Very disappointed that Regence has followed a business plan based on greed. Bumping GLP-1 copays from $30 to $99 on January 1st is a misguided and greedy change. Yes, a lot of people are on them now. But you will SAVE money down the road with people being healthier; less complications from obesity and diabetes and fewer medications. You saw an opportunity to screw your clients and pounced on it. These moves are why industry leaders are being targeted. read more

I purchased a "policy." At least I thought I did. After weeks of phone calls, they still have not sent me a policy, except for a document with the wrong inception date on it. It's not available in my account information; my agent can't get it. Do they really have a policy? What am I buying? VERY dissatisfied & am planning on canceling if I can keep my old insurance with Humana. read more

A perspective from the provider office: They are impossible to work with. Tried to get an authorization through the online portal which returned a result of "not able to respond at this time, please try later." 5 days later and several attempts each day, same response. Tried to call and was told I had to fax request. They replied to the fax that it was received but cancelled because I did not use the preferred online method. Finally, I got them to look at the request and they denied it claiming the codes are invalid. The codes are definitely valid codes as per the AMA. They said I could not speak to someone in the medical management area in person about this and that I must send in an appeal stating the the code is valid. They could simply look it up and see that it is valid. They want another 2 weeks to decide if they should reverse their decision which is after the scheduled procedure. Unfortunately, the family cannot afford to continue with surgery if it is not going to be covered and they have cancelled. Just some insight as to how Regence treats their members. I would try anything other than this company is you have the choice. read more

Time after time, my wife battling breast cancer and spinal injuries and on Medicare with supplemental insurance with Regence Blue Cross calls so-called customer/patient services with this organization and is subjected to consistent indifference, ghosting speech, excuses, ignorance, and downright punishing treatment. These people should find work with an exterminating company because that's what they excel at: exterminating any competent, courteous treatment of patients whose premiums help pay for their incomes. What a waste of time and money dealing with this outfit! read more

I have had this health insurance for over 30 years. As of January 1,2026, it turned into something worse than United Healthcare. The prior approval requests are overwhelming, with impossible demands. I have had two prior approvals denied in January for the first time in over 30 years. BCBS is using for-profit, CVS/Caremark as their pharmacy benefit manager, and their customer service representatives are rude and mean. BCBS also is using for-profit Teledoc Health for glucose monitoring. I received an email from Teledoc Health wanting to know my medical history. I found out they sell this information to others. read more

Regence Blue Shield steals from the folks they insure. Regence terminated my policy on January 4th 2025 due to late payment. I begged them to allow me to make payment and keep my January coverage. They said it was impossible and I would have to reapply for coverage through the exchange with a Feb 1, 2025 start date. Nothing would change their mind. So I cancelled all my doctors appointments, reapplied, made payment on Jan 4th for Feb 1st and signed up for autopay. The next thing I hear from them is that my autopay has been canceled. this tipped me off to the fact that they had cancelled my account AGAIN! I spend hour on the phone trying to straighten things out, but long story short now on 2/13/25, my only option is to pay for the month of January as well -even though they cancelled my service, sent me new cards and new ID numbers , and told me I had no service for the month. Because in the end all they want to do is take your money and offer you as little in return as possible. Our healthcare system is beyond broken. read more

Highest co pays I've ever had. I've never needed to pay $30 for a generic rx prior to having these "people" as insurers.

Very disappointed they used a doctor by the name of Ethan Rosenberg MD who is an anesthesiologist to review a cancer patient DNA test testing and allow them to make a decision on a claim Who also doesn't have my medical records in full because he's he shouldn't even be a reviewerThis shows you that regions use medical doctors and practitioners that are not experts above oncologist or the specialist this patient and several of us that are cancer patient stage four decides based on medical practitioners who do not have they're making reviews and decisions on even after several appeals to their decisions and instead it's all about money obviously it's not about our living in our years that we paid for this insurance out of our pocket it's all about the money they have to pay for us to live. You can bet that when you give me a challenge to prove that you're compromising your decisions through medical practitioners that this patient is going to ensure that every cancer patient puts a review on here about how you're Miss and don't ask me for a number to call me because every time that's worthless I get nothing. It took me three weeks just to get a name, but I will continue because I value living. You have someone making decisions that has no training above the experts that says everything. read more

Regence BlueShield - The third appeal on this claim and the doctor who's making the decision obviously its$$ as he is not above gnom or oncologist experts - Health Insurance Offices Near Me - Renton, Washington

Can't believe they're asking for a refund on $60 they sent me last year that I had to pay to the doctor. So basically they're stealing money from me. Also couldn't pay online so had to go buy checks to send this in. Insurance is a scam read more

Like having no insurance at all, but slower. I have a prescription for antibiotics, but found out that they aren't covered until next weekend. The doctor prescribed them, the pharmacy has them, I need them, but my insurance doesn't want me to have them for another week. So yet again I pay for healthcare out of pocket. read more

Poor service. Poor communication. Massive wait times to contact them. Slow processing of requested services. Inability to communicate with other providers promptly and effectively. Inability to relay information in a timely manner. Inept management. read more

Absolutely the worst Customer service when you have to call Offshore, Asia, India, etc. They train them to take your call then do nothing to help you, and you can barely understand them. I have been a Medical biller for over 25 years and this is the most frustrating insurance company, UHC a close second to deal with. This is Regence way to keep the $$ in their pockets so they don't have to pay out in Claims. If I could I would rate them -20 stars. read more

This is the insurance co I have been provided by work (by three co's over 20 years). They have never denied a claim and I've had an assortment of medical issues you NEVER want. Ambulances, surgeries, specialists, emergency room visits. Also - the more mundane PT for knee pain, massage for back pain. Not sure what coverage you all have been provided but I have no issues with Regence whatsoever. read more

I am incredibly frustrated with the customer service, as well as the constant denial of services that I am in need of. On my third appeal for physical therapy services an outside reviewer was appointed to review my claim and overturned their denial. During the appeal process I paid over $,1,000 out of pocket to pay for my therapy. After the overturn 1/13/25 they said I was entitled to be reimbursed. Well it's now 5/29/25 and less than half of that has been reimbursed. Every time I call, I get another run-around about they are waiting for someone either in my provider's office or in their own organization. I will be leaving this disastrous program for Medicare soon, and it can't be soon enought for me! read more

Hate this insurance. Doesn't cover anything I need in full. It's actually making my mental health worse just trying to find service through this scummy insurance company. read more

Beyond awful, another sucking vampire squid of an organization. Everything is delay, deny, defend. You can never get a direct answer on anything, they take days to respond, costs are absurd for what little you get and plan on fighting for every single thing regardless of your health condition. I could not get pricing on anything. I had multiple scans and their answer to my question on what it would cost was the equivalent of "trust me bro". Just plan on dying as nobody in this organization will lift a finger to help. All insurance in this country is absolute fraud. read more

Worst health care company ever is right. I thought I'd give Regence a chance, not knowing that it is STILL THE HORRIBLE BLUESHEILD. I'm sure if you look way back to whenever I complained about Bluesheild here on YELP, you will see that my complaints now in a different state are pretty much the same. You see, this group SAYS they are an insurance company. What they are is something closer to professional gaslighters. Over and over again the diagnostic codes just "happen" to be incorrect so you spend hours...not just one day but for months...trying to correct things, only to be told, "We are so glad you called. I'll fix this...." Hilariously, no. Not fixed. I am going to see this through, jump through their hoops to get the coverage I paid for, then I will never ever ever trust the name Blueshield again. read more

Every year, my insurance from them gets worse and covers less and less with increasing copays and premiums. Now the newest trend is to bury my doctor in prior authorizations for all sorts of medication. Unethical company. read more

This is by far the worst health insurance I have ever had. They are nothing but a bunch of fat-phobic criminals. Did you know that they can refuse to pay for an office visit with an in-network provider if you are diagnosed with obesity? I was absolutely flabbergasted. When I reached out to their customer support to figure out what was going on they also said that once I get that diagnosis, they won't cover any lab work either. What the hell am I paying them for? They also don't cover any kind of obesity care at all. You can't get weight loss medication unless you have type-2 diabetes. So yeah, let's wait until people have an incurable condition before covering their meds? How does that make any sense at all? By the way, my policy says that they do cover those meds if certain criteria is met but they will keep denying coverage anyway and the customer support doesn't help at all. They are just there to take your money and deny you coverage. Avoid at all costs. read more

Worst health insurance company I have ever used. Their prescription coverage is non-existent. When you have a question on premium payments they will insist the "subscriber" call, even if you are a legally wedded couple. Glad I never needed them for any emergency room care or I would be dead waiting for customer service to help me. I have over 35 years of experience with employer-based health coverage. Shouldn't be this hard to get care from the government health exchange. read more

This company has the worst programs I have ever used I have not been able to access my account since I joined in 9/23 till now 1/24. Impossible even for the Insurance commissioner of Washington to get resolved. Ridiculous and impossible to deal with. WARNING STAY AWAY FROM THIS COMPANY!!!!!!!!! read more

Painful insurance to work with. Continual changes and questions concerning prescriptions and coverage My employer and I pay a significant amount of money for very poor service. Bad luck for me as open enrollment ended. Next year I will definitely be changing. Be cautious if you are considering this provider. read more

Horrible customer service. Denial of coverage with zero transparency. Inability to answer coverage questions.

There's literally no point in having health insurance when companies like this are who you are forced to use. Nothing is covered, everything is additional out of pocket expense. Might as well not pay them and pay the provider directly. The claims processor job is to only deny claims so they increase profit. It's gross. read more

Customer service for out-of-network office naturopath visits/massages are constantly denied despite covered on my Carpenters Health plan AND all the information needed for claims is given to Regence via the patient portal. One massage will be covered and reimbursed months later... then I have to call/complain/correct them to get the next visits covered despite the same super bill by the same provider and claim form is always completed correctly. I swear they purposely don't want out-of-network providers who are often much better/thorough than the in-network providers that I have seen for various medical intervention. They also would have kept thousands of dollars in my reimbursed medical expenses if I weren't harassing them! The DEI hire Pat (special needs voice--Downs?) that I spoke to took 40 minutes to explain and guide her to my issues then she screwed up by calling the billing number for Quest rather than the phone number that I gave her. Nothing against special needs as I have an autistic daughter but they should not be in jobs they can't handle! I ended up having to call Quest directly and found out that they had an error in my bill (8 months overdue) so it was dropped from $228 to $65. I refused to pay it as I know these companies have incompetent people working for them! read more

Worst insurance I have ever carried! My employer switched to Regence and my out of pocket on my insulin pump (type 1 diabetic) went from $135 per month to $1225.75 per month. On top of my premiums and the price of insulin needed to survive. Do they really think ANYONE working a full time job can afford to pay this?! I guess they would prefer to treat CKD, blindness and limb amputation. What a complete and utter joke to even call it insurance! read more

Seeing an average of one star from 54 reviews (at the time of this review) elicitted a sigh of relief. This is the absolute worst and most offensive insurance company in the country. It would be really difficult for any health insurance to be worse. My after market used car insurance was better. When you live out of the state of idaho but on this insurance, they tell you to submit through "local blue". But when u or your doctor ask them what that process is or even who a first point of contact is. their response is "I don't know". The first rep responded as such, and to be sure this wasn't a one off , I called back, got a different agent, and she told me the same thing. They had already told my doctor, so that is three of the same response So then I said "OK well my doctor said that I have to submit the claim on my own" and the third agent quickly rattled off that process. Ps, my doctor is in network. Between this and constantly rejecting covering procedures my wife has been having for a decade (every single time despite approving the previous time), it's just bizarre. Never experienced anything like it. And I won't bother getting into the awful actual coverage and sky high co-pays etc. read more

Automated system was horrible. When asking for assistance they never help, transfers to the wrong facility. ask to call another company, then they ask to call back the same company. Never answering a providers questions. Claims denial, poor service. Overall a bad experience and insurance company. Please do not get this insurance. read more

I am a healthcare provider and I loath this company more than most things in life. Their customer service is horrible, their policies and practices are horrible, their leadership is horrible. Everything about this company is a thinly veiled scam to deny claims, mislead customers, and further overburden the healthcare system through their greed. I would NEVER encourage a client to willfully choose this company for even their worst enemy. read more

If I could leave zero stars I would. Everyone at my company is having issues with claims being denied. Basic claims! Regence denied my claim for vitamin D blood work. Stating it was not medically necessary. A couple things wrong with this. Don't forget, you're an insurance company, it is not your job to tell me nor my doctor what is needed for me and my health. I have NEVER been denied blood work. I get blood work done every 3 months due to medical reasons. If I run low on D, I get very sick, therefore I must be tested often. My doctor sent a letter as to why it was needed and they still denied my claim. You're doctor knows more than mine? I think the F not. Vitamin D testing is needed and everyone should have access. See https://www.webmd.com/diet/guide/vitamin-D-deficiency. It is not just used in specific diseases or medical issues. You can find plenty of info as to why their "findings" are very outdated. Step into 2020, Regence Thankful I'm starting with a new company. I welcome my old faves like BCBS and UHC. Things were simple with them. Employees have relayed these issues. Regence will be losing a large companies business come 2021.‍ read more

TERRIBLE TERRIBLE service and company. They canceled my insurance because of a credit card issue without any warning. Their support team is condescending and rude. I would stay away from them. read more

I wish I could give zero stars. I have had to pay for necessary tests through this terrible company and I get to pay almost $400 per month. They are completely worthless. Their customer service representatives cannot even answer questions. They expect me to have the treatment code and be an expert in medical billing. What are they there for? Are they not supposed to be the experts. Why do I have to know all this just to use a service I pay for. I will be cancelling my service at the earliest enrollment period I can and I wish I could give negative stars. Worst company in a field of terrible insurance companies. read more

Have paid no claims since we got this insurance when we moved at the end of July. They kept saying we had our former insurance and we did not. Delay tactic after delay tactic. It is almost like we do not have insurance although on paper we do. Hard to believe but Kaiser is much better than this. This is the worst insurance we have ever had. I actually had to file a claim with state and they sent a letter to them. Bad ethics, bad management read more

Remember when RBS was a good insurance Co.?? Yup, I'm that old. Took 45 minutes on hold to find a patient's copay for a PCP visit. I'm so looking forward to when Ins Cos and their liability shield companies like Availity and CAQH go out of business and everyone only has to deal with medicare. read more

Well I'm in a lot of abdominal pain ...couldn't sleep needed some advice about going to emergency room or not...and was hoping to call the 24/7 nurse advice hotline through my insurance. I call and it's not open?! What does 24/7 mean to them? read more

Regence Blue Shield refused to pay for Prezista, 150 mg x 8/day for an adult. The reason for using 150mg/day x 8 is that the 600mg x 2/day contains a carcinogenic agent known as Petroleum based synthetic coloring which has naturally occurring Benzene, a recognized carcinogen. I have only had Regence since the first of the year. And they initially paid for the first 90 days of the drug Prezista, but subsequently stopped, and asked for a preauthorization from the doctor. Regence Blue Shield denied the preauthorization, and subsequently denied the doctors appeal. On 06-25-2021, at 6:45 pm, I requested Regence to provide me copies of all documentation that was submitted to them by the doctor, and the Regence representative said he can't do that because it is confidential. Although Regence has the best IT support, and best customer service of any insurance company I have seen, and also a very comprehensive policy, at the end of the day they are just another shitty health insurance company that doesn't pay claims. They would never be able to get away with this in France or Japan, and certainly have the power to make the FDA or local government ban the dangerous additives to the drug that I am taking, but they won't do it because they are not a partner with the public. There is no such thing as a good US health insurance company. They all stink! read more

Unfortunately, we just signed up for Regence BlueShield. We had this insurance before so we were slightly worried. I was able to sign into my account, but no information to select doctors. The CHAT gave me a link to doctors, but the link did not work. I was on CHAT for over an hour and was disconnected 3 times.Tried to contact by their email link and the link did not work. I called and had only 27 people ahead of me in the cue. After another 45 minutes I was informed that it was my fault because I was using my existing account. Huh????? Had to set up a new account with different user name and password. If the insurance is as bad as access to the website I am in big trouble. read more

Terrible for me: the worst automated system. Always being sent to someone else. Terrible for my provider as well. Forget them if you want help with mental health. They will not approve thousands of clinicians who you can see if you have ANY other insurance company. I am on hold with them now! Only Premera has a worse wait time. read more

Regence dropped our health care providers (Polyclinic) with less than 30 days notice. We are now forced, mid-treatment, to find new doctors. Worst experience ever. read more

Worst insurance I've ever had. They deny everything. Literally every claim I've had, they have fought me on. I've been unemployed for 7 months now because they're denying medical procedures that will help me return to work. I would never use this company again and advise everyone I know not to as well. read more