My first physical therapy visit at St. Francis Glenpool went very well! Sarah, my PT, was very…read morethorough and acted professionally. She performed a range of mobility testing, measuring, and created a plan of action. Their office, along with other areas - inside/outside of the building - was immaculate. Other than PT Services, you will also find the Warren Clinic, Lab, Outpatient, and ER services. The office is conveniently located beside Hwy. 75 and 151st St in Glenpool. And there's parking galore around the building. If you're looking for a great PT, I can recommend Sarah! Give this office a visit and you decide!

Unfortunately we have needed this ER several times, but each time we have been met with caring…read morecapable people who show they care about the patients. The facility is nice, clean and well maintained and we have always had great service from the professional staff. From the front desk, guard, nurses and doctors, they all have show empathy and caring as well as ability and knowledge. This is our go to ER! Then we found that they have primary care as well as other needed services there, so we are using them for primary care as well.

Dr. Dockray listens to me & all my concerns. I never have to wait too long & the customer care team…read moreis kind.

I have had trouble getting into a rheumatologist in Tulsa and my doctor referred me here. Everyone…read moreis very friendly. Practitioners are thorough!

Came in for a sinus infection. Got right back to the exam room right after I finished my…read morepaperwork. Hardly any cars in the parking lot and waiting room had only one other person. Took my vitals and then the staff shut the door and left the exam room. Over an hour later I finally got up and opened the door and two doctors were just sitting there. I was literally just going to leave but they said they were really busy and I was next. Went back to the room and the doctor came right in. 3 minutes of exam and he prescribed normal prescription you'd expect for a sinus infection. Was out 5 minutes later. Pretty sure they literally forgot about me because once I walked out of the exam room I got all kinds of intense attention. Upon exiting through the lobby it was completely empty.

I was overcharged by $50 even after bringing it to the attention of the woman at the counter. She…read morenever got up to double check with her superior when I brought my concern to her attention. She said "this is what I was told to do by MY boss". I kindly mentioned I have been to other Express Wellness locations and only pay $25 for a copay. She then told me that the locations I had been to were new, not the same type of urgent care that their location was, and were "not in the loop yet". I have been to the glenpool, jenks, and Sapulpa locations. I have only ever paid a $25 copay. The Glenpool location is the newest, but I know the Sapulpa location has been there for years. I didn't want to cause a scene because she was persistent that I owed $75. She said I haven't reached my deductible (which has never been an issue before). My mother called the billing office immediately to address. She talked to Lori. Lori agreed with her and told me she'd contact the office then call me. She never heard back. This morning she called Lori again. This time Lori was short with my mother and basically told her we'd have to wait and see IF we'd be refunded. No direct resolution. This isn't just a customer service issue. I'd hate to see what they steal from patients that come through without healthcare coverage. Note: they are MEDNOW but have Express Wellness all over their facility. Regardless, my insurance is still in network with them.