I brought my custom made wedding tux to them a couple of days after my wedding. Dropped the tux off…read moreon 9/11, I called special attention to the collar of my custom shirt due to some stains. The woman at the desk acknowledged the stain and put a sticker on it and said they'd take care of it. I went to pick it up a few days later and found my white shirt to have what looked like a grease stain on it. Again, the woman at the front desk was super sweet and apologized and said they'd take care of it. Few days later, my wife went to pick it up. Same stains still existed on the shirt. Never received a phone call stating they couldn't remove the stains or anything. Told my wife to come back in a few days and said they would again, take care of it. I went to pick up my shirt on 9/26. Once again, the stains were still there. This time I was met with a gentleman. He was rude and more or less said they couldn't do anything. I explained that the shirt in which they ruined, was worn once under my vest and was over $200 custom made for my wedding. He was more or less getting nasty with me even though their machine ruined the shirt. He asked if I wanted them to use a chemical clean to try and remove the stain, in which case I said just fix my shirt. Went to pick it up today. 13 days later, stain was not removed. Throughout this whole process, not a single phone call, not a message. Nothing. They ruined my shirt that I only wore ONCE during my wedding and had custom made with embroidery on it. I understand accidents happen but ruining someone's clothes and taking no responsibility for it is a business I refuse to ever give my business to again. For something so sentimental and expensive, the lack of care and communication is unacceptable. I would not recommend this cleaner if you value your clothing or expect basic professionalism.

Staff was very friendly. Dropped off my leather motorcycle jacket for some work on the sleeves…read more Staff steered me in the right direction for this project. Tightening up the sleeves at the bottoms rather than shortening. Makes perfect sense since they are zippered. Will follow up review once job is done.

Used them for a wedding gown cleaning and couldn't be happier with the result. If I could give six…read morestars, I would. The team was super helpful and the cost was super affordable. Came in from Manhattan where they were quoting me prices six times higher, so I'm so glad I chose Frankie's.

Went there on a saturday morning, no one there to take a drop off, only a phone number to call for…read moredrop offs...are you kidding me...waist of time went to "Best Laundromat" a mile away hell of a nicer place and someone is there to take drop offs...

Excellent dry cleaning! Fair pricing and quick turnaround. The employees I spoke to were very…read morefriendly and helpful.

The best tailoring around! She has done all my bridesmaids dresses (we are up to 4 or 5) and…read morealtered my mom's wedding dress for me to wear for my own wedding! She is absolutely amazing and has worked wonders on my way to big and long bridesmaid dresses. I highly recommend!!!!

I highly recommend them if your looking for a pick up and delivered very professionalread more

This place is great - clean m, bright and friendly- Had my…read morelaundry picked up and delivered- best service around - Love this place - highly recommended.

Labels is a local dry cleaner that I use weekly. Normally I deal with who I believe is the manager…read morehere. I have to say they are very friendly and professional here. My shirts normally come out perfectly. I would recommend this dry cleaner to be a great one to go to.

I'm really upset with Lapels. I went in this morning to pick up my husband's shirts , which were…read moresupposed to be done yesterday. well they couldn't find them. I was called later in the day and was told they found them and they'd be open till 6 . We went at 5:30 and they were closed!!! so now we are going on vacation without his shirts. I'm really upset by this!!! I gave them 1 star only because I couldn't give them a zero!!!

Very pleasant people. They do a nice job both on cleaning and alterations. I've been going to them…read morefor many years and I've never had a problem. Good turnaround time.

Very nice staff. No issues with the dry cleaning . Cleaned a suit and silk shirts that came out…read moreperfect

This place is garbage! I've been using them for years. At least 10…read more The quality was decent. After Covid, we wanted to support them, even though some of the work had been shoddy, at best. I had dropped off at least 5 winter coats that needed to have buttons sewn back on or secured. Well, many fell off or weren't secured properly. Still went back. Sometimes garments came back not properly pressed. They would press again, at my request. Sooo, after Covid we still wanted this business to survive ( my husband and I both own businesses .) So, the reason I'm writing this review. We dropped off a shirt, that was still wrinkled, with a note stating pants are missing. Ok, things happen. These pants were worn once. They were going to look for them. After multiple times of visiting the cleaners. No pants. The employee at the front called multiple times to the OWNER! He never bothered to make any contact. So much for supporting him. So, in my opinion, you can't afford to lose one customer. However, he's losing our family. So, read this, make your own decision, but I think the experience was the owner not caring about a customer. Dumb move.

!!!STEER CLEAR!!! They ruined my Ralph Lauren suit pants and refused to reimburse me. Its a…read morelong-winded story, so bear with me. I brought a pair of pants in to be hemmed. The seamstress did not do her due diligence and remove the tape i had in place to show where the hem needed to be. They went ahead and hemmed the pants with the tape still on, then dry cleaned and steam-pressed the pants. This made the tape crinkle and and made the bottom of the pant legs horrible looking. The owner of the store actually gave them back to me without mentioning how terrible they looked, probably hoping I wouldn't notice. When I got them home, my stomach dropped and i brought them right back the following day. I had them try to fix the issue, which took a week, and again they gave me back the pants looking exactly the same. They refunded my money for the alteration (which was extraordinarily expensive in my opinion, $11.50 for a hem is ridiculous) and I left with my pants. I brought them to another tailor to try to fix them and was advised that the pants were ruined and would need to be hemmed higher in order to fix the issue. I am not one to wear high-waters, so i opted to purchase a new paid of pants. Thankfully, they were still available at the retailer. I contacted John (the owner) again to request reimbursement for the pants, and he told me it was my fault for using the tape, and that he would not reimburse me for the pants. He went on to say that they have had this issue in the past, and the same outcome. When i questioned why they would continue to hem pants leaving the tape in place, he told me it is not their job to remove the tape. Totally unacceptable. Horrible approach to customer service. I will never use their facility again for laundry or dry cleaning. Side note: About 6 months ago i brought in a few dress shirts to launder myself. Washed them in a washing machine, then placed them in a dryer for 5 minutes just to release the wrinkles. When I got them out of the dryer, there were black marks (what looked like magic marker) all over all of my shirts, some worse than others. They kept the shirts and attempted to clean them, but were unable. I didn't ask for it, but they also didn't offer any type of reimbursement for them either. It was around 5 or 6 shirts, at an average of $30 a shirt and $100 for the pants, this place has cost me $280. Their so called low prices are not worth ruining your clothing over. GO SOMEWHERE ELSE.