR when they began servicing our neighborhood because it saved us $15 per quarter. We figured trash pick-up is trash pick-up, and we didn't see any sense paying more for this kind of service. Boy were we wrong. We ultimately cancelled because our trash was not picked up the week of Memorial Day... and then when it was picked up the following week (and we had 2 weeks of trash overflowing out of the trash can), they only took what was in the can. I don't necessarily have an issue with them having a policy of only taking what is in the can (although their competitors are happy to take extra trash sitting outside of the can), but I found it a bit outrageous they wouldn't take the extra trash when they didn't come the week before. Calling their office is impossible. They do not answer the phone, and they do not return calls promptly (if they return them at all). I even called and left messages with folks at their corporate office since those numbers are online, but none of them returned my call. I emailed our local office and finally got a reply that way, but it was full of excuses instead of taking any responsibility for the issues we were facing. We had already decided a while back that we would cancel our service if we ran into any more issues, as we'd experienced missed pickups in the past. In those cases, we were at least able to finally talk to someone and get a credit on our account for the missed service. In this case, they made no such offer and informed me that we had a good driver on our route, that he said the can wasn't out there in the first week, and that they didn't have to pick up the extra trash in the second week. This is NOT how you take care of your customers. I responded that we wanted to cancel and receive a refund for the 2 weeks we didn't receive service in full, plus the 3 remaining weeks on our account that we had pre-paid for. I was told they do not issue refunds. WHAT?! I have never encountered any service provider who does not refund the amount you pre-paid if you cancel early. We had signed no contract. There was no written documentation on their website or provided to us that indicates they don't issue refunds. Ultimately, I disputed it with our credit card company, so we got our money back. However, it's just another example of RR's poor customer service and the lack of their interest in doing the right thing. While they confirmed our cancellation, they refused to tell me a day that the cart would be picked up. I was told it'd be sometime in 7-10 business days. I found this a little absurd as well, but whatever. Lo and behold, 10 business days passed (our cart sitting outside and violating our HOA rules the whole time, not that RR cared when I told them that would be the case) and they didn't pick it up. This time my husband emailed and said we expected it picked up immediately, and miraculously several different people responded and the cart was removed that day. On top of all of this, they do not communicate with their customers at all. Does your pickup day fall on a holiday? Well, you just have to guess/hope for the best that it will be picked up that week. In some cases, they still come on the holiday. In some cases, they bump you to be picked up on Saturday. (With us having a Monday pickup, this was ridiculous, as it meant going almost 2 weeks without pickup, and then having 2 pickups within 2 days. Their competitors simply bump everyone by one day when there is a holiday, which makes so much more sense.) Regardless of how they handle the holiday, you won't know because they don't send any emails or mail about it, they don't put the information on their website, they don't leave a note the week before on your cart... all things that their competitors do. We have switched to a competitor and are more than happy to pay a bit more for a company that 1) communicates what to expect to their customers, especially when there is a holiday, 2) is willing to pick up if you have a little extra trash outside of your can (within reason, of course), 3) answers their phone and works to keep their customers satisfied, and 4) actually picks up your trash and doesn't argue with you about it if there is an issue. I'm not sure why it doesn't seem like they care that customers are unhappy (as evidenced by the many, many poor reviews online as well as the personal experience we had). If they going to keep conducting business this way, then all I can say is that if you have a choice, DO NOT USE THEM! read more

DO NOT USE THIS COMPANY. They are terrible. They missed my pick up on Monday. I called to make sure it wasn't an issue with my bill. Was told that missed pickups are on Tuesday or Thursday. I've called every single day for a week, I've even called the Vice President. Spoke to his assistant who said she would have someone call me or she would call me back. No one has called. The only person who answers the phone is billing. I called the scheduling/missed pickup department again today(Monday) and left a message for them to please make sure my trash was picked up today. Again... no one picked up my trash today! THIS IS THE WORST SERVICE! Wish I could deliver my trash to the front door of their office! Wouldn't blame anyone who did. read more

Doing some home renovation work... painting, back splash, etc. Bought a new washing machine, put the box with the Styrofoam upper and lower pieces next to my trash can for pick up. The (always pissed off driver) grabs my trash can, but leaves the dishwasher box. I get in my truck to ask him why he left my box. He tells me he wont pick up unsecured trash. As I am looking at 2 mattresses, a lamp and pallet pieces in the back of his garbage truck. I inquire how those previously mentioned objects were collected if they weren't secured? He looks at me and says... "I wont pick up your unsecured trash." Red River - you are the worst. read more

Red River Waste Solutions does not value their customers. I would never recommend their services. They cancelled their services with me via mail after missing my very first 5 pickups. They would not credit the latest missed pickup or refund me the $25 delivery fee. read more

Red River Waste Solutions - Junk Removal & Hauling Near Me - Nashville, Tennessee

I have really tried with this company, and been quite patient. Last year there was over a month where they didn't pick up our recycling. After speaking several times to customer services and being told I would be refunded for the recycling fees I wasn't. Recycling schedule seems to be all over the place. It's every other week, but I saw the truck speed through our neighborhood last week, and though I rushed out to put it out and tried to wave the guy down, I didn't catch him. Fast-forward to today: we put both bins out - hoping they would be coming by to pick up our overflowing recycling bin today (our trash literally had one bag in it.) I am sitting in my office, and just watched out the window as the trash truck proceeded to dump BOTH my trash AND RECYCLING into the same bin. Speechless. I get it, this is first world problems. But it's really not. I'm a native Californian and am big on recycling. I am very intentional about it. So when moving here 4 years ago - not only was it foreign to me to have to pay for my recycling pickup, but we have a separate glass bin that we take up the street on our own. I really have been patient with this company, but if you are an avid about recycling like we are - I suggest going with another company - as I will. read more

Not surprised at all to see all 1 stars. Horrible customer service. I've called 3 times and have sent emails with NO response.

I literally cannot get a hold of these people... Not even to pay them. My accounts been cancelled for non-payment... because they won't let me pay them... ITS RIDICULOUS! read more

Trash. They are trash. Full trashcan on my driveway for 3 weeks now. They said they'll pick it up but would charge me if it was fulll... uhhhmmmm?!!?! read more

Well, today was the final straw. I've had several instances where the company simply hasn't come out to pick up the trash, and I've been meaning to switch to Hudgins for awhile now, but today's incident and the customer service (or lack thereof) definitely served as a catalyst for the cancellation of this terrible service. I had completed some yard work this week, and in addition to my normal trash, I had two yard waste bags that needed to be picked up. When I walked outside, I saw that the first yard waste bag was taken, but the second was broken open and poured all over the sidewalk. I was home during this incident, and the driver didn't even bother to knock on my door to let me know what had occurred. When I mentioned this to the manager at regional office, he told me that it wasn't the driver's job to let me know, and that this action was perfectly acceptable because they don't accept yard waste. He then got an attitude, and said that it was in the paper agreement I had received. I have literally never received any mail or paper from Red River. After I found the yard waste all over the sidewalk, I called the office simply to get the situation handled, and Moreshia told me she was contact dispatch and have them come back to my house to fix the issue. Well I'm part of an HOA, so I decided to clean the mess myself and that all the driver would have to do was empty the trash can an additional time. Here's the kicker: the driver never came back out. Moreshia knew that this would be the case, according to the manager I spoke with later, but I guess neither party felt it was necessary to give me a call and let me know that. Currently I'm "on hold" with this worthless manager, who had the nerve to cut me off mid-sentence to do so. When I informed him that this was the reason there were so many negative reviews online and that I'd be writing my own, he said you go ahead, but make sure to include that there was yard waste, as if that was pertinent information and made me at fault for the entire day's events. Update: Wonda picked up the phone and was surprised to know I was still on hold, as the manager had indicated that he was done talking to me. He told his employees that the conversation was over, after telling me he was going to place me on a brief hold. Conclusion: Service is canceled, they plan on charging me for coming out to my house today. I will dispute charges with the bank. Wish I could give 0 stars instead of 1. read more

If I could give negative stars I would. They have the worst customer service of any company I have ever had the displeasure of working with. Takes a long time to get through on the phone, promised returned calls never come, pick-ups missed & NO ONE CARES. My advice is use someone/anyone else you will save yourself a lot of aggravation. read more

Stay away from this company. They will not pick up the cart if you place your cans that morning before work and the neighbors lawnservice blocks when time for pick up. They will tell you they will grab them later in the week but the drivers" aka managers" say the cans weren't curbside when they come back to grab them. In reality they never came back out. They are lying and never came out. I asked their customer service if the have GPS and was told yes but because the driver run the place they just say whatever they want. So the customer service person told me to leave the trash on top of the can for the next week. So i do what i was instructed and low and behold my neighbors cans are picked up and mine sit untouched. I call and complain and they say thgey will send it to dispatch. The excat same thing they said the week prior. I recommend staying far away from this business. read more

Worst company. They miss trash pick up days frequently and then when they stop servicing your area, they tell you the last day and to leave your bins out for them to pick up. It's been a month and they still haven't picked up the bins. I just called and was told they will get them when they get them. read more

Told they would discontinue service at the end of the month, but then they just stopped showing up. When I called to get a pick-up, they gave me a date, and then didn't show up then either. They had been fine up until now, but they have lost my trust. read more

DON'T DO IT! Worst trash service ever. Poor customer service over the phone, skipped trash days, being transferred from one number to another and no return phone calls. STAY AWAY! read more

So far this company has shown no initiative to fix any of the issues at hand. They promise and under deliver. They changed our pickup date that we have had for many years and still miss our collection days. The mayor of whomever decided to make a 7 year contract is a moron. I normal do not vote but as of today I will now vote for the mayor or whomever decided to take this BRIBE from these guys. The Mafia who are bad dudes can still get the collection days correct. These guys are horrible and don't worry trash depot won't over fill with these guys picking up trash. read more

I was a very happy S&K customer, but service has gone from great to horrible since they were acquired by Red River Waste. They have not picked up my trash for 1 week, and haven't picked up my recycling for 2 weeks. Nobody I talk to can tell me why. They just keep telling me "hopefully it will get picked up next week. Sorry we don't know more" What kind of business is this? Clearly something disastrous is going on with this company. Everyone I talk to on the phone either sounds mad at me for calling or like they're about to start crying. S&K... you sold out to a horrible company. I just hope they can turn things around. Here we are again... pickup day... it's almost 6pm, and I have all my recycling out for them to pick up. Looks like I have to bring 3 weeks of recycling back in my garage again and pull my trash can back.. again... read more

Horrible about pick up. Their voicemail is always full and you can never get anyone to answer. If you do actually talk to them there's always an excuse why they haven't picked it up. Ugh. read more

My trash is piling up due to missed pickups from this TRASH company. They never answer the phone. Stay away!!!!

..... if only Yelp would allow us to use less than one star! This company is an absolute joke. Never on time ... and won't even respond to email. Do not use them if you have any other option. read more

Terribly company and would not ever recommend. I would give them a zero if I could. Consistently misses my recycle pickup. Every time I call they give me a different reason and give me the run around. read more

Terrible Service and Customer Service is impossible to get through to. Has an annoying recording that asks you to press 1 if you want to remain on hold every 15 seconds. If you dont press 1, it hangs up on you. read more

I completed a service request form 3 weeks ago. No response. So, I called a week ago and left a message asking to set up service (yes, I want to give them money). No response. I left them a message again 2 days ago. No response. I give up. read more

They were "ok" until they canceled our entire neighborhood. They completely missed the second to last week of pick up, finally picked up our trash but we're still waiting for them to pick up the cans. Most of our neighborhood has had trash cans on our curbs for 10 days straight waiting. And they don't answer the phone or return messages. Good riddance. read more

It is Jan. 27, and Red River has only picked up my trash ONCE this month...and even then it wasn't on the scheduled day and they didn't give any warning so the backed up trash inside our house from missing us the week before wasn't out. I have called local line (and left messages when the voicemail wasn't full which is typically the case), I have emailed, called corporate, complained on places like Yelp, and even filed a complaint with the better business bureau (which I HIGHLY suggest you guys do as well). Still my trash is piled high. WKRN has done several stories on this issue, but their stories didn't include all areas impacted. I am in College Grove. I have never experienced a company as bad as this one. Anyone who has a choice in trash pick-up, STAY AWAY from Red River!!! read more

FUCK RR TRASH COMPANY!!! TERRIBLE SERVICE AND TERRIBLE MANAGEMWNT! choose any other company except these pieces of shit.. it's friday, my trash day is monday, after calling every day, my trash is still here... i only talked to a billing person once bec i tried to get transferred in through another department bec they HAVNT CALLED ME BACK ONCE!! FUCK RED RIVER, I REPEAT... don't use them unless you want a company that is going to increase the bill without telling you for no reason and start picking up your trash for no reason.... Worst experience ever in my life of any companies in America... And their American... There's companies with Customer Service and India that are better than this... read more

DO NOT USE THIS COMPNAY. Six weeks in a row they missed my Monday pick-up, usually getting picked up on Thursday after multiple calls. The call to cancel my service and actually talk to a representative took 45 minutes to get through. read more

Red River took over our city's contract in 2018. A lot of people have complained about missed pickups but our street only had 1 miss in 12 months. I suspect there's more going on behind the scenes with influence of the previous contract holders, but I think Red River's doing pretty good overall. And I happened to be outside today when the truck arrived, and the guys taking care of our street were very friendly, courteous and professional. Nice to have some personal interaction with folks that have a rough job in all sorts of nasty weather. Good work, gentlemen! read more

Yesterday my trash can disappeared. Turns out Red River cancelled my service due to rerouting and never informed me. I am not kidding. I asked them to come pick my trash up next week to allow time for me to find another service. Amanda, apparently a supervisor, basically said that would not be convenient for Red River and told me to call another service. I told her how frustrating working with Red River has been...for the past year they have not come to pick up my trash without my having to make repeated phone calls. Weeks go by between pick-ups. It's really bizarre. Amanda told me it was just a mistake, it wasn't personal. Amanda (and all Red River employees who have been so challenging to work with) - it is CLEARLY not personal to Red River. Customers pay you to pick up their garbage, not treat them like garbage. read more

I would like to give them a MINUS 5 !!!!!!!! This is the worst company ever ! We never had a problem with a waste company in the last 15 years ! First they dont take our trashcan, than they complain, they couldn't take it, because ist too Full ! Daaaaa, when you dont pick it up 2 weeks ago ( what was not the first time !!!! Than they complain , we can have NO papers ( like newspaper....) in there ! why do we pay that ............., for doing nothing ???? i hope the City of Fort Wayne will release this company soon from there contract !! Its not a customer friendly company, since we have them is always trouble and they dont care about there customers or try to fix the problem ! I feel bad for the guys they do there job right , but the managment needs to be changened or be trained more professional !! read more

Very inconsistent and unreliable recycling pickup in the 46807 area. Never available by phone.

I live in Murfreesboro, my trash hasn't been picked up yet. They changed the schedule. Can't get anyone on the phone, full mailbox which tells you to hang up. I left an email ystdy which no one has responded too. read more

How can a company that only has one job, one function, be SO BAD at that ONE THING. Seriously Red River Waste, how can you be so terrible at the only service you provide. By contrast, Stones River Recycling has never missed a pick and they even scamper up to my door to pick up the recycling. But they don't do trash pick up, so I got stuck with these bumkins. Red River Waste bought out the Planet Green company I had been using, and oddly at my old address there were no problems. But when I move a mile down the road they can't seem to find my trash can reliably. Also, Red River Waste is a terrible and frighening name for a trash company. Seriously that's some Silent Spring stuff there. I am in the process of cancelling my service and I will be taking my own trash (I don't generate very much anyway) to the nearby dump MYSELF. Clearly if you want a job done right, you need to do it yourself. read more

Avoid these people like the plague. We used them for a year or so, then without any notice cancelled the service, and then charged us $50 for the trash can because we didn't bring it to the curb on time. They are really untrustworthy. read more

Sadly I have to agree with some of the other reviews. For the past 3 weeks, our trash has not been picked up on the day it was supposed to be collected even after my husband calling multiple times. It hasn't even been picked up days later! We will be finding another service! read more

Haven't picked up in 2 wks but managed to cash our check. Makes me wish I hadn't paid on time! Was happy when it was S & K. This red river company stinks and they never answer their phone. You truly get what you pay for. We will be paying more by choice next quarter!!!!!! It's been 3 wks now when their voicemail isn't full, they lie to you that they'll be out the next day! I'm moving to Titan even tho I'm paid up with red river thru March. They were very nice and seem like they care abt their reputation!!! read more

Day 34 of waiting with my empty cart at the end of the driveway. They were supposed to pick it up "some time in October", but here we are on November 3rd with the can still there. I look like an idiot with the can out there for over a month. I'm tired of storing it for them! Honestly people, DO NOT USE THIS COMPANY. This is happening after the canceled our service, so just imagine what it's like when it's active. Spend a little more to get consistent pickups and good customer service. This company is awful. read more

I reached out to red river via email about a job. I got a response all most immediately. Helen was very professional and responded with in minutes every time I had a question. Very impressed with the professionalism of this company. Thanks read more

I switched to Red River because of the cost savings and for the most part have had okay service. Unfortunately, after a few missed pick ups and after trying to call them, the phone literally rang for 5 minutes then got cut off. Called back and the phone rang and rang. So looks like I will be cancelling my service and going back to my previous service. read more

Very disappointed in the service provided by RRW. Often the trash was not picked up until the next day. I had originally signed up for back door pick up and then for two weeks my trash was not picked up. I was advised when I called ( for the 4th time) that they no longer offered back door pick up. They said that they had given me notice, which I don recall receiving. After much back and forth I decided to switch services and am so glad that I did. read more