About a year or so ago I was recommended to go there and was glad I did. Went there on a Sunday…read moremorning and was given great help. Ordered the mattress and got it a week later and saw that it was made locally and even had the date it was made which is nice to know that it wasn't sitting around a warehouse for months. They even gave us a Veteran's discount which was very nice as well. I have to get another mattress in the very near future for another room and I WILL be going back there.

A great price and excellent service. This is what we get when you shop local. Delivery was on time…read moreand so careful. We had plenty of time to get the vacuum out for under the new boxspring. Dale was a superior delivery guy. Thanks so much for a very nice job.

I got less than 2 years of use from my Simmons mattress before 1-1/2" depressions formed on both…read moresides of the sleeping area. I submitted a claim. They denied it due to "staining". I have used the mattress protector I bought with the mattress every day we have ever used the bed, so it is a mystery to me. I'm still not sure how sweat stains have anything to do with the mattress springs that have clearly failed making this mattress unusable. Lesson learned - I will never again do business with a company that clearly uses a BS loophole in their warranty to avoid replacing an obviously defective mattress.

My boyfriend and I were looking for a bed, we went to other stores and were hounded by "used car…read moresalesman" We found the mattresses factory online and went in and it was completely different. Jerry who reminded us of the Dad from The Goldbergs, was helpful but not pushy, he made suggestions and then left us to make a decision. He gave us free shipping. The delivery guys were great, very friendly wuick and efficient. All around an amazing experience! Thank you Jerry.

DO NOT USE MATTRESS FIRM! We are in the middle of a huge issue with our delivery. We paid for…read morehaul away service. When they delivered our new mattress yesterday we were informed there was no room on the truck for it...WTF. They told us WE had to call the store where we purchased it from to arrange pick up. They did haul it to our curb...unwrapped and have half of our driveway now blocked. We called the Downingtown store at noon and did not get an answer back until 8pm. Meanwhile it poured last night! They showed up this morning and refused to take it because it was soaking wet and unwrapped. We TOLD them it was unwrapped. We told the crew it was unacceptable. They said they would call dispatch from the truck but INSTEAD DROVE AWAY. This is still unresolved. The mattresses sit out on the curb still. DO NOT USE!

If I could put 0 stars I would. I had the worst experience here last week. I came in looking at…read moremattresses for the first time ever, so I really just wanted to get a feel for different types of mattresses and prices. The salesman was absolutely horrible. He would not leave me alone and was incredibly pushy. He kept getting mad that I did not want to purchase that day and wouldn't stop saying that he hopes he gets credit for the sale then if I come back. (I get that they work on commission but trying to guilt me into buying a mattress that I have to sleep on long term doesn't make me want to buy one just so you get your check...) He also kept telling me that he wasn't even supposed to be at that store that day, like it was supposed to my lucky day or something that he was there... It was super weird. They did not have the mattress on the floor that I was most interested in. So, I explained that I wanted to keep looking so I could really try that mattress out (I am not about to buy a mattress without feeling it first!) Boy, did that tick the salesman off (Again I get it, no one wants to here that you want to look elsewhere. But come on dude, be a decent understanding human that I don't want to blindly buy a mattress just so you get your money!) A good mattress salesman would understand this and want to help me out! And guess what, that's exactly what I found down the street at another store! A salesman that understood the importance of finding the right mattress regardless if he got credit or not!

I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

Alison was great to work with; made the process super easy! She took the time to show us the box…read moresprings that we needed and also sold us two new pillows. I have never slept so good!!

Visited the store to discuss issue with the mattress we purchased in October - Lisa the "sleep…read moreconsultant" discussed options to upgrade the mattress to a better one. She ensured we received full credit and the replacement mattress was delivered today (within 24 hrs). Very pleased with Lisa's assistance and recommendation. Mattress firm offers another 120 test and exchange policy even on this replaced mattress. The delivery team showed up on time and was very friendly and professional - The knew how to move the mattress upstairs and the new mattress was in place and the old one removed within about 10 minutes.

Excellent to deal with store personnel and management from initial sale to follow-up. HOWEVER,…read moreafter several months the Beautyrest mattress began to sag - calling Sealy we received the typical run around from manufacturer - so we went back to the store and within 2 days MattressFirm exchanged it - however after about 1 month the same issue with the mattress sagging - we have no issue with the store or store personnel however, we would never purchase another Beautyrest product. Our last mattress was replaced after 10 years!

From start to finish the service was excellent! Purchasing was easy and the sales lady was very…read morehelpful. Delivery guys were great! Delivery fee was super reasonable! They took off their shoes, were super speedy, cleaned up after themselves, and were very polite. I didn't get their names but these guys are definitely an asset to Bobs. My next furniture set I need, I will be choosing Bobs again

I was very uncomfortable during my shopping experience at this store. The sales associates were…read moreextremely clingy and repeatedly approached me while I was trying to browse, making it difficult to shop at my own pace. While I understand that customer service is important, there is a difference between being helpful and being overly persistent. Unfortunately, the management team did not improve the experience. I found them to be pushy and lacking basic customer service skills. Rather than making customers feel welcome and respected, the overall atmosphere felt pressured and uncomfortable. Shopping should be an enjoyable experience, but I left feeling frustrated and eager to leave. I hope management takes customer feedback seriously and works on creating a more customer-friendly environment.

I purchased an adjustable bed from Mattress Firm with an Extended 5 year Warranty a couple of years…read moreago, cost $149. for the warranty. When my motor stopped working on 07Dec I called for service. The long & short of the story is that no one even reached out to me until 20Dec, service isn't scheduled until 10Jan, and this is for a bed I sleep on every night that isn't working. Three Day Blinds showed up on an extended warranty for a remote that wasn't working next day, the Geek Squad for a tv technology repair the same. I "thought" all Extended Warranties were created equal, I guess not. My point? Perhaps you should buy you adjustable bed somewhere where the Warranty promises are Kept, and DO NOT buy an Extended Warranty from Mattress Firm, it isn't worth the trouble.... Sorry

We just moved to the Wilmington area and shopped here for a queen and a king mattress. Brandi the…read morestore manager was very nice and very helpful. This store has a great collection of all kinds of mattresses.

Nice salesperson, honest place with a decent selection we are extremely happy with Jason's…read moresuggestion of mattress.

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

We have and i8 Sleep Number bed, expanded queen. It is 10 years old and the pillow top and the 'egg…read morecrate foam' under it was worn. I called Mark at Magic Sleeper to discuss the top only replacement. Mark was very friendly and encouraging. He assured me the zipper was easy to remove and less expensive than buying the entire lower case. Mailing the zipper in a padded envelope was $8.75. From the day I mailed it to the day our new topper arrived was exactly 2 weeks. The pillow top topper is beautiful and fit PERFECTLY! No issues what-so-ever zipping it back on the the lower half. I then bought a Serta 3" firm memory foam and replaced the original, worn 'egg crate foam'. (had to buy a king size and trim it down which was easy). Can't wait to sleep in it tonight with all our new pieces. Thank you Mark!!

awesome experience. super nice people and highly recommend. it's very refreshing to deal with such…read morenice and honest people. Robert S.