Owner over sells the grooming quality with years of experience. I can't give more than one star…read more The cut was that bad with one inside of ear nipped. Sorry I get no pleasure giving low reviews. You earned it. That tip bs should be removed from your pricing

I brought my dog in for a nail trim and they were super friendly. They squeezed me in their busy…read moreschedule to accommodate my needs. The service was very quick and the quality was great! Thank you!

I came here with my little one to get crickets for a little toad we found in our yard a few weeks…read moreago. My wife asked me to get 120 crickets, which seemed like overkill. To my surprise, 120 is just enough to feed a toad for 2 weeks. Here, the small crickets are $0.09 each if you get over 60, we walked out spending just under $12. Not bad. Regarding the staff, only positivity and smiles coming from these employees. We were there close to closing time so we saw some cleaning and closing tasks being taken care of professionally. They have some lizards, snakes, amphibians, birds, gerbils, and fish, and plenty of food and accessories that you need for your pets. I'll be back for more crickets in 2 weeks... and I'm thinking about getting the boa constrictor they have in stock!

I had 2 separate orders. I finished with first purchase as I had a separate coupon and then I…read moreadvised the bag of food for second transaction had a 10 reward and 10 off for members with purchase. I was told I had to go grab the 'code' off the tag to ensure I was a member to get offer. I explained I just gave you my phone number from previous purchase and I used my member $10 reward for that previous purchase (proves I am a member) and now I am to get out of line, run to back of store to take a picture of the code on your own store's barcode tag so I can get the reward advertised? Yes, according to Christina the cashier as well as the manager, Erik that I was supposed to get out of line and go back and take a picture in order to claim. (Not like an employee or say a manager just standing there could offer a solution by getting the code himself as my previous purchase wasnt even in bags for me yet) I regrettably do so and came back and stood in line to finish transaction and made the comment "that your system is so asinine" to which Erik stated "you don't need to use that kind of language." I had to educate this older gentleman that in no way is 'asinine' a bad word or inappropriate. I asked him if he knew what it meant with no response from him and proceeded to tell him exactly what that word meant. I received no apologies from Erik for his rude comment and was stunned by his lack of inappropriate managerial actions/words. I won't be returning to this location by supporting this particular franchised location.

Just purchased some mystery snails in a variety of colors and sizes. Great set up super friendly…read moreand knowledgeable! I will be coming back soon to purchase some shrimp!

I took our daughter's dog Kira here for a nail Trump and buffing. The grooming staff did a great…read morejob and they were very pleasant. I work during the day so getting her to a pet place is usually only possible on the weekends. I visited on a Saturday which was great. Also, the PetCo in Dundee doesn't take walk-in's for nail trimming/buffing - the Algonquin location does. This will be our new PetCo home store because a walk-in nail trim service means no more listening to dog nails click on the floor while I wait for an appointment. I definitely recommend this location.

Medium sized birds are sharing an enclosure with a divider that is meant for 1 bird !…read more The baby bettas need attending to barely surviving in those cups! The bathroom was also dirty! Wanted to buy crickets lots of them were dead! Wanted large feeder goldfish sold out!

Great family owned spot! Very helpful every time I come in with any questions I may have.read more

A young man from Fish Island, Eugene, came to my home and removed a horrible amount of green algae…read morein my 36 gallon aquarium. I learned a lot from him. He showed me the best green algae killer device on Amazon. All is well now!

This store is fantastic. The staff and ownership here is very enthusiastic and eager to share their…read moreknowledge. They've got everything you'll need from species specific birdseed to houses and other accessories. On this trip we left with a new feeder + feed and some high quality suet. Definitely five stars for Flying Friends.

I moved from a high rise in the City of Chicago, out here to "the country". one thing I missed in…read morethe city were various types of birds. I wanted a bird feeder, but wasn't sure what type of setup I needed, so I contacted a local birder who recommended Flying Friends. Eric at Flying Friends recommended a setup and various types of feeds. He assured me that the birds would show up and told me what species to expect. Sure enough, after a week or so, I started getting visitors. We have had lots of house sparrows, house finches, black capped chickadees, red-breasted nuthatches, and an occasional woodpecker. I'm glad I went to Flying Friends. Eric is very knowledgeable and helpful. If I had not gone there, it would have been hit or miss.

Every time we bring out cat here for boarding, our guy is very happy and not stressed at all. You…read morecan tell they actually like the animals and genuinely care about their well being. I appreciate what they do and will always bring our cat here when we need to do boarding!

Nestled between Home Depot and Ollie's, PetSmart store, grooming, pet hotel, camps and certified…read moretraining is here! Fun browsing, learning and shopping. It did not disappoint. Thank you!!

Very pleasant and knowledgeable staff. Their products are top-shelf but you get what you pay for…read more Over the past twenty years, I remember various companies like Purina having to recall their cat food because it was contaminated with non-edible material that caused the pets to die because their kidneys shut down. You are NOT going to have a problem like that with Thomas Tails. They actually research their products and it shows. There is a couple we pass on our street when walking the pets and my wife mentioned the Stella and Chewys food to them because they said their dog was having problems with sore joints. They tried it and when I saw him the other day he looked like a new dog! His head was up and he actually looked happier. I don't know what they were feeding him but the RAW diet makes a big difference. I don't want to sound like an infomercial but its true.

Always a pleasure doing business with this family owned pet supply store. Employees are…read moreknowledgeable and are always willing to help!

This is one of the cleanest, well stocked and knowledgeable stores in the immediate area around…read moreAlgonquin.

This place is in Elgin and we make the 1 hour drive from Chicago to buy and check this place out …read more Employees are very helpful and informative. the place layout is amazing every wall has something interesting to see and helps to give you ideas for your tank from all the different aquariums they got all around the place . My brother is good friends with the owner and he does his best to make his customers happy . He even went out of his way to buy an adapter to have in his store so my brother can fill up his C02 tank with him . And explained to us how it worked . Worth the 1 hour drive and will be coming to Zooxae for our future aquarium needs .highly recommend to check this place out

Friendly and knowledgeable staff. Check Great selection of…read morelivestock. Check Staff using a Finding Nemo reference. Check Helped immensely with my pending saltwater tank. Check Awesome place we will be back.

This is a great business, I'm always treated like family every time I walk into this store. The…read moreowner and his daughter are the real deal and they know their stuff.