Very transactional branch. Not the usual friendly environment you find in other Pinnacle branches…read more Many of the frontline employees could use some extra training on interpersonal skills.

This is, by far, the best bank I've ever banked at. Friendly, efficient, caring and always a…read moredelight to work with, in this physical branch in Goodlettsville as well as on the phone!

I don't have an account at this bank, but unlike the *other* bank I just reviewed, this bank was…read morewilling to make change for a $50 bill. Sounds so basic, right? Yes, it is, until you encounter a bank like 5th/3rd Bank located in the same shopping plaza that was unwilling to break a $50 unless I had an account (and ID!!) for the cash-for-cash 30 second transaction. So, 5 stars to this bank that made change without asking me for account information and just being a bank that knows how to be a bank. If I was staying in the area I'd seriously consider banking with this branch because they are low key and hospitable and seem to value the clients that walk in the door.

I have held accounts and banked with VSB since I moved to TN in 2004. I like to feel like my banker…read moreknows me and that is certainly true here. And it does make a difference. A small bank like this is a little behind some of the others with technology and I'm okay with that. Other banks offered internet and mobile banking before VSB and I guess the next "big thing" with come a little behind some of the conglomerates but that's okay with me. My banker knows my name and I know theirs. I believe banking should be a relationship business and VSB is exactly that. (If I want a coffee house, I will go to Starbucks-good luck with that Cap One)

Renaissance Bank was represented by Sr. Loan Officer Rodney Terry. I DO NOT RECOMMEND THIS…read moreCOMPANY. We tried refinancing our home, assured by Rodney Terry that things would work in our favor. We were in bankruptcy and he assured us, with months of "certainty" and "Don't worry about it, I got you"... RUN! RUN! He is such a LIAR! an UNETHICAL PERSON, LOWEST of anyone I've ever worked with. He sent us PHONY and FAKE DOCUMENTS to close. For months he sent us FAKE closing documents and loan agreements. He even LIED to our lawyer and assured the court that he'd close on our loan so that we could cash out and pay off our bankruptcy case. LIES! LIES! LIES! and LIES on top of those LIES! I am so angry with all of the shenanigans he put us through. Especially when we trusted him and his "expertise" PLEASE DO NOT WASTE YOUR TIME! We did with ABSOLUTELY NO POSITIVE RESULTS.

Don't waste your time with this back yard bank. Customer service is less than useful. God forbid…read moreyour not near a branch because if your not Don't even try to get anything resolved. Just save yourself the trouble and bank with a real bank.

Horrible experiences. Half the time they don't know what there doing with very very basic stuff…read more You open an account and they literally forget to send you half the stuff your supposed to receive so you have to go back in and make another request and wait 2 more weeks.

Executive-level management is exceptional. I was promptly messaged and a difficult branch-level…read moreissue was resolved for a mutual client very quickly. One of the Personal Banker III representatives at the Murfreesboro location has a heart for her clients and consoled her client until the issue was resolved.

River gate office is always horrible . Dropped a check off in the night deposit for a loan payment…read more. Payment was due on the 25th dropped it off on the 24 th . Received a voicemail that they couldn't process the check because it was dated for the 25th . I assumed they would process it the next day . A week later I get a text mail that I have a late fee coming up if I don't oay it . I went to the CU branch and they said they had to have permission from me to process it makes no sense at all . It was for a payment of a loan that I have through them . Anyway 3 more payments and I can loose that branch . All of the other locations are great to work with .

The worst is the bank. I lost $800 to a hack, and it took me a very long time to get my money back…read more In addition, I still don't have a credit card after more than a month has passed. I made multiple calls! Why must I pay you thirty dollars to get some inexpensive plastic supplied in three days? DON'T! I repeat! Don't bank with this cheap a** bank.

Paid off Credit Card, closed account through their financial center and 2 weeks later get a bill…read morethat I owe them more money. Plus it's extremely hard to login to their website.

I went to a nearby Bank of America that is not my account, to exchange many $20s for $100s…read more The line wasn't long, but it was my turn after a long wait. However, a bank employee asks if I have an account in this bank. So, honestly, when I said no, she refused to exchange. In vain, my bank is a little far away, but I headed to the Truist Bank where I have accounts. Here, without asking such a question, she changed it right away. I thought about changing to Bank of America because my bank was far away, but I decided to just stay with the Truist Bank after this incident. In the past, they changed it well in the Bank of America, but today the employee who made me wait for a long time and get out in vain. She must be twisted in her mind for any reason.

I've been banking with Chase for several years out of state, so I was excited that there is a…read morebranch closer to where I'm currently living. This is somewhat of a small branch compared to others than I'm used to. There are only two windows for tellers to assist customers, but there seems to be ample offices for bank representatives to handle other types of financial business. Upon my arrival I was promptly greeted in the lobby and directed to the teller window. The teller was pleasant and quickly assisted me with my transaction, and then I was on my way. There is a drive-up ATM on the premises and ample parking for customers. My one big disappointment is that this location does NOT have a drive-up teller. That's one reason why I despise Bank of America, so I was not excited to see that the newest Chase location does not have this feature. It seems that they want people to either use the ATM or come inside to the branch.

The new branch of Chase Bank in Hendersonville, TN is great. I visited for changes to some…read moreaccounts, adding an owner and the branch manager and employees were helpful and efficient. I am glad there is a Chase Bank here in the area now. I reccomend this branch if you need any Bank services.

This Wells Fargo is located in the small plaza alongside Five Guys, in front of Wal-mart and next…read moreto Zaxby's on Gallatin in Madison. It is a small branch, walk in and walk up services only, no drive thru. I popped in to deal with a continuous mortgage issue that the online and phone agents were consistently unable to help me with. I needed to ensure a detailed request was received in order to update our account and remove a name. The experience with Wells Fargo since my mothers passing, and relating to our shared property in Florida, has been awful. I have visited other branches and received equally terrible results, so I did not have high hopes for this location, however Josue was an absolute MVP. He was very understanding, patient and helpful. I provided him the letter, told him what I was there to achieve, and what I had experienced thus far. He did a bit of research to ensure everything I was told so far was accurate, as he did not want me to have any additional issues. This included verifying the fax number I was given to send the letter. I appreciate his efforts and for one instance in the last 16 months of dealing with WF, I felt okay. Overall, this branch is small, but mighty in the sense of service. I appreciated the efforts and if the need arises again, I would not hesitate to visit this branch.