1) We ordered and paid for 2 kegs of their Paradise pale. The delivery note even has "2" printed on but they decided just delivered 1 to our wedding reception venue without notified us.
2) We couldn't get through to Redchurch on our wedding day (27.06.2015) to rectify the issue.
3) The day after the wedding, we managed to speak to Redchurch and they apologised but without any reason why they did it to us on our wedding day. We accepted their offer as compensation for their mistake - a refund immediately + couple cases of their beer + free drink on the house for an evening.
4) We had to chase them for our refund. They never deliver the beers as they promised. We aren't interested for the night on house anymore.
5) We had so much B.S. from Redchurch.
We just like to say ALL THE BEST IN THE FUTURE REDCHURCH. GOOD BYE.
Date: Tue, 7 Jul 2015 17:19:42
Mark
We are glad that the issue is solved. Nick and I accepted the apology and appreciated the compensation offered from Redchurch.
Delivery address:
"Full name and address deleted for privacy"
Many thanks
Megan
Date: Mon, 6 Jul 2015 14:55:59 +0100
Hi Megan
i've just gotten your details over to the boss for a refund, sorry i missed your email last week as the accounts emails don't come directly to me it took couple of days to sort out.
i've asked for A 20% discount to be applied to the one keg you received and if you send me your address i'll send a couple of cases to apologise for the mix up.
i'm truly sorry that our mistake effected your big day
sincere apologies
mark hislop
mark@theredchurchbrewery.com
+44(0)7588309835
Date: Sun, 12 Jul 2015 23:56:44 +0100
Hi Mark
We are still waiting for the refund in megan's santander bank account. Also the 2 cases of redchurch beers.
We are not very happy with the way redchurch has dealt with our case.
You make promises and tell us how sorry you are that this happened, but you still delay on making good, worse still you do not even refund us the money you owe. Its a bitterly dissapointing way to handle a major error on your part.
I ask again for you to refund us the money you owe and offer you this last chance to make good, if the refund and other promises you made are not sorted by the end of the week you leave us no choice but to seek legal action to rectify this.
Regards
Megan
Date: Mon, 13 Jul 2015 10:07:08 +0100
hey Megan
i've passed on your details to the accounts so the refund will be processed with the payment run this week.
we're a small team here and extremely busy. i understand this matter is important to you but we have hundreds of customers/orders to deal with every week and therefore it may take a few days for you to get to the top of our to do list.
we're currently out of paradise pale due to the level of demeaned on our tiny little brewery which is why you've not received the beer since you sent me your address on wednesday, and it probably would have taken till this week even if we did have it.
i'm sure we'll get your refund sorted by the end of the week, not so sure about the beer. but i'm very sure legal action won't be necessary
mark hislop
Date: Mon, 13 Jul 2015 10:07:27
CC: mark@theredchurchbrewery.com; tida@theredchurchbrewery.com
Dear Megan,
I understand from Mark Hislop, my sales manager, that you called today in connection with the above.
I recall a conversation last week during which I confirmed that a refund would be made and that we would provide some bottled beer as a gesture of goodwill.
I now understand that you have made threats of legal action, albeit unspecified, and this of course concerns me greatly. I would appreciate it if you could kindly expand upon your perceived cause of action against my business and explain the quantum of damages that you would be seeking in these proceedings. Once I have your views on this, I will be in a position to comment further.
Yours sincerely,
Gary Ward
Managing Director
www.theredchurchbrewery.com
t: 020 3487 0255
275-276-Poyser Street
London E2 9RF
@redchurchbrewer
Date: Mon, 13 Jul 2015 22:14:24
Hello Mark
Thanks for shedding light on where we are at with all of this.
I understand that the money we spent was very little to your business, but it was our wedding so it was a bit of a disaster as a result of the mistake.
We are very disappointed to hear that the paradise is out of stock for a foreseeable future. We are happy to settle the case if Redchurch refund the whole purchase and we do not require any courtesy beer or visit.
Looking forward to closing the case this week.
Regards
Megan and Nick
Date: Tue, 14 Jul 2015 10:23:47
Hi Megan
the refund of £122.40 has now been paid into your account, covering 1 keg and 20% off the other
as i explained to nick, were really sorry it had a negative effect on your wedding and only wish we'd known the delivery was wrong and could have sent beer on the day.
i'll get some paradise pale out next week at the latest for you.
all the best in the future
mark Hislop read more