The teller who started to help me was friendly and professional. I told her that I do have accounts…read morewith credit unions but they are out of state and I need quarters. I was told to get funds from an ATM and then go to a credit union to make the exchange. I walked in with $100 and was told I would only be able to get $30 in quarters. I asked why not the entire amount and was told that it's because shared branching is a curtesy. I then tried to call my actual bank to get my member # but was on hold for a ridiculous amount of time. A lady walked in wanting to exchange her change and was unhappy with the percentage they were going to charge her for this service. I offered to buy her quarters off of her. It was during this transaction that the manager decided to go ahead and exchange $20 for me. I don't understand why it is so difficult to get quarters.

PI have been a member for a long time. I think this institution is a bank want to be. In applied…read morefor a refinance loan but have been absolutely ignored . If u want real banking go to a real bank

Rating: 10/10 This…read morebeing the only branch in town, I was hoping it wouldn't be swamped. I was pleasantly surprised at how efficient it was. Located on the West Bank, Navy Federal was a quick in and out due to the great staff.

I visited Gulfport MS location. Customer Service Representatives really questioned me about my…read moreDeposit. What/Who Sent It/How Much/Why/How you sending it. I sit in lobby until 5:00 pm., to see if deposit comes in. Due to the Internet System was down. Manager told me, It Is A Crime To Sit In Lobby. Ridiculous. Plan on going to upper management.

The staff here are very nice, and the facilities are great! This is a place we trust!read more

The people at this branch were amazing. I found an older savings bond that my grandmother purchased…read morefor me... a very long time ago. While they can cash an EE bond issued to you, the older E bonds now require a bunch of hoops. These hoops have nothing to do with Chase and are federal requirements. Since my matured bond was over $100, you know I wasn't letting that money go. I had downloaded the forms from the treasury website and then brought them into Chase (where I am an account holder) to have them stamp it with a seal. I should have made an appointment to do this but they were kind enough to take me as a walk in. After figuring out exactly what was needed, I signed the document in their presence and it was stamped. I mailed off the documents and a week later a direct deposit was in my account! There is parking behind the building which is tight but manageable. Whew!

NOT 5 STARS !! Not even 1 Star !…read moreWORST Bank I have ever dealt with !!!! Rude, and POOR Customer Service.

I love this bank, Sabrina is the best rep there! I love her, give her a raise she deserves some…read morekind of recognition.. She always makes eye contact with you and will stop in the middle of whatever she is doing to tend to you. Unlike some other reps I have encountered at this location. I will always and forever love Capital One unless something bad erupts.

This is as good a bank as any that isn't locally owned. Most big corporate banks are awful enough…read moreto be prosecuted, Citi and Wells to name a couple. So I feel pretty good about this one. The staff is friendly and competent. Don't know about the racism mentioned in another critique here, the officer who opened my account was a black gentleman. Might have been the bank president.

These people are incredibly bad. I called to ask if they would accept unrolled coins for deposit…read more The Prytania branch directed me to this branch. They ignored me for the first few minutes in the building as two tellers counted money and didn't look up. Finally another came out from the back and told me they didn't accept the coins. I was specifically told they did. When I said the bank provided bad information and bad service, the teller argued with me. As long as they are friendly, she said, it's good service. Finally the manager appeared and told me that the other branch was wrong and they could do nothing. He said it wasn't their fault. After some back and forth, he took my debit card and looked up my account. Why? He then said that they would direct me to a Coinstar machine. I have two sizable accounts here, but as soon as I move out of this city, I will be closing them. This bank is full of poorly trained people.

Horrible wish I can give them a 0. The attitudes are horrible and they take forever! I've never had…read morethis experience with Chase banks until now. My hard earned money is here and they can just treat you anyway

I came here today to clarify my mother's account and Tyler was so helpful…read more He really is a very patient person And eventhough I needed things explained a second or third time Tyler was so polite reexplaining until I understood It is so nice to experience such good customer service

I love the old-school stylings of this location, the marble, the columns, to me it just FEELS like…read morea bank should. They have an ATM, they also offer foreign currency exchange, although I haven't used that feature, I notice the sign every time I come in. My employer uses this branch as our choice for banking. I have been coming in about once a week for the better part of the last year and I am happy to report the easy of use at this location is the best I have experienced in quite some time. The staff is very nice and helpful. There is rarely a line.

Although I am not initially happy about the merger with Whitney Bank & Hancock Bank, I do remain…read moreoptimistic that it's going to be better for "me". The Morgan Street Branch, as it's affectionately known, is only 4 blocks from my work in the French Quarter; therefore, it's the most convenient branch for me 90 % of the time. I'm happy to report that even following the merger, it seems like this particular branch was not affected by an influx of new tellers. I love seeing the same faces time after time, as I am a creature of habit and love a little familiarity. The tellers are always courteous and even if the lines are long, they move quickly as it seems that everyone has their "you know what" together. The bank, like most businesses in the French Quarter, is located in a building that is older than all of it's customers. It is an architectural design that is unlike any other banks seen outside of New Orleans. Check out the vaulted (arched) ceiling and you'll see what I'm I'm talking about. However, don't try and snap any photos as it's "against their policy".

Horrible customer service . Long waits, inattentive, lazy bankers huddled up and socializing while…read morelobby full of waiting customers.

When I first took out my Chase account several months ago, I was tremendously enthused about their…read moreLouisville KY branch - and about their combination of local branch offices and state of the art online services. Over the last few months I have become more concerned about the JP Morgan name (a somewhat infamous robber baron in America's early history, whose railroads had a nasty tendency of crushing strikes by the workers), but individual people and the availability of local branches has so far kept me loyal. Chase bank's app and signage in their branches really try to position them as a bank for the common person. But their emphasis on "private clients" - who apparently have more status than the "common man" - and their emphasis on "wealth management" give me concern that they actually are primarily a bank for rich people Today Tenesha offered me a perfect combination of very polished and professional presence with natural friendliness. She told me that she is beginning to move from simply being a cashier to also being a banker. I like the model at Chase that has people switching up roles. I could see her being a wonderful banker. When I asked to get the card for one of their bankers, so that I would have personal numbers to call when the 800 number lets me down - as it has on occasion - she gave me the card of Jennifer Martin. I am going to be in New Orleans for another two or three months and have business dealings in the Audubon Park neighborhood. I may have occasion to ask Jennifer for help - and hope that she will be as responsive as some other Chase bankers have proven to be.

I don't know about you, but I'm hardly the type to be like, "I love this bank!" but... I kinda do!…read more Opening up an account as easy (though admittedly not as delicious) as pie. Similarly, there is the super sweet staff. NEVER a line!! And as soon as you walk in the door, they greet you and ask how they can help you. Too much activity on your card (and heaven forbid you make loads of purchases out of town) means for a phone call, but it's easy enough to get in touch to alert them that you actually don't spend 365 days a year in NOLA. All around, I just like this bank. There. I said it. No Chase or other major banks for me. I'll stick with Bank of New Orleans. PS. car loans, too! You speak to real people who advise you and who don't seem super slick rick.

I no longer live in New Orleans, but I will always remember this place with delight…read more This is where a neighborhood dog visits every day to pick up his treat. The people who work here are the soul of courtesy. I always felt welcomed.