My first experience here was for an updo and unfortnatly it was so bad I had to take it out when I…read moregot home - it was clear that this girl had no experience with updos and I do not think they should have allowed her to try on me, a paying customer. My second expierence was coming in for a manicure and the person could not do french tips, I have never encountered that before because it seems like a very basic "design". My third and final experience was recently when I was given a gift card for a mani/pedi/massage and I was not interested in the massage as I do not like them, but it was a gift, so I asked if I could use the remainer of the balance after covering the mani/pedi on a different service and they said no. So that is why I am leaving this review because that is poor customer service. I have not left a bad review prior even with my bad experiences because the staff has always been SO nice. But this time it was not a great experience due to customer service. Additionally, my GEL manicure started chipping in TWO days, whereas I have gone other places where it has lasted me 4 weeks. So I believe they are either not training their staff well, or they don't use quality products. Which for how expensive it is there, they should be doing both of those things. I would not recommend going here, unless you are in a pinch. Still leaving two stars because the girls who have given my services have been very nice and I think that is worth mentioning.

Overall this place was just okay to me. I went on a Saturday and it was very busy. The music was…read moreloud and a few stylists were pretty loud too. Not exactly what I was hoping for in a "day spa" vibe. My stylist was Chelsea. She was pleasant and didn't talk too much, which I appreciated since I told her I was looking for some downtime. I'm happy overall with my cut, but sort of felt rushed by her. I've noticed several split ends since too, which is disappointing since I told her I wanted the ends cleaned up and healthy. She did a very nice scalp massage during the shampoo though and did a nice job targeting products that I might like.

I came in for a cut and style with sarah. i showed her my references and i was given microbangs and…read morea Dora bob. absolutely my hair was BOTCHED. when I had emailed asking for help, I was ignored for a month UNTIL I left a negative review on their page. They replied in email with a "suggestion" to have the SAME girl cut my hair, who she was the one who had ruined it, as a "solution" to her botching my hair. so I didn't reply because I was appalled. so they replied to my review snarky like it was my fault, and left out details of our conversation. NEVER go here. They will ruin your hair and will not help you when you speak up til it's a problem. (Photos) left is me after the haircut and the right is what I asked for.

My fantastic stylist Janey has been working on my hair for many years. Shes the only person I trust…read moreto work on my hair; both cut and color. Her vibe is absolutely amazing- she's very inclusive and welcoming, just what you'd want coming in.

My first session with Sarah, I came into the salon literally in tears, worried about cutting my…read morehair for the first time after having lost about 70% of it during COVID and experiencing a terrible haircut previously where the person thinned me out. The second she saw me, she sat me down, listened attentively and compassionately to my hair journey, and used our first thirty minutes just comforting me before even pulling out the scissors. She spent the entire session learning about my curl routine and educating throughout to help me get to my curl goals. I told her I was really hoping to grow my hair back out, and she was so attentive and never cut a strand or curl without asking for permission/giving reasoning why the cut would be beneficial first. I have truly never felt more cared for in a haircut session and it was truly a corrective experience! By the end of the cut, I was so happy that she was able to maintain my length while also giving me the volume I was looking for! Sarah went above and beyond for me. Not only did she spend 30 minutes listening attentively BEFORE the haircut even began, she followed up on multiple occasions, sending personalized Christmas cards and not only remembered me 6 months later, but remembered details of my story. She truly has a talent of giving you her full attention and making you feel special and more yourself by the end of every haircut. I have grown up with curly hair my whole life but it wasn't until I started seeing Sarah that I truly learned how to manage and maintain my curls in a healthy way! She has helped me so much in not just my curly hair journey, but also my hair growth journey as well. I cannot say enough about how amazing Sarah is! I wish I could give her 10 stars! I highly highly recommend her!

Sarah Laux at The Curl Suite is very customer-service oriented. She takes extra time to explain and…read morelisten to her clients. She is an excellent colorist and gives great haircuts to women and men. Highly recommend

They were very nice and friendly and I really enjoyed it and I would recommend them I will be back…read moreagain

Whoever answers the phone is extremely condescending. I have called twice to see if they had…read moreavailability and both times the person was just flat out rude. My husband called to book a service for me and it was even worse for him! Way to put people off before they even receive a service...

I love this salon! The women I have met who have cut & styled my hair are skilled in their…read moreprofession and fun to be around! My one critique is that a couple of the stylists should keep their workstations, hair tools (i.e., brushes, combs, flat & curling irons, blow dryers, etc.) and other products that they use on the public cleaner.

As a new client, I had a 60 min massage by Alison..she was extremely friendly and listened to my…read moreailments so she could tailor her technique to help relieve some pain. I booked a foot massage for the next day and can't wait to book her again for another full body massage. She is now my "go to " person for services. The front desk was also very pleasant and helpful.

This place is suppper cute! I also had an amazing experience here! I was greeted and welcomed as…read moresoon as I arrived and I noticed all my favorite brands of beauty and hair care gorgeously displayed as I walked in. Jenna, my friendly esthetician was also very prompt to see me and brought me to a clean and cozy room for my hair removal. She used sugaring technique, which for those who might not be familiar, is very difficult and if done incorrectly can be a not so pleasant experience. However, in my 10 years of waxing I can say this was in my top 3 greatest experiences. Jenna was friendly, welcoming and also extremely skilled in her technique. It was not only painless and quick, she got every last hair! I was seriously telling her I loved her! Haha trust me if you wax you understand. Anyways this place is wonderful and I totally recommend it! Thanks again Jenna - I will 100% be back!

BEWARE!!! I'm a huge supporter of small business! That being…read moresaid beware of Shapers The Salon & Day Spa! I recently moved back here and had done business with Shapers 15 years ago. I really enjoyed the environment. I came back and purchased a whole new line of products for my whole family right before Christmas. The lady that helped me was nice and helpful and said if I did not like any of the products to bring it back. I spent over $400 + that day on just products. Fast forward to today....I finally used up my old products and started to use the Aveda products about 1 week ago. Only two items I didn't care for after several uses. Mind you, I didn't use much of the product each use. They both were practically full. The lady at the counter was new. Silvia Garcia who apparently is the owner of the this store told me non of her ladies told me I could bring back the products if I didn't like them. Then told the new girl to call Don and see if I could exchange them. As Don told the young lady yes I could exchange them as they were barely gone, Silvia Garcia started making comments that I probably put other shampoo in there to make it fuller etc. I at that point was so appalled, that I said you have called me a lier and are accusing me of putting different shampoo in this bottle I want to return. Silvia said no, no I'm not saying that at all then started raising her voice at me and telling me that I was disrespecting her in her own store and that she will not refund the nutri plenish and Blond shampoo and said you are going to take this back home and LOVE it! I said I brought it back because I DON'T love it for my hair. I said WOW I can't believe this is happening. She said this is WOW and took the two products I was exchanging for and said now no exchange!!! Mind you my exchange was for products of lesser value and I am generous and was not looking for them to make up the difference! Silvia stormed off AND left that poor new young lady there to remedy the situation after insulting me on many levels and had to call Don again confused on what she was supposed to do! I will say this....Don appeared to be very patient and understanding and kind to the new employee! I have NEVER been treated like a second hand citizen like that before by anyone especially a business owner that I had spent A LOT of money with. I feel sad and have empathy for the new employee. I will find a new place to shop where I do not have to deal with Narcissistic behavior!!

Rainelle (?) listened AND HEARD exactly what I had to say. I've been to the brow butcher more times…read morethan I care to think. She took my concerns seriously and turned my COVID brows into perfection. Browwow!! Thank you, Shapers! 6 stars if I could!

I agree with Midge. Coco does a great job at a modest price. She is a wonderful asset to…read moreBridgeport.

I started seeing Coco many years ago when she worked in the salon at Meijer's. She has always done…read morethe best job of anyone who has ever done my hair. I highly recommend her for everyone. I am especially impressed with her care for and rapport with the elderly. She is a special lady...one of the best!

Have been a client for 26 yrs. The stylists are top notch with years of professional training and…read moregreat service. I get constant compliments on my hair. Would never go anywhere else.

Don't waste your money on shitty workmanship that they do not stand behind! I only stayed loyal to…read morethem because I liked the ladies that work there. I tried to overlook all of the mistakes with my nails and my hair for two years. I have reached my limit with a salon that cannot even put a roof on their building! It looks like a piece of shit from the outside! It is not welcoming or comforting to be there!