I have used this cleaning company and if i could give it 0 stars i would. I was given different…read morecleaners every single week with the excuse that they were on holiday or left to do something else and everytime having to explain what i wanted done. The owners claim the cleaners are trained but let me tell you they aren't. They cannot accept it if a customer calls up and complains and then defends the cleaners. Just basic vacuuming, i had to ask them to redo. They use bleach and on a number of towels and bath mats i have bleach stains. I don't own bleach as its dangerous around my other any children. I told the owners expecting to be compensated for the damaged ones but nothing of the sort. One final straw was when a cleaner claimed that i was shouting at my children when they came in one day...and then to follow on giving me a mouth in her native language, Czech. I called the owner telling her i wanted another cleaner which she said there weren't and then decided because i was an unhappy customer to stop coming all together. This company is the most expensive out of all cleaning companies i have called around for. I thought i would give them a try because they seemed professional...big mistake! If you are not home (which i heard from other customers who have used them) they will leave your house as dirty as you had left it in the first place. My friend was so scared to say anything and instead of telling them she cancelled the cleaners from coming all together. How can it be that in todays day and age you are too scared to question services? I can name examples of how the house was not ever "cleaned" to my satisfaction especially after paying so much every month (handles on doors were left dirty, floors weren't moped, kitchen sink was left dirty, one of the toilets was never cleaned, sinks in the bathrooms were left with toothpaste, floors downstairs weren't vacuumed these are just to name a few) One word of advice, look for another company to clean for you before even attempting to use this one! There are many to choose from.

I had my chimney swept today by Samuel James at www.sjchmineysweep.com…read moreProfessional, efficient clean and service with a smile. I can happily recommend this company and will use again myself.

Pro Cleaners Brentwood did a fantastic job, worked very hard and I have only good things to say…read moreabout this company. I am confident in saying that anyone who uses their services will be totally satisfied.

We enlisted Pro Cleaners Brentwood to do a deep clean of our apartment, which had not been cleaned…read morein years and had a huge amount of dust and dirt throughout. The team were on time, very pleasant, and did an amazing job of removing every speck of dust and dirt in the apartment. From start to finish, friendly, professional and worth every penny.

We used Molly Maid Chelmsford (West Hanningfield branch) for an end of tenancy clean and it was an…read moreawful experience; despite clarifying in person and in writing that the clean needed to start at a certain time and be completed by a certain time, ahead of check-out and handing keys back, no-one showed up at the agreed time. When I called, it became apparent that it was a franchise arrangement and there was no possible way of reaching the manager of the Chelmsford branch except via email. 3 calls and 2 hours later the cleaners still had not arrived and I was frantic. The reception taking my calls claimed to have no way to reach the manager except via emailing her and they could give me no information on if or when any cleaners would actually turn up. It was highly stressful and inappropriate and although the receptionist seemed sympathetic to my situation, there was nothing she could do. Given that Molly Maid say satisfaction is guaranteed, the way they managed this situation, and indeed how it seems the franchise model is managed, is definitively not conducive to great customer service and I would not use them again. The cleaners eventually arrived 2 hours and 15 minutes after they were scheduled and they finished at the point the inventory clerk arrived. Although they did a reasonable job overall, some parts were clearly rushed and I was charged for elements not cleaned to the required standard. All in all a very bad experience that did not "take the stress out of everyday life" but badly added to it. Avoid.