A recently refurbished branch with super friendly tellers. I visit at least once a week and have…read morenever had anything less than happy smiling and efficient server. Such a refreshing change to feel like a valued customer rather than just another face coming through the door. Bank of America being who it is you half expect bad service whenever you deal with them but these guys are totally the exception!

This bank is very slow. Every time I come here it seems like it takes thirty minutes for anything I…read moredo. It doesn't matter if it's a deposit or withdrawal or even customer service. This is why I generally go to the downtown branch.

This is my go to bank. I frequent this location all of the time mainly because it is in the area…read morewhere my job is located. The lines always move pretty quickly even when it is busy. The bank tellers are always friendly and great with helping customers. The parking is sufficient. The inside is clean and spacious. The workers are friendly. I love this location!

Suntrust is now Truist. The transition was smooth and seamless as a very trusted bank was absorbed…read moreinto the larger body. My first statement under Truist listed a $20 Monthly Maintenance Fee. I had sufficient funds in both savings and checking, so called Customer Service. Because of the fact I do not have a mortgage, credit card, or other loan through Truist, they will now charge me a monthly maintenance fee. $180 per year to use my money to give those loans to earn the interest that keeps their profits rolling. I may earn a few dollars in interest over that same year. The point of personal banking is that your financial institution PAYS YOU for allowing them to use your money on all sorts of profitable investments. To charge you $20 a month because you are not in debt to them is absolutely insane. If your grandma or anyone who may not have these debts to Truist hasn't carefully checked their statements, do them a kindness and protect them. I'm closing my account with them today, and transferring all my funds to a local institution who does not charge me to use my money to make their profits. This is a trend that can not gain any steam.

This branch is the SLOWEST I have ever been to. It's frustrating to sit in line for 45 minutes. I…read moream not sure what is happening inside but I can not wait until the lobby opens up again so I don't have to sit in the drive thru

I love Suntrust Bank! They're always great to deal with. The tellers are friendly, efficient, and…read moreaccurate. They're so good, I do both business and personal banking with them!

Generally speaking, my family has received good service from this location. Unfortunately, First…read moreTennessee was bought out, and is now called First Horizon Bank.

I usually come to this location for the ATM. And this location has a drive up ATM which is a plus…read more My transactions inside are usually quick and simple. I stopped paying property taxes at the 1st TN locations cause of the fees and the lines. Now that's done online. So I have experienced pleasant bankers and they were welcoming at that time.

It's a bank, you keep your money there and get it when you need it - not complicated or surprising…read more I just started a free checking account and will most likely upgrade to an interest bearing account soon. Like most banks these days the rates are incredibly low. I do appreciate that my first box of checks was free. The staff is friendly and there's never a line mid day to make transactions.

Always so helpful and remember you. Feel more like a personal banker. Never have long waits…read moreeither.

Independent Bank in Germantown is a gem. The staff is always friendly, welcoming, and ready to help…read morewith a smile. You can tell they genuinely care about their customers--not just as clients, but as neighbors. It's refreshing to walk into a bank where you're greeted by name and treated like a person, not a number. Great people, great service, and a hometown feel that's hard to beat. Highly recommend.

These guys are 95% great. Used them for both business and…read morepersonal. Responsive and helpful for the most part. Have used East Memphis and Germantown locations with great success. Only had 1 person totally ignore my calls on an issue. I gave upon him.

I have been banking with them since they were Wachovia. I am still impressed with the service and…read moreattention I receive whenever I visit. I strongly recommend this bank.

We switched to FS Bank in January after being with USAA for many years with multiple problems. We…read morewanted to have a bank closer for deposits of cash and checks. They are always helpful with any issue whether by phone, messaging or walking in plus it's nice to not have to pay for a legal stamp when needed. Great place.

This is the worst bank I have ever done business with. I am closing my account with them and never…read morelooking back. Unlike other banks, payments at this bank don't process on your account for nearly a week in many cases. If a payment is refunded for any reason, you will have a hold for that amount on your account for a bare minimum of 2 weeks. Their banking app is literal trash. You can't do transfers or remote deposits from it. The menu options are there to do a transfer or remote deposit, they just don't do anything or say you don't have access to that function. The apps only function is to show you your current balance. The app does NOT tell you when you have a negative balance! Rather than use a negative sign, they put parenthesis around your balance, which is 100% misleading. They're just out here trying to get those NSF fees from you. Which, by the way, you can call them and tell them to ALWAYS decline payment when your account is negative, but the woman I spoke to on the phone said that whether they pay the charge for you or not you will still get charged that $33 NSF fee. Even if they don't pay it for you! That's ridiculous in my opinion, and a huge detail they never even bothered to mention at sign up. The app itself has locked me out of my own account the past 2 weekends and I have not been able to access my balance. I have had to call two different weeks in a row to have it fixed... but because their hours are the bare minimum, that meant I was completely in the dark about my own bank balance until they opened on Monday. They do NOT have an emergency line or any way to contact anyone for help when something goes awry. Want to reset your pin to get access to your own online banking account? Well, you'll have to wait until Monday morning to contact this bank. Each time I've asked what's going on or why my app/online banking kept locking me out, they've just told me "we don't know what is going on," or (even worse) "it's your fault. It's your app, it's your phone, it's your internet browser," and then rushed me off the phone. First of all, that's not how that works-- I have two other bank accounts and have never had issues like I have had with this bank. Second of all, this has happened two weeks in a row! The first time is might be a fluke in their crappy system, but the second time it more than certainly needs to be addressed rather than brushed off. Because I couldn't access the app And had no way to reach anyone over the weekend, I did not know how much I had in my account. So of course something comes out and that leaves me in the negative and they charge me NSF fees. We declined overdraft protection, so our card should have declined in that event, but it did not. I tried to call the bank to figure out the issue and the woman I spoke to HUNG UP ON ME. They do not listen to your problems and spend the entire time yelling over you while you're trying to explain the issue you are having or tell them what is going on. In conclusion, this bank is wholly unprofessional. If you're considering opening a bank account with them, don't waste your time or your money for that matter. You're better off going down the street to Regions than using this backwoods barn they call a bank.