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    Reeses Barkery & Pawtique

    4.5 (19 reviews)
    Closed • 9:00 am - 6:00 pm
    Updated 1 month ago

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    Annamarie G.

    I am so happy I found Reese's! I ordered a large peanut butter paw print cake for my dog's 1st birthday. Not only was it adorable but my dog loved it! The staff is awesome! Their selection is great as well. I bought homemade treats & my dog loves them. I will gladly travel the 30 mins to return!

    Amy K.

    Today I had the opportunity to visit Reese's. We have been long time customers and recently ordered a specialty cake for our dog. She was diagnosed with cancer and we have her resting at home. I ordered 2 cakes our traditional bark day cake (early this year due to her Diagnosis ) and also requested a specialty cake both were 24 hours prior to pick up. When I picked up the cake they knew something was wrong. I broke down and shared our unfortunate news. The kindness and compassion they shared was heartwarming. Spending time to speak with me and then offering word of encouragement to me and our family. Thank you for being there for our family.

    Bullet' 13th Birthday!

    This place never fails to deliver! From the treats, toys and food to the knowledge and expertise of the staff. We got our first cake for our good boy and he absolutely loved it!! A great recommendation of peanut butter and bacon from the staff. Such a gem to have so close to us for our fur babies!

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    2 years ago

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    2 years ago

    Great service and interesting items! Appears family owned and operated. Very nice experience.

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    Pet Supplies Plus Wauconda

    Pet Supplies Plus Wauconda

    (16 reviews)

    I had a very disappointing experience at Pet Supplies Plus in Wauconda…read more I purchased a play cable that ultimately did not meet my needs. I opened the package and began assembling it, only to realize it was not the correct product for what I needed. I returned to the store shortly afterward to return the item, expecting a standard refund. To my surprise, I was informed that I would not receive a full refund because the package had been opened. At no point during the purchase process was I advised of this policy, nor was it clearly communicated on the packaging or receipt. Had I known that opening the package would result in a reduced refund, I would have made a different purchasing decision. The employee processing my return stated that the store is franchise-owned and that there was nothing he could do regarding the situation. While he was polite, the lack of flexibility and customer-focused resolution was frustrating. What made the experience even more disappointing was that I was prepared to purchase several additional items during that visit--items totaling considerably more than the approximately $17 that was withheld from my refund. Instead, I left the store without purchasing anything. Based on this experience, I will not be shopping at this location again and would not recommend it to others. Customer service and transparent policies matter. For those in the area, I have had a much better experience at Petco in McHenry, where I felt valued as a customer and was treated fairly. Hopefully management will review its return policies and improve communication with customers to avoid similar situations in the future.

    I placed an order with you pet supplies in Wauconda yesterday before 1pm! Where is my order I never…read moregot it but you had no delay in charging my card for it though. Answer your phones pet supplies plus in Wauconda at least answer your phones. I know you're a franchise but that doesn't give you a pass to avoid customers that have paid for an order and never received the products.

    Reeses Barkery & Pawtique - petstore - Updated September 2026

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