Like this bank been with them many years Only wish one was…read morein Bushnell FL closer To home! There isn't one at all!! Very much needed because of gas prices travel Etc.

Long wait times! They need better customer management and add more tellers- not worth going into…read morethe bank! Maybe bad service timing but it's happened twice or thrice to me! Please open one closer to citrus hills!

I don't think I've ever dealt with a more incompetent bank. I wanted a local bank in addition to…read moremy out of state bank. Every. single. thing...is an issue. Visa/MC charges not coming thru, Venmo not coming thru, can't deposit a check without the internet!!! One day, the internet was down and they "couldn't take my check". I don't know if they don't train their employees or what? No, you can't buy BTC with your own money in this bank. The robotic answer to EVERYTHING is, "we don't do that" "We are a conservative bank" Well, yes...when you walk in the branch office, it feels like you are back in the 80's. Old furniture you would see in a school cafeteria, dirty carpet, a woman who won't let you finish a sentence before she interrupts...terrible customer service. With all the people moving here from other places that have normal progressive banks, I can't imagine they even have any customers.

I wound never bank with Brannen Bank, I really thought since they been around for almost 100 years…read more(as they keep advertising non stop about how great they are to be here and how they treat their customers like family, in the chronicle) they would be a little less money hungry than they are. Maybe they need our extra fees for all that advertisement they are doing. I simply asked if I could get a checking and savings and or two checking accounts, one for my bills and one to save my extra money in with the ability to transfer funds at any time. I was told that it was a $12 fee every time!! that is crazy and I will keep Bank of America. Plus there are so many Bank of Americas all over the country vs what....4? Only in Citrus County. Brannen Bank is a joke

The most amazing financial institution I have ever dealt with and I am no spring chicken. Always…read morefriendly and courteous service from all the staff without exception. I am exceedingly proud to be a member of this wonderful Credit Union, Thank you.

You cannot reach this bank directly. their 800 number is convoluted, after re-entering the same…read moreinformation multiple times, I still did not reach an operator. The fifth time I entered the info I was cut off. You are limited to 90 days review of your banking history making verification of records impossible. If you go in person, the staff is wonderful and should get five stars, but you can't reach them directly even in the drive through--which links to Tampa operators. They took money out of my daughter's account when I made a withdrawal, due to similar names. This wouldn't happen if I was speaking to an Inverness worker.

When calling this bank it's next to impossible to talk to areal person.You get menu choices that…read moredon't apply, you ae only given the option of getting your info on line, when and if you finally get to talk to a real person to ask questions about your account you have to make an appointment and you can't get in until 2 days down the road. Total lack of personal service.

BOA is as bad as Walmart. Long lines & 1 teller.service has gone downhill & they don't apologize…read morefor long wait, nor care. Standing in line & sales rep wants to know if tjey can help Yep get more tellers

terrible service for sure. Went into bank to check on rates and they cannot do it until the next…read moreday. After that money was taken out of our checking account without permission.

In November of 2017, I contacted Brannen Bank of Inverness,, Spoke to Connie, the Loan officer,…read more She was Very Polite and Professional,,, I let her know I was buying a Home, and had borrowed 25,000 that needed to be repaid ASAP due to the Interest, So the Quicker our closing,, The Better for Me. She informed me that It would help to open my Checking account with them, No problem ,, so I did. I knew the house would appraise for at least 32,000,, was Told no Problem, I let her know when The closing was, and Would have all my Paper work ready. We disscussed, what I wanted for my Pymt, which wasn't a problem,,, I closed the in Dec, and the next day, met again with Connie. Everything in order, all my Info, Was here. process was to begin, this was near the 9 of Dec. The middle of Dec, I called,, for update,, was Told it's a Process,,,, Now it's the End of Dec,, No News,, Jan 2018, called Left message, No response,, around Jan 9th, left mess, no response,, Called again, finally,, Was told it's a Process. Around the 15 th, called Left message, no return call, another day, another Message, after numerous messages, and no return call, I had to just show up ,looking for answers, still nothing, so I finally started leaving Hand written notes with Tellers to personally hand them to Connie. Got a call, ,,it's a process,,, Now its the 18th of January, still have Not Recieved any Answers as to when our closing is. But was told Appraisal was ordered, all most 3 months later,, Finally, Jan 26, The Appraisal was completed. Came in ,was good, Now a Date for closing,, I Thought. No,, February,, another long month, with my Interest accurring. This is Not what I expected at all.. I'm too far into it too cancel,,, So,,Finally the Beginning of March, a Closing date. Closed around the 2nd week of March. But it wasn't what we Discussed as Far as monthly Payments, or The length of the Loan. But I took it. I did cancel my Bank Checking account after my Experience. Fast forward March of 2019,,, I thought I would do a refi to lower my pymnts, Went to a Mortgage company, Inspire of Inverness,, Not a good experience. So I called Brannen, to see about a refi. I spoke too Brenda,,, after 5 days, I got my response,,,,,,, I never was late, always paid more than recommended pymt. After she Disscussed it with Her Boss,,,, Was told No,, Nothing they can do. I said,,,You are the Lender, I'm not asking for cash, just a few more yrs to help lower my pymt.,,I was told No,, Thank you good bye. I was shocked, But learned a Great Lesson. Home Town Banks are only good if you Grew up in the Town. But My Experience with Brannen is Not Good. I will continue to make my pymts plus extra interest, just to pay it off early. Every Bank Teller I dealt with was Very Nice,, Polite,, and Helpful,, The Loan Officers,, well,,,, My outcome says it all. Please do your Homework before Dealing with Brannen Bank.