Great bank to deal with! Excellent service! My family has been banking with Regions for over 30 years, and they have the best customer service! My family currently has a mortgage loan with Regions (they've been originating loans with this bank for over 30 years). It's excellent they use Blend (excellent digital origination platform) for Home Equity Lines of Credit, but I would like to see its use expand to Home Equity Loans and, of course...purchase, refinance, and construction and renovation mortgages as well. It would help getting a mortgage much easier and convenient. read more

Regions Bank - Regions' new origination platform powered by Blend. - Banks & Credit Unions Near Me - Birmingham, Alabama

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I had switched to this Bank not too long ago because it was local. They do not have virtual cards, which is very inconvenient because if you lose your physical card, even if you have it on Apple Pay it cancels both I had a charge that I did not recognize they canceled my card while I was out of town. I had no way of getting my money off my bank besides Zelle someone. And have them Apple Pay me but because I was out of town for a while Apple now has locked up my Apple Pay. There's no reason this bank should be that far behind. It's a virtual card. I asked for two debit cards they denied that because I'm only one person on the account. Do not recommend this Bank. read more

Very disappointed with Regions fraud department. My checking and savings accounts were hacked for 10,000. They only want to reimburse 63000. Unable to get any help on this matter. Now they are debiting my account to reclaim the money. I am 75y0 and live off of social security! read more

Why on God's green earth would anyone in their right mind do business with a bank that tells you to "do it" when you say you need to take your business elsewhere? Like many of the well-deserved 1-Star reviews below, I just wasted an hour of my time to receive no service, to be left on hold, put back on hold 3 times for over 10 minutes each time, only to get no resolution to my issues caused by Regions. I will be closing all of my accounts this week and moving all of my business elsewhere. I will also be reaching out to John Turner, Kate Danella and David Sherrill to voice my complaints in writing. Plenty of banks to choose from and they pissed off the wrong radio host. Would rate negative stars if Yelp allowed. read more

Regions Bank is an old, stuffy, behind-the-times institution. Do not let the makeover with new paint colors, chirpy television/radio ads and other such surface pitches fool you. I just became a Regions Bank customer and they have done nothing but make excuses in setting up my account with a special promotion/offer. The USPS mailed offer says you can set up your new account online OR go to a branch. I chose to set up my new Regions Bank account online. Part way thru the set up process a pop up window message said the account set up cannot be completed at this time and to try again later . . . despite putting a pretty good amount of time already to get to this point. But, I drove to the branch anyway. The branch set up the account, gave me an account number and about 1.5 lbs of paper in the form of folders, disclosures, new account card information, privacy statements, etc. They said I can now drive back to my office and finish setting up my Regions Bank online banking access. I drove back to my office, tried to set up online banking, but my email address was not recognized by Regions Bank. Called the 800# I found in the mounds of papers given to me by the branch. The Regions Bank telephone banker said they could not find my email address, so they cannot help me. Finally, relinquishing and giving the Regions Bank employee my SSN over the phone, which I and everyone else hates to do, they found the branch, despite holding my driver's license, US passport and SS card in their hands and me telling them my email address is my first and last name as they see on my driver's license, US passport and SS card, typed someone else's first name, transposed letters in my last name and inserted an extra letter in my last name. I got that straightened out, but then found out the account number the branch gave me on the new account card was missing a digit. The Regions Bank banker on the phone would not confirm the promotion/offer saying I have to drive back to the branch to have them put it on my account. I drove back to the branch and was told "we confirmed your email address when you were here". Ha, ha, riiiiiiiiiiiiight. Why would I confirm someone else's first name and the butchered spelling of my last name as my email address?! Nice accusation Regions Bank branch employee. They NEVER asked me to confirm my email address which I told them is my first and last name as they were holding in their possession my driver's license, US passport and SS card, all of which have my first and last names spelled correctly, not how Regions chooses to spell it. They still would not confirm for me the promotion/offer has been applied to my account. They said to wait ninety (90) days and "it will be". That is fine, but why can't they confirm the promotion/offer has been applied to my new account which I was solicited to open with the enticement of the promotion/offer so I can walk out with the confirmation in-hand . . . like every other company does business? It is called a receipt . . . a confirmation . . . a reference point . . . something . . . anything. I left with nothing in writing, just a 'trust me, it is there . . . check with us in ninety (90) days if not . . . oh, and don't throw away that postcard promotion you received in the USPS mail . . . just-in-case'. I came back to my office, called the Regions Bank 800# and was told, "We (Regions) don't see any promotions/offers applicable to this (your) new account . . . who did you talk to at the branch?" Yes, I gave them the names, address and telephone number. I could go on-and-on, but I'll stop here. I am exhausted from typing. I've had to drive to the branch 2x and have logged hours on the phone collectively over six (6) different telephone discussions in the first three (3) days of being "the best part of Regions Bank" as they like to close each conversation and the issue of not having confirmation of the promotion/offer being applied to my account is still not resolved. Just go somewhere else. Use an online bank as I prefer to do. Don't be tempted by slick promotions/offers. Legacy banks that say you can bank with them online, like Regions, are simply incapable. Banks that originated as online banks have the process down pat. Online banks do not have as part of their script to drive to your local branch (multiple times) to complete your online registration, new account creation and online banking access. I'll hang around as a new Regions customer until or if the promotion/offer ever arrives in eighty seven (87) days. If it does not, I will be outta there. And even it does, unless there is a miraculous turnaround in CX/customer service over those eighty seven (87) days to offset my first three (3) days, I will probably still be outta there. Do yourself a favor, bank only with online banks. read more

I understand why Regions only rates 1 star! I live in Gretna Louisiana and my local Trgions has been screwing over me for YEARS! The latest problem is that STOPPED my checking account because my SON closed HIS ACCOUNT!! HE HAD NOTHING TO DO WITH MY PERSONAL ACCOUNT, HIS NAME WAS NOT ON IT!! Now I have been denied access to my account for over 10 DAYS! The manager, Heydi Byrd, was very rude to me and did not help me! You have a serious problem here!! Patricia Womack 504*715-7774 read more

I called Regions Bank one week before my car payment was due to inform the bank that I had been temporarily laid off due to the mandated stay home order in the stare of Illinois. I provided proof over a week ago of my lay-off and was told my next payment wouldn't be due for 60 days. However, after speaking to yet another representative today. I was told that my account is delinquent. This could potentially have a negative impact on my credit, and I have been in excellent payment standing with this bank for nearly four years. So, I am seriously concerned about the organization of the bank during this crisis. I have spoken to Kristie, Dionna, and Maria in their Loss Mitigation Department and they have all given me vastly different information regarding my account. I have been ping ponged now for nearly 4 weeks. read more

I have had repeatedly horrible experiences banking with Regions, especially the Center Point office. Just recentl, I received very poor advice from the office manager that cost me money for their error. Needless to say, I will be closing all of my Accounts with them. Do NOt use this Bank!!! read more

I called the branch manager on 5/11/2023 of branch located at 1100 Old Spanish Trail, Houston, TX to notify her I will be coming from out of town to their branch to make an important transaction. I flew in on 5/13/2023, gave then a check to cash, 2 forms of ID, including my passport. They were expecting me like discussed. Then they started asking questions for verification. I answered all their questions but they said they were not correct and declined to complete the transaction. he says "there are lots of fraud these days and I could have stolen someone's bank information"! This is despite giving them my driver's license and passport which clearly have a photo ID on them. I called their general customer care line and the lady called the branch to speak with them but still they declined. Such a disappointment from a bank I have kept for more than 15years. This isn't the first time I am having a similar experience with Regions bank. The first time this occurred at a branch in FL in Jan 2023, I thought it was odd but decided not to make much of it. Now, I am poised to let them know their customer did not steal someone's information by leaving this review and I plan to close off accounts in the next few months and transition to a more competent bank and more competent people. Do not bank at this location or perhaps with regions bank at all. read more

Vegas trip cancelled in March due to COVID-19. VIP reservation company promised a refund in writing multiple times. VIP company lied to us about needing to wait for the hotel clubs to refund them claiming they sent them our funds. We verified with the hotels that they never received payments for our reservations. We have this in writing. No refund provided. VIP company numbers disconnected and stopped responding to texts. All parties initiated disputes with their banks to recover the funds for services not provided. All parties filed the disputes with the same supporting documentation. All other parties (excluding me) received final REFUNDS from their banks. Regions Bank declined my dispute TWICE, even though I provided the same documentation as the rest of them. Regions Bank still has no record of my additional documentation even though I have given it to them TWICE. They won't add my supporting documentation to the case or even consider it. They won't fight for my case. They won't refile for refund not received. They won't let me speak to a manager. My local branch is closed due to COVID-19. I can't get an appointment until the middle of July. Regions Bank is debiting my account on 7/4. I lost $1,800 during a pandemic and Regions Bank won't fight for me. I am closing my account. Regions Bank won't fight for you even though every other bank will. Don't bank with Regions Bank - WORST BANK EVER!!! I'm filing a complaint with the Alabama State Banking Department. read more

Shame on your customer service. I spent over an hour on the phone-waiting. Only to get no assistance. Is finding another bank a necessity? An absolute shame-you have no value for your customers time. The person that ended up taking my call absolutely needs training and additionally owes me an apology for hanging up on me mid sentence. MOVING ON- as soon as my busy schedule will allow me to put regions behind me. Finally was able to get some help from my prior local branch. Your service is horrible, you truly are a pathetic example of the banking industry and should remember.............what you don't do well, your competitors will. read more

I think I will be changing banks. The service has not been that great, but after the following incident, I am seriously thinking about closing my account and no longer doing business with these people. I was just at my bank in the drive-through service in Columbia, Missouri with my dogs and a young man waited on me, telling me that what I needed required coming into the bank. I told him I couldn't do that at the time because I had my dogs with me. He asked me if they were service dogs. I said no, one is a demonstration service dog and the other, a therapy dog. He said, "Well technically..." I could bring them both into the bank with me! I told him neither one is a service dog, and he replied by telling me that the bank employees had just watched a video and they had no choice but to allow "therapy dogs", "companion dogs", "psychological dogs" and others inside the bank. He said the bank has chosen to error on the side of caution. In other words, they choose ignorance over being well-educated and informed. (Anyone who has a genuine service or assistance dog knows what kind of dog they have.) I tried to tell him he was incorrect and I would be willing to come do an inservice training for the bank at no charge to clarify this information and he totally blew me off, laughed and said it wasn't necessary. He said, "I'm just trying to figure out a way you can bring your dogs into the bank." (No lie) When I got home I called the corporate office of Regions Bank to speak with the corporate compliance officer and couldn't get past the gatekeeper. She put me on hold to talk to her manager about my concern. Her manager told her to tell me they have their own training program and did not need this information, and that there was no one they could transfer me to to discuss my concerns! I am appalled that this business refused FREE information from a reputable source with the genuine intention of helping them comply with the law. I have been advocating for people with genuine service dogs for about 6 years now and providing countless hours of education in order to help the public become more aware to combat the ever burgeoning problem of fraud and abuse. Cindy Ludwig, M.A., R.N., KPA-CTP, CPDT-KA Owner, Canine Connection LLC Columbia, Missouri www.click-r-train.com read more

Regions bought the bank I had a auto loan with. I never received the title from the former bank so I called Regions to get a lien release letter. I'm on the West Coast and I received my notarized letter in a week. Very efficient. A++ service, and I'm not even a customer! Their customer service is great too, very helpful. read more

I was in your bank in Bay Minette Alabama and witnessed the worst customer service. An elderly gentleman was there to have something notarized with someone named Jake. When a women with the bank came out in the lobby with a hostile attitude. She informed the gentleman that unless everyone who needed the papers notarized had to be a customer of the bank. The gentleman told her his niece had traveled from Texas and Jake had agreed to notarized the documents even if she did not have an account with the bank. She was very rude and tone and told him they would not do it. The gentleman said he'd wait to talk to Jake. In about another minute another lady approached the party and told them it was against their policy and the "law" to notarized anything for someone who was not an account holder. She too was extremely rude. Everyone has different policies not sure what "law" would be broken, but that was not the issue. This bank went out of their way to embarrass this gentleman in the lobby when it could have been handled in a discrete way. I too was a visitor and can assure you I will never bank with your organization due to your lack of customer service. read more

Someone stole my social security number and used it to open an account with this bank. When I tried to reach someone in their corporate security or fraud department to report it as advised by identitytheft.com it was nearly impossible. I spoke with 6 different people who kept transferring me to someone else, over an hour on hold, hung up on, called back, but finally got through to the right person. If this happens to you ask for Corporate Security, but they will ask you to fill out a Uniform Affidavit for Identity Theft form found on their website under Privacy & Security. No wonder there is so much fraud. When it happens companies like this have no clue what to do with it. What a shame! read more

Wonderful people, wonderful service. Full service banking products to meet all of my current needs and qualified professionals to ensure I properly plan for my future. Very satisfied! read more

Cons: 1. Regions claims to be an online bank but you can not access (log in) your account between midnight and 0600 everyday. 2. No online tech support at all. You will be told to go to your nearest branch. Which defeats the purpose of online banking. 3. Very high interest rates on loans compared to federal credit unions. And very low interest rates to use your money (checking accounts that collect interest) 4. Controls the layout of your online account sorting file instead of remembering the preference of each member like most other banks. (Putting newest at the top... no one balances a checkbook and/or subtracts like that but tellers) 5. Changed their options online as far as advanced searching. Can no longer search by just debits, checks, deposits, etc. If I knew the check number and amount then I wouldn't need to search for it. 6. Not located national (only in South East)... If you move a lot this is not the bank for you. 7. It appears they will block messages when they are tired of communicating with error messages "Error We Are Unable To Process Your Request At This Time, Please try again later". Really?, its an email message in their "secure message center". But you can send a whole new messages just not able to reply/respond to a message. 8. Have to have a certain amount of money in accounts or will charge fees. Pros: I'm still thinking read more

I would never again get a credit card from this place again, they will charge you interest just for looking at the card and more for any thing else you do with it.They will charge interest as soon as you use it. read more

This is the worst bank ever!!! I had my information hacked and money stolen out of my account they said that it would take three to five days to receive my money back (LIE). I contacted them the next day because I had a deposit coming in and guess what they sent it back because they closed my account out then they turned around and would not open up a new account over the phone or online and kept saying had to go into the bank I asked how am I suppose to do that when all my money goes into this one account and I can't receive it because you guys are sending it back to the senders? (TO THEM IT"S NOT THEIR PROBLEM) I was so tired of hearing oh I'm sorry, my rent is due and so are other bills and I can't receive any of my deposits and have yet to be reimbursed and have no way of getting to the branch because I have no money on top of that it takes 45 minutes to an hour to get someone on the phone. I have had it with this bullshit bank read more