I just really appreciate the fact that they know me by name. He has sometimes they ask some…read morepersonal questions about my business, but I guess that's their job. Every time I come here they know my name and that's what I like. Superior customer service

Great place to Bank ... They give you great personal…read more Attention...... Hard to find that in banks today. Lindsay and her staff are a 5 +++++++++ Mac

They have been incredibly helpful and kind during a challenging time…read more I was thankful they were open on a Saturday and scheduling an appointment online fast and convenient

They are the best Wells Fargo location compared to any other that I went to! They are available to…read morehelp you and very courteous. I'm so glad I moved to this neighborhood and no longer need to suffer from best service from other locations Wells Fargo.

Had the best experience with this bank since we walked in. Rigoberto was really nice and helpful…read moreand explaining everything in details . We really recommend this chase .

Out of the blue I happened to be in Cypress and needed a notary quickly. We do have accounts with…read moreChase so I just walked into this location spur of the moment. First thing I noticed was it was very neat, quiet, smelled good and everyone looked busy. Someone walked up to me and immediately greeted me. I was very quickly whisked into an office where a young man very efficiently notarized my documents. Pleasant conversation and then I was out the door. It was just nice as I was not asked to make an appointment or even if I had any accounts. Clearly they would have given this service to anyone that walked through the door which was nice.

Maria and the staff were all so kind and helpful! Made my visit here amazing! I've never had such…read morekind customer service at a bank so thank you!

My family has been banking with Chase for years. We have used others Wells Fargo, Bank of America…read moreetc... over all Chase has the best customer service at the branch and online. Wells Fargo has the absolute worst. Every bank you use you will encounter small problems; it is how efficiently they handle the issue. Chase has always dealt with it immediately. Even returned phone calls when they said they would. Chase has the best mobile app around. The only thing I have noticed lately is quite a few branches have closed in the Cypress area lately. The only reason why I am giving 4 stars instead of 5 is because I wish they were open until 3pm on Saturdays like they use to be.

the lady that greets you and ask how to assist you is rude and incompetent. idk what they actually…read moredo all day because it's definitely not their job. their solution is redirecting you to the app or customer service, what's the point of taking the time to go in person if you've already tried those options. they wouldn't even know they're too busy being rude and trying to belittle you to hear you out in already having tried their "solution" of customer service or the app. bank somewhere else or take it straight to corporate, unfortunately that's what i'll be doing after over a decade of banking with Bank of America. trash asss employees

HORRIBLE CUSTOMER SERVICE. When I got there the lady at reception was being rude to a customer. But…read moreI went there to cash my check, and the lady made it as a deposit, when I went back to ask the lady at the entrance, she was rude about it and giggled. Then the lady at the entrance went to ask the lady that made the deposit, and they just laughed loudly about it which was very disrespectful towards me!! Never going back to that location.

If I could give negative stars I This bank is a continue…read morefailure Went to get money orders information is quite literally typed on a piece of paper with all information and the teller couldn't read it Even after circling and drawing arrows Reading is hard for some people Thank goodness I have an account at Wells Fargo incredibly helpful and competent right across the street

this location seriously needs to RETRAIN their employees including assistant managers and managers…read more Lack of basic knowldge and mentally absent while managing our money.

I've Been with Prosperity Bank since 2008 at various locations in Katy, Nederland, Cypress and…read moreHouston. I have found the location on Highway 6 to be very helpful from the bank director to the drive-thru tellers.

I have a lot of dealings with Chase all over the US, and nothing is more enjoyable than the folks…read moreat this location. They Always go past the call of duty to accommodate any requests we may have, whether it's business or personal. Gerardo has been especially helpful along with the Gals (Sorry, I don't have names memorized yet). Will write more later. I just wanted to give 5 stars bc they deserve it!

I have only used the ATM at this location before. But today I had to go inside because they do not…read morehave a drive thru teller. I went inside and I was greeted and I told the lady what I just needed to cash a check. I had to give her my TDL and of course the check. This is where it got kinda weird. She told me to have a seat and she will be back in a little bit. She had to go in the back to cash my very small check. The lady did not ask me how I wanted my money given so of course 3 minutes after she disappeared she came back and I had to tell her I need small bills. She had to turn around and go back in the back again. This is very strange to me. Also they have tables for you to fill out deposit/withdraw slips BUT, nothing displaying the day. Some gentlemen had to wait for her to return to ask her the date to finish filling out his paper. All in all, I cashed my check; it took longer than it should have. And if there was a drive thru teller it would have been even faster. I will only use this location for the ATM service when needed. All other business I will go to the location on Barker Cypress & HWY 290. They have a drive thru teller there.

The help I get from Chris at the HEB on 1488 is awesome!! He has helped me regain my credit as well…read moreas instructing me on the offers his bank has. No judging and good information has made me use this bank for my banking needs.