Good afternoon, I made a reservation for two nights for Monday night and Tuesday night, June 23rd and June 24th, 2025. We were scheduled to check out at 11 am on Wednesday, June 25, 2025 at 11 am. We reserved a handicapped accessible room. When we arrived, Sai- the receptionist, told me the Handicapped accessible room was not available, and they could offer us another room. he gave us the key to look at the other room to see if it was a room we could use. As I returned to my car to drive around to look at the replacement room, there were some rocks in the parking lot, and I stepped on one of the rocks and my left ankle rolled and I fell face forward and rolled and fell on the ground behind my car. I had to crawl over the back of my car and use the bumper to brace myself and get up. After several tries, I was able to get up. I scaped both knees, my right elbow, and injured my left ankle. When we went to the room, the extremely strong smell of smoke begins to aggravate my asthma. The desk chair was sold old and warn, it looks as if it was a chair retrieved from the garbage. All of the material on the desk chair was warn away, and it basically just foam cushion that was exposed. The vents on the front wall were rusted out and peeling. The bathtub was a regular tub and not a low step in accessible shower with grab bars. It was not a room we would be able to use. We returned to the front desk to inform Sai we would not be able to accept the room. AS the evening went on, my ankle became more and more painful. I will have to go to Urgent Care or the ER to have it checked out. read more

ROACHES AND DOG SH*T should have cancelled as soon as I walked in the ragged lobby. Getting out the car in front of the room and someone has been letting their dog use the small patch of grass next to the cars and not picking it up. Get to the room and there is clumps of hair on the floor, peeling chair with rice on it and a butt of a blunt on the night stand. The bed had been made but the back side of the pillow has stains. I sit on the bed to IMMEDIATELY start looking for another place and a ROACH is by my foot. I went to the front desk to complain and worker asked if I wanted housekeeping. I need my moneyyyyy read more

Red Roof Inn - Roach crawling ..Will not allow video - Hotels Near Me - Lansing, Illinois

See all

We got to our hotel and it was in a very unstable condition to stay in and we have a baby with us the whole room smelled like smoke, after they told us it was a non-smoking room the floors where cracked the tv was scratched up the remote had no batteries the curtain had a big blood stains or something on it one bed was made and another bed was unmade the sheets were turned inside out we went to the front desk and they switched our room in which again smelled like Lysol poured all over the room to kill the smoke smell so it was stifling us the floor was fully cracked the sink in the bathroom was cracked the tub was filthy the tv stayed stuck in one channel so we asked to cancel our stay because the hotel Itself looked like it was unlivable and they told us to contact our third party which is Priceline It looks like a hookerville & dog shit all over the place random people just hanging out in the stairwells in their cars etc full of cigarette butts smh Rooms The rooms were disgusting!! We took our lost because they refused to refund us our money and we booked elsewhere for the safety of our baby!! read more

See all

Sheets had blood stains on them room was dirty and looking scary room chair was damaged paint pulling off the ceiling just terrible read more

Red Roof Inn - Damage chair - Hotels Near Me - Lansing, Illinois

This is the worst hotel I've never stayed at - left within 15 minutes of checking in due to the horrible conditions. The pictures tell it all - in this hotel, you'll find the sheets to have bloodstains and cigarette burns (the room also reeked of recent cigarette smoke), and I discovered both bed bugs and cockroaches within my 15 minute stay. The owners are scammers and rip off artists. Upon immediately returning to the check in desk, I was told to seek my refund through the site with which I booked. The site attempted to work with the hotel, which refused to provide a refund. Absolute theirs. This hotel and its owners are absolute scum, stay anywhere else possible. read more

See all

If I could, I wouldn't give this place any rating. It's was horrible. There was mold all over the bathroo, the toilet leaked, the AC leaked, we tried wiping up the water from the toilet and the towel came up black. No refrigerator In the room and the bathroom sink faucet was broken and wouldn't shut off completely. When we went to the front desk and asked for clean sheets and the room to be cleaned it was ignored. After 3 trips to the office we finally got clean sheets at 7pm after requesting them that mornin. When we contacted corporate about the situation we were told there was nothing they could do, it was up to management at the location. We will never stay at any Red Roof Inn again. read more

See all

The audacity of this place to even charge people for a room! A shelter would probably be cleaner! Just gross! Booked this place due to its location just to stop during a long road trip and get some sleep. The toilet in our room was broken, leaked all over tye floor whenever flushed and we were refused to be given a different room. The health department should shut this place down. Expeditiously!!! read more

Bunch of liars and their customer service, I seen a sign I called to book they told me no that's an old sign it said $39.99 weekly fridge and microwave on the sign, they told me at the hotel it's $495.00 for a week that's a HUGE price change, then I called customer service and I'm not allowed to make a complaint since I didn't stay at that location SMH SO I'm writing a yelp review SMH bogus, greedy, liars BEWARE of these companies doing this to us as people just to be GREEDY!!!! SMH BEWARE!!! read more

Don't waste your money. This is the most disgusting establishment I've ever seen. Had to change our room 3 times. We asked for our money back and they refused. Stains all over the blankets, walls- blood on the wall. Drug deals right outside our room. Holes in the wall, floor. Shower dirty and it looks like they just don't clean the rooms. Not to mention the smell...Will NEVER be back!! read more

I would never recommend this place to anyone even trying to stay for 1 night. This was my first time coming here and The room I was placed in was not in good condition and when I tried to get a refund the same night, one of the employees told me that they can't do it that night and come back to do it in the morning and when I did, the next person on shift told me that they weren't supposed to tell me that and come back for the manager for a refund. It took 3 days to get in touch with the Manager ( Jack) and when I finally went he told me they don't do refunds. They all were a bunch of send offs and I would never recommend going there. read more

See all

*** GAVE ME KEYS TO A ROOM THAT WAS COMPLETELY DIRTY!! On Sunday July 14th, 2019, checked in at this location, Red Roof Lansing, IL. at approximately 4 p.m. I was told that my requested room 226 would be available. After receiving the key card, I went around & upstairs to check in, opened the room and it was completely DIRTY not ready at all! After walking all the way upstairs and then having to walk back around to the lobby. I was given a different room which was bigger, however it was missing the SECURITY latch!! Needless to say I'm very disappointed with this kind of disorder!! HOW is it that a room can be issued to a customer WITHOUT verifying the cleanliness of it with the staff!!!? And if there was an error the staff member needs to be reprimanded! Thankfully I did not walk in on anyone else as I would hope no one would walk in on me!! read more

See all

Yall. If I could give zero stars, I would. Nobody goes to the Red Roof Inn expecting anything glamorous, but oh my gosh. This hotel is run down, dirty, and disgusting. We had multiple roaches in our room, the floor hadn't been swept, the sheets had large stains on them (that did not look washed/dried in), and it was generally a mess. When we initially checked in, our room wasn't ready and we had to ask for a new one. We were solicited by several homeless people asking for money or to use our phone, people hang out in the parking lot, and check in after 8pm is a literal nightmare. Do yourself a favor and pay the extra $50 to stay at the Comfort Suites down the street. We ended up leaving after a night because we could not stay in the hotel anymore. Gross. read more

By far the WORST hotel EVER Check in was awful, service awful, room awful, upkeep of rooms/hotel awful, environment "ghetto", bathroom tile floor awful, housekeeping awful...had to change my own bed linen...are you kidding me...??? And had to take the linens to the laundry area...are you kidding me??? 3 skimpy pillows awful, no microwave already provided...had to ask for one then wait almost an hour...awful...no PHONE in the room awful...spent over $200 for an absolutely HORRIBLE EXPERIENCE...Shame on Red Roof Inn for THIS particular location...awful I will NEVER RETURN AND DEFINITELY NOOOOO recommendations.. Please pass the word ...don't waste your time or money read more

This place was so awful. People were hanging out in the parking lot talking loudly, blasting music & drinking ALL night. They didn't give any dry towels & only have us 2 face towels, the linen looked old & dirty, and I saw a roach in the tub before leaving. Oh and the floor in the room was disgusting. It didn't look like it had been swept let alone mopped in ages. My worst hotel experience ever. read more

I don't know where to start for this review but the air conditioning broke and water was leaking on the floor, all they did was provide towels to fix it. next day some guy who is naked was knocking at my door demanding to get in and I went to go call the police on the phone but there's no phone in the room . read more

The hotel staff was ok. But I stayed 4 nights and paid the hotel directly. They double charged me and over drew my account by $700. The manager refused to refund the monies after acknowledging his error. Definitely wasn't worth this headache. Also, bathroom sink was clogged the entire stay. Housekeeping was horrible. Oh yea, the water was hot. read more

most horrid hotel ive ever been too. reactivated room key when it got deactivated without even asking for identification which is a major safety issue. there were roaches in the room and the furniture was torn up and had burn holes in comforters read more

See all

Easily the grossest hotel I have ever stayed in. Awful staff, shitty appliances, awful location, tiny rooms, and a disgusting bed. If I wasn't hammered I would never stay here. read more

Our rooms had to be switched 3 times . One room they gave me a key to... I walked in and a family was already in there .. I told the guy at the front desk and he looked in the computer and told me .. "we'll I don't know the computer says no one is in there"... like I just made it up... thank God for the women that was there helping him . After switching rooms 3 times we finally got a room that was empty , had a working tv, and a remote for the tv... all seemed well... until my car and others cars were stolen from the parking lot as we slept . read more

This place is horrible there is bugs in the rooms! I spoke with the front desk lady on Friday morning, I had the pillow in my hand that had 3 bugs crawling on them, she than say Oh those are not bed bugs they are your regular bug. As if I am okay with a bug being in the bed with me.Also every time I call I'm getting put on hold. read more

See all

From a working girl opinion this place is a hit or miss some rooms are good here & there but I rather not stay here anymore .... I kept seeing roaches don't take their roaches home with y'all read more

The main knock on this place, given its price, is the lack of good internet. I want three things from any hotel. First, a bed. Second, a TV. Third, good internet. The TV was difficult and the internet was bad. "Other than that Mrs. Lincoln, how was the theatre?" The front desk staff person was professional, but seemed to be a bit "off" when one talked more. She probably needs more sleep, best as I can tell. read more

WORST hotel ive ever stayed at. my husband and I both had to be treated for bedbugs. There's drug deals and prostitution nightly. Found used condoms and used syringes while walking my dog. no one cleans up anywhere. there is trash everywhere. the desk clerk Vanessa was very rude nasty and not smart at all. DO NOT stay at this hotel! read more

This red roof is dirty and nasty. None of the pictures that they provide online are accurate. When we arrived to the room there was gnats and other bugs in the room. There also was a pungent smell in the bathroom and in the refrigerator. Thankfully they refunded our money without question. read more

If I could give a zero rating, I would. First, when I checked in they said my reservation (made over a week prior) had been cancelled via email (sent that day while we were on the road). Second, trash was overflowing everywhere. Third, our lock malfunctioned and we couldn't get in to the room. It turned me off of Red Roof in general. read more

Can I give this place a zero stars? As others stated I just came in for a quick trip to visit someone. It was horrible. I walked in and a king bed was made, but looked like nothing was fresh, 2 pillows only. The bedding had stains on it. Place was dirty, moldy, terribly patching jobs, with peeling paint. For $8 more I could have been at the extended stay. I went into the washroom to take a quick shower. I take the one bath towel and start drying and found a small maybe pipe cleaner stuck in the towel, pink about 2 inches long. I thought well it has bristles could happen. But looked again and the towel was stained. Then I looked at the bed and it was stained. And I thought what am I doing here. I ended up sleeping in my car. It was soooo gross. read more

Want to experience something on the wrong side of the tracks? Make your reservation today. Sometimes you are looking for that off the beaten path hole in the wall. Well here you can find the holes, stains, tears, and perhaps take a beating too. (Well maybe I exaggerate a tad with the whole beating thing... Or am I?) I have stayed in several Red Roof Inns in the past and was truly expecting much more. I would have happily paid 3x the price if another hotel had been available for the evening. UPDATE: So the above review was written within the first 15 mins of entering the room. The pictures don't lie. Here are a list of some of the things encountered as we stayed the evening. We just dropped our things off initially, used the facilities, and then left to head to our meeting. We returned around 10pm to stay the night. I recommend slippers or heavy socks as the floor had hair and dirt that was easily seen on the bottom of your socks, but not at first glance of the eye. There were no towels of any sort in the room which we discovered when we went to wash our hands. (Neither bath or hand) This was okay as I brought paper towels and we were already cleaner than the shower so no need for a body towel once we saw the hygienics of the shower. As if being dirty and having broken appliances wasn't enough the paint in the room had been splattered everywhere. Over spray from a roller was on most of the appliances and surfaces. Additionally, the hinges, door knobs, outlets, light fixtures, and even the curtains had paint dripped, rolled, and brushed over them. Either someone was drunk or a preschool class was brought in to complete the "renovations" of this room. When we went to check out I saw the sign indicating this was a franchisee owner so was somewhat relieved that it wasn't a corporate location. However, I believe someone from the corporate division should be notified to review the location. We informed the desk clerk on check-out of our experience and to insure that no one accused us of taking the towels. The clerk and another employee laughed a bit and joked that whomever cleaned the room was notorious for not doing the job properly and maybe now she would get written up. I dunno, but if the person is this lackadaisical about the job, and everyone is aware of it, why are they still employed? The only positive is the clerk did give us a $20 refund for the trouble endured, but still I recommend steering clear of this RRI unless you just have no other choice. read more

See all

Worst hotel experience I have ever had. I arrived at 9am & they said my room was not ready until 3pm. I had paid for my hotel in full 2 month prior. I arrived back at 3pm and they reported that they overbooked their hotel & they are not able to refund my money. I spoke to the manager and he was in India and I spoke to corporate office & they could not assist me. I had no hotel room to stay in for the night and they refused to refund me for the hotel room I could not stay in due to the fact that they over booked their hotel. Terrible customer service from Nina, the manager, & cooperate red roof inn. read more

This place has the worst customer service! The manager Nina is so rude and has no idea how to treat customers. I had made a reservation to accommodate my family during a horrible time that we needed immediate shelter. After arriving there at 5am we were told that we couldn't check in until 11am because there wasn't a room available that could accommodate our party. However feel free to check in periodically because members check out. Ok fine we went over to IHOP and waited until 9am until going back into the office. I then encounter Nina. When I first went into the office she was very rude and short with me. She stated that check in time is 1pm and we can call through the line to see if anything is available. I then told her we are waiting in the parking lot because we have no place to go. Oh did I mention that I am from California and our family knows none in the area. Now it was close to 85 degrees in the most thickest air I have ever been in. Everyone is getting hot and sweaty sitting in the car. In the hot sun. The baby is crying so I decided to go into the office and ask if anything is ready after I calmed the baby down. Other customers were in the office so I waited to ask. As soon as the customer before me was done she started stating some office policy that doesn't allow members in the office for over 15 minutes and I needed to leave the office. I then walked out and came back into the office about 20 minutes later. At that time I set a timer while I was in the office. I was enjoying as much AC as I could. I was literally about to pass out from the heat. After Nina was done talking to her Male customers which I noticed that she was so much more respectful to and only seemed to use her customer service skills with, on the timer it was lik only under 4 minutes. I was on a call telling my daughter that I was waiting in the office getting water before the 15 minute rule applies. Nina then spoke to me so rudely while saying, excuse me are you talking to me. I told her that I had no reason to talk to her right now because I am on the phone. She then said that I'm being rude and she refuses to rent the room to me and leave. At that point I had it and yelled right back at her. She kept saying that I'm rude and she has the cameras to prove it. What? Who does that? Maybe Nina was upset that she had to go to work that day. I really dont know but I have never been treated like this by any organization that I am paying a service to. Save yourself. The people there are rude. If you can go to Joliet red roof. Atleast they are accommodating and treat customers with dignity read more

I am completely disgusted by the way the owner decided to kick me out after I paid $80 for my room simply because I helped disperse a situation where a man had a gun and beat on a woman she needed help he could have killed her and they would have had way more problems than the police making a report all the while where my room was I constantly heard loud noises and was harassed by other guests children continuously beating on my door I still haven't received my refund because they say I did not leave on time which is a lie the woman said I had until 1 pm to completely vacate the room I was gone at 12:45 without nowhere to go because they still had my money I had to find a safe place to go with a 55 gallon tank for my lizard then when I called they said I was still in the room which was a lie I want my money back and I live 3 hours away I used to love staying here and now the place is just run by completely disrespectful individuals read more

Cockroaches! Yes I stayed here and we had cockroaches coming out of the wall and for some god forsaken reason they kept following me into the bathroom! Missing hangers as in NO HANGERS, missing office chair, missing hairdryer and what looked like blood stains on bottom of shower curtain? I felt like someone od'ed in bathroom or was just murdered. Tub mold around outside bottom. I'm not SUPER picky wouldn't have gave bad review if it wasn't for demon cockroaches!! We kept all food in fridge and clothes zipped in luggage so I didn't bring any back HOME!! Get exterminator in 220 section!! If you are picky picky person pay more and GTFO! We stayed one night and hauled a** ! read more

Stayed at the red roof inn in Lansing IL this weekend and it shity! Old appliances in the room had a faint smell of urine. To top it all off I woke up to a bed bug eating at my legs. I informed management and show them proof of the bug crawling around in the bed and of course to my surprise they did nothing, didn't even offer me a discount or anything to make the situation right. Just not a good place to stay. read more

Currently staying here. Room smells of marijuana, rough around every edge, everything seems to be dirty, lowest quality room/furnishings you would expect from a motel. The backside of the door is extremely filthy. Micro fridge sitting on cloor with microwave sitting on top. Both units are dirty. read more

The staff is very nice & helpful! I left a sentimental blanket there and thanks to Vanessa and Kevin , I was able to have the blanket sent back to where it belongs ! Also The rooms were pretty & clean! read more

This is one of the cheaper motels in the area. Based on the reviews on yelp, I knew it wouldn't be a great experience. I had to stay a couple nights near this area for a business trip, so I said ok, "here we go." I was pleasantly surprised by the front desk staff who helped me out with a few perks and tips about the area. If you are on vacation and looking for a great time, this wouldn't be your typical spot. I was in and out without having to spend over a 100 dollars for a night in this area. I'm a fan. read more

Really dirty. We arrived and thought it might be decent but even the stairs up to our room were yucky. Then we walked into our room and it was 100 degrees.... Actually 100 degrees. The front desk said there was nothing they could do and they were "updating" soon. The floors were dirty and still had random chunks of things lying around.... An old wrapper or two. Sure, it was updated.... Maybe a few years ago and never cleaned very well, or maybe they have old equipment. Who knows. But ultimately pretty nasty accommodations. Pay ten dollars more to stay somewhere else. Oh yeah and both bed covers are stained. Eeechk! read more

This place was unbelievable! I've stayed at a Red Roof before and had a nice time so I never thought I would experience anything like this! The rooms are disgusting from stained pillows to dirty tubs. The housekeepers lie about having cleaned the rooms. The GM "Jay" is rude and a jerk AND they have mice! Please don't stay here! I was only there for 15 minutes and was switched into another room that was dirtier than the first and I had to threaten to call corporate before I received a refund! Absolutely gross! The pics are of the stains on the pillows, the microwave and the tub. Absolutely disgusting! read more

See all

It'll be hard to explain my experience at the Lansing, IL Red Roof Inn without sounding hyperbolic. Please, believe me when I say I'm not exaggerating about any of this. First off, I've stayed at Red Roofs before and I've usually been satisfied. They're no frills motels, certainly, but they've always been decently clean and well-managed. I've also in my life stayed in a wide variety of places (hostels, couches, the backs of peoples cars), and I am not what you'd call a picky sorts. I do not have fancy tastes. I do not expect a hotel room to be immaculate. Our room at this Red Roof Inn, however, was too much. I wound up leaving halfway through the night and sleeping in my car. Why? The smell. This--it smelled very, very strongly of urine. Now, I don't mean it smelled of urine in the sense that maybe someone peed in the corner a couple of days before my arrival. I mean that it smelled *deeply* of urine, like the whole place had for years been marinating in pee. The pants that I was wearing while sleeping in the Inn's bed smelled so horrible that my girlfriend insisted on throwing them away instead of even attempting to wash them. I'm not kidding. It was that gross. My throat hurts from having slept there. The front desk didn't care about the smell, or about any of our other room's other problems.(Our requests for other pillows and towels was ignored, the walls between rooms were paper thin, the radiator made a rattling noise that sounded like a dying rabbit--but, seriously, all these problems were secondary to the stench). read more

My husband and I thought this location was convenient, on December 31, 2014 NEW YEARS EVE due to party area. We arrived at Red Roof Inn in Lansing @4pm, the toilet was stopped up and it took four hours for a guy to come and rod it out. The mgr. came up an hour prior to witness the complaint. He used his foot to flush the already full toilet, causing urine to over flow everywhere. Also, there were white dried stains on the top spreads and hairs on the sheets. One set of towels, one set toiletries in the rm. We requested another room to no avail. Of course nothing's available the night of celebration. We will not return. We told our friends, family and coworkers. read more

Very Affordable for a night or two, rooms are not the cleanest, not the comfiest, not the best looking, but you get for what you pay, you can drive to Chicago downtown and pay 500% more for a nicer room, I would stay here again read more