I have friends that work for Iberia, yet this is my favorite branch…read more They go out of their way to make you feel welcome there. They've seen me at my best and at my worst. Last tax season, I went in there at my wit's end, in tears since me and money didn't see eye-to-eye. But April calmed me down and helped me resolve my perceived mini-crisis. She saved me money and offered me suggestions I didn't even think about! I left, feeling so grateful to be getting such excellent customer service. I needed to print out multiple month's statements since I wasn't able to access their online system. Keith helped me out, remembering me several hours later when I went back to pick them all up. He put them all into a nice folder with his business card in there. And their service has been consistent since that day. They remember my name and manage to continue the conversation from last time. Talk about the extra touch! Editor's Note- as many other Yelpers have said, Iberia's online system is horrible. One of the problems is that you HAVE to change your password every 6 months. And the site is pretty limited in its capabilities. You can't deposit checks online, transfer money, view the check owner's information. So you HAVE to go to a branch to get them to reset your password. Pretty annoying, and the main reason I went to this branch. But they did such a great job, I now don't actually mind the inconvenience. It gives me a chance to see April and Keith again.

Manager was rude. I went here to open a business checking and after hearing what they charge me to…read moreuse my money, I decided I better look elsewhere. Rude manager!!

I really can not put into words how much Mrs. Toni Woodson over there has helped me with loans and…read moreher customer service is unmatched. She helped me today on a time sensitive matter while on her way to her vacation. Thank you ma'am you're very much appriciated.

This is a nice credit union facility that services the greater credit union network. Staff is nice…read moreand I've found it quick to get in and out with a good amount of parking. They do limit cash withdrawals from the network to $1000 which is less than most other branches, so that is good to be aware of.

All incompetent employees were fired and almost overnight, all my problems were resolved. Fare is…read morefare and is why I feel it necessary to give an update. I must confess, this establishment greatly improved & restored my faith in their ability to correct errors in a timely manner. Thank you!

I am the executor of a family member's estate. When I went…read moreto cash in a simple Certificate of Deposit, I was told that I would have to pay their lawyer $75.00 to inspect my legal papers. Never was this in the terms & conditions of the CD. I had a number of financial institutions to deal with, none of them charged me a penny to have my legal papers inspected. I even contacted upper management. They would not budge on this matter. As it had not been in the original contract, I feel it was unfair to charge such a fee. That is just part of operating a financial institution. I would never have anything to do with Fifth District Savings Bank in the future. I would not recommend them to anyone.

Fifth District was great when we went to purchase a home and they gave us a very simple process to…read moreobtain a mortgage loan. I recommended them many times as I know many realtors however they really disappointed me when it came to the personal service a local bank typically has an advantage of a large bank. 3 years ago my ex and I purchased a home together and this last fall we split, with an agreement my ex kept the home and would refinance my name off the mortgage within 2 years. I am a small business owner and in June was denied the extension of our credit line due to recent late mortgage payments which shocked me. When I looked into it, the bank had sent an escrow analysis to the house in the fall and it subsequently changed the payment on the house which was an auto draft from our bank account. This resulted in the mortgage payment being short and they called my ex to let her know it was short and she brought in a larger lump sum payment to bring it current. She did not understand at that time that the amount of the payment still needed to change or it would, and did fall short again in April this year and she then corrected the amount being debited to $300 more than the new higher payment even. When I called the banker and explained that I was unaware and my ex simply was not used to handling the finances they gave me a change of address form so I could be copied on future mailings however went seemingly out of their way (the banker Dawn, and then her manager Dodie, whose number I requested) to describe to me in technical detail how right they were that the payments were late. I understood this but was making a plea to remove the 2 late reports from my otherwise perfect credit because this was not a matter of blatantly not paying our obligations, it was a matter of not understanding that the lump sum paid in the fall was not the entire amount and the mortgage payment itself needed to be changed, and was changed over and above when she understood that. I normally would never ask this but late mortgage payments would have an effect on her refinancing the loan out of my name, my ability to purchase in the future and most importantly it was having a crippling effect currently on my small business and ability to borrow money for inventory. I sent my plea in an email after speaking to both of them with no hope and told them that I hoped they could be understanding that we take our obligations and credit seriously and the lates would portray that we had a blatant disregard for paying our bills and they of all people know we do not, otherwise they would not have given the loan in the first place. Credit reporting is voluntary and the agencies are private and in no way run or controlled by the federal government. Banks do not have to report payment history at all and only do so for the benefit of a sense of punishment if a borrower is slow paying or doesn't pay. If a lender feels that a delinquency was a misunderstanding and not a true failure to pay the obligation they have every right and are in fact encouraged to correct reporting to reflect a more accurate picture of the borrowers ability to repay debt. In the end, the bankers I spoke to (who are the specific people that report these lates to the bureaus each day) not only kept the 2 lates that were effecting my credit, but then went back and showed the delinquencies from the fall that had not been previously reported, now making it 7 x 30 day lates. I will never understand why a local bank who has the advantage of personal relationships with its clients would take actions like this. I was never rude and would be happy to provide a copy of the email I sent to anyone on the fence. In my previous career I was a fully delegated underwriter for Fannie Mae, FHLMC, FHA, VA and two other less known entities. In my 12 year experience as such, many times I had to look into late mortgage payments for this very reason and never once did I speak to a mortgage servicer for any of these entities that was so hell bent on painting an inaccurate picture of a person's ability to repay debt simply for the fact that they could. If you want a bank that wants relationships, Fifth District is NOT the bank for you. I underwrote for large banks during my career and as large as we were, if someone called us with this request we would never hesitate to do everything in our power to give them the benefit of the doubt. Understandably, that was not ongoing but if instead we went back and made things worse, it meant we probably were not the right people for that job. From this experience, it is a good example of how poor performance comes from the top down and the bank as a whole needs to really examine what management is either allowing or condoning in its mortgage department.

The employees were super helpful! I went in to get a new debit card and they helped me get signed…read moreinto the new Keesler App. Only two employees at this branch, but they got me in and out. First time using this branch, but I would definitely go back.

I like it. Just the…read moreplace for me. Quick in and out. Quick stick and move. I happened upon this facility ONE NIGHT while driving in the area; hence the reason BRANDING is so important. I didn't see the place itself, but I saw the logo high in the sky. But I digress. I stopped in to make a deposit and was delighted to find out this location basically does what the others do, but in a more relaxed atmosphere... Hello, I'm winning. I can do my "bidness" & in a swift fashion. This girl is limited on time and this place fits the bill. I'll be back, especially when I need to pull a "stick and move" caper. In and out. Love it. Shared parking lot, but you shouldn't be here long, so that's not a concern.

I love the old-school stylings of this location, the marble, the columns, to me it just FEELS like…read morea bank should. They have an ATM, they also offer foreign currency exchange, although I haven't used that feature, I notice the sign every time I come in. My employer uses this branch as our choice for banking. I have been coming in about once a week for the better part of the last year and I am happy to report the easy of use at this location is the best I have experienced in quite some time. The staff is very nice and helpful. There is rarely a line.

Although I am not initially happy about the merger with Whitney Bank & Hancock Bank, I do remain…read moreoptimistic that it's going to be better for "me". The Morgan Street Branch, as it's affectionately known, is only 4 blocks from my work in the French Quarter; therefore, it's the most convenient branch for me 90 % of the time. I'm happy to report that even following the merger, it seems like this particular branch was not affected by an influx of new tellers. I love seeing the same faces time after time, as I am a creature of habit and love a little familiarity. The tellers are always courteous and even if the lines are long, they move quickly as it seems that everyone has their "you know what" together. The bank, like most businesses in the French Quarter, is located in a building that is older than all of it's customers. It is an architectural design that is unlike any other banks seen outside of New Orleans. Check out the vaulted (arched) ceiling and you'll see what I'm I'm talking about. However, don't try and snap any photos as it's "against their policy".