I recently had some funny activities on my account. Came in to talk it over with one of the…read morebankers. They were able to do some investigations and get me taken care off. Simple. Easy. Painless. Thanks guys. Appreciate the great customer service. Now if you guys will open one up closer to my house and then I'll be jumping for joy....but till then I guess I'll have to schlep my butt a couple miles down the road....

Only use this bank if you are an old fashioned brick and mortar business. Nothing about this bank…read moreis modern. The employees are even outdated and will argue with you if something is "not like they want it", ie modern. I was trying to open a business account for over an hour only to get tired of being lied to and given blatantly false information. I even showed the woman information from the state's government website to only be told that wasn't true.

Scheduled an appointment online at the Second Avenue branch to open a checking account. That did…read morenot seem to make a difference. I waited and waited and waited. This should have easily been accomplished over my lunch hour and it was not. Even though I was repeatedly told someone would be right with me, that was not my experience. After a long wait, where apparently the other customer service rep disappeared and the other remained busy, I left and took my business elsewhere. Maybe this branch is great with existing customers but not with new customers.

This is not the branch I use, but that one is not listed…read more The people were so nice when we opened and closed the bank account. When we closed they even gave back the service monthly charge. I would bank with them again.

This is the worst Wells Fargo in COBB COUNTY. The customer service is always horrible. It is like…read morepulling teeth to get anyone to help you. They always come up with excuses. How not to help you. This location has to be next to get shut down.

This morning, Sohin Patel helped us with ordering a check and was very nice. Would definitely…read morerecommend him.

This Chase is located between Shallowford Road and Gordy Parkway. It's a pretty convenient location…read moreto get in and out of....I only ever come here to use the ATM and never been inside...The ATM is located in the furthest lane through the drive thru. The driving lanes are sorta narrow so you really want to pay attention otherwise you'll end up scraping the side of your tire rims. Other than that. I've got no complaints....

I came to notarize my medical document and called right before the visit as some of branches…read moredoesn't offer Notary services. Yishai, the branch manager was super nice and knowledgeable, he was kind enough to took care of me and my husband even without an appointment. What an excellent customer service!

This branch inside the Kroger in Kennesaw is so amazing. We have been doing business here since it…read moreopened, It is very conveniently located, and they are open late, and on a Saturday too. The staff has always been really nice and friendly. However, Kay Birchell, Bank Associate, remembers our names and always goes an extra mile to help us, and finds out answers to our questions. There is an other 5/3 Bank branch in Kennesaw, but I really love going to see Kay. She is very professional, but yet finds time to come out of her office to say hello, unless she is on the phone or with a client.

The people that were working at this bank pre Covid I know well, they were great. There is a new…read morecrew now and every time I go in here it's a lack of customer service that irks my nerves. One instance I waited for a while on line the two employees at the front saw me in line and let someone else skip as if I wasn't even there. I told a young girl name jaida that wasn't cool she apologized and I accepted it and went about my business. The second time both workers were in the back with customers. We had eye contact because from where they are you could see the front. So they saw me. They never stepped to the side to tell me hold on or anything. I waited for approximately 25 mins next to the counter on my phone. It was so bad the a few workers at Kroger asked me if I was okay how long I was standing there. The lady finally comes out, goes to a register still doesn't acknowledge me initially then she says are you waiting for to be serviced? No I'm standing here because I like the lighting. What type of dumb question is that? So she had the guy come to a register and finish up with his customer which he did. But then he attempted to handle another task, she had to tell him take care of me I been waiting a while so he did. Then he is like sorry for the wait. Dude you could kiss my ass cause this is the second time you looked me in my face and either over looked me or played bad customer service with me. Horrible spot! I will gladly go to the chastain location where the bar is higher.

Opened an account in May after leaving Navy Federal Credit Union after 10 years. It has been a…read moregreat experience so far compared to Navy Federal.

My husband recently opened a savings account with this bank. I went with him to add me as a…read morebeneficiary. The teller was new. We were the only people in the bank. Again. Not many customers. And has recently merged with heritage. I'm guessing for customers. The one Teller was new and failed to close out her computer so we could continue our business on a bank managers computer. This bank manager was behaving strangely. She kept asking if it was my account not my husband's. We said many no. It's my husband, account. It should have said that on the account. Manager acted nervous and was making stupid jokes to the point of rudeness. Inaccurate and incompetent. I don't recommend this bank for anyone. My husband has agreed to move his account to a more secure and professional bank at the next deposit.

I've been very pleased with account at Bank OZK. Previously I was with Chase and Fidelity and…read more while I got okay service at Chase...Fidelity just totally pissed me off with all the hidden fees they charge you. (Seriously with online banking now a days who actually walks into a bank anymore so to charge people for stuff that they don't use is just greedy and wrong. That's why I closed my account with Fidelity and came to OZK) I usually use the Woodstock branch but this branch is good too. It's located right off of exit 20 right in front of the Walmart shopping center. https://goo.gl/maps/TF2193gHgjjvxoKK6 There is also a Chick Fil A nearby https://goo.gl/maps/endFt47LART4uj448 Never had a problem and always left a happy camper...thanks OZK.

I've been banking with this bank (even through multiple mergers and acquisitions) and I have always…read morebeen satisfied until recently. Long story short, they approved and allowed a merchant to deduct funds from my debit card although I had proof that I never received the goods. It was a tuxedo rental shop that went out of business and they claim that even though they were not in business, they honored customers that paid in advance for the tux rental. They told me the tux would be in 1-2 weeks prior to my son's prom event, well, guess what, 2 days before the event the tux was not in and the merchant stated that they could not guarantee delivery and they will not refund my money. I did not want to take the risk, especially since their stories changed multiple times. I told them that I wanted my ordered cancelled. I called the bank and guess what...they refunded my money (yay!!); however, the merchant called the bank and told them that I did not call to try and cancel and that the tux came in the day of the prom. Really? Guess what, Community and Southern reversed the refund they gave me and gave it over to the merchant!!! I called and told them that I've been a long standing customer and how could they do this without my approval. They said that it was the debit/visa card area that made this decision and they can not override this once the decision is made. Unreal! I plan on pulling my accounts from this bank and going elsewhere where they take pride in their customers and they watch out for scammer merchants like this one.